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Rating: 3 out of 5
It's okay, still disappointed.
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Customer reviews of BEBE2LUXE
Trust Attestation
9,3
/10
Overall rating: 9,3 out of 10
Based on 8 924 published reviews
Summary of reviews
BEBE2LUXE stands out for its impressive product quality, with many customers expressing delight in the items they received, which consistently match the advertised descriptions. The fast delivery service is a recurring highlight, with numerous reviews noting that orders arrive on time and packages are intact upon arrival. The customer service is also noteworthy, as many have reported positive experiences, particularly with responsive after-sales support, which adds to the overall satisfaction of their shopping experience.
3 star reviews
Reset filtersA
Rating: 3 out of 5
Mediocre delivery. Package left on time but had a lot of difficulty being delivered.
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Response from BEBE2LUXE
Hello, We are sorry for the problem encountered with our delivery person, we will make sure to pass on the information. Best regards, KANDK.
A
Rating: 3 out of 5
Very fast delivery
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A
Rating: 3 out of 5
Good nothing to say
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Rating: 3 out of 5
Car seat very good but I ordered one red and one blue and I was sent 2 red, couldn't return them because I really needed them
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Response from BEBE2LUXE
Hello, We apologize for the reference error. We will help you, no worries. We are available by email and respond within 24 working hours at the following address to find a quick solution: [email protected] Best regards, your Bebe2luxe customer service
A
Rating: 3 out of 5
Product conforms to the order
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Rating: 3 out of 5
The site is good and the product matches the description. However, the carrier responsible for delivering the packages is not serious at all, and when we contact luxury baby to inform them that we haven't received our package, they believe the carrier... They should change carriers.
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Response from BEBE2LUXE
Hello, We are sorry for the problem encountered with our delivery person, we will make sure to pass on the information. Best regards, KANDK
A
Rating: 3 out of 5
The delivery person really needs to come to the house and not pretend!
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Response from BEBE2LUXE
Hello, We are sorry for the problem encountered with our delivery person, we will make sure to pass on the information. Best regards, KANDK
A
Rating: 3 out of 5
Shipping costs too expensive
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A
Rating: 3 out of 5
Fast delivery.
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Rating: 3 out of 5
Very good site, but long delivery time due to restocking
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Rating: 3 out of 5
I ordered 2 car seats and only 1 was delivered, I had to make a complaint to the site for the delivery of the 2nd seat
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Rating: 3 out of 5
I only give 3 stars because of the disastrous delivery by GLS. There were several days of delivery delay due to the lack of professionalism of the delivery person. In the end, my package was delivered on our trash bins outside our home. This is unacceptable considering we paid €8.90 for delivery fees.
The ALPHA swing (violet color) that we received is perfect, it is an excellent quality/price ratio. It assembles very quickly and easily. It is even better than the swings of the same type from the brand 4Moms which are much more expensive and that babies tolerate poorly..... So I recommend this product but be careful with the delivery by GLS.
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The ALPHA swing (violet color) that we received is perfect, it is an excellent quality/price ratio. It assembles very quickly and easily. It is even better than the swings of the same type from the brand 4Moms which are much more expensive and that babies tolerate poorly..... So I recommend this product but be careful with the delivery by GLS.
A
Rating: 3 out of 5
The product itself is very good. But a wait of 2 months to receive the product and a somewhat unprofessional delivery. The product was left in the garden in the rain behind the house, without any notification...
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Rating: 3 out of 5
I ordered a black stroller, I have the order confirmation and we received it in pink.
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Rating: 3 out of 5
Navigation is simple and delivery is fast.
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A
Rating: 3 out of 5
Few products, more childcare and baby products would be nice!
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Rating: 3 out of 5
Very well explained site.
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Rating: 3 out of 5
Prices change ...
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Rating: 3 out of 5
The delivery person rang the bell, specified that the carton is behind the door and goodbye. Very little communication. But delivery was well done. Haven't looked inside yet.
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Rating: 3 out of 5
Rass
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Rating: 3 out of 5
Fast delivery
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A
Rating: 3 out of 5
Hello, I had to change the color, no red available before early August, too bad.
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Rating: 3 out of 5
Order was perfect, but paying ~€13 for a delivery that ultimately arrives 96 hours later is not great.
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Response from BEBE2LUXE
Hello, thank you for your feedback, your order was placed on 07/06 and was shipped the same day. It was delivered as agreed 48/72 hours later, on 10/06 (see tracking). Have a nice day :) Best regards, the Bebe2luxe team.
A
Rating: 3 out of 5
Good site.
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Rating: 3 out of 5
The baby seat is comfortable but not optimal in use. My baby in the lying position, facing backward, is not really lying down and thus had his head falling when he fell asleep. There is no instruction manual provided with the order. The belt to secure the baby is not easy to use, I don't know if it's me who couldn't manage it or the design, but the belt was too tight around my baby's thighs. Why is the belt attachment fixed? I can't really say that I am satisfied, I bought this product following a friend's recommendation who is satisfied, but after taking a 1400 km trip with the seat, it's not the best for my baby.
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Response from BEBE2LUXE
Hello, we are sorry for the missing manual, it should be present in the package. We have just sent it to you by email. The cushions are indeed adjustable according to your child's size. We let you discover the manual, if you have any questions, please do not hesitate. Best regards, the Bebe2luxe team.
A
Rating: 3 out of 5
I received my package quickly but I received the Luna deck chair with a strap defect. The same day I called them and they are sending me a new fabric. Other than that, it's quite difficult to close, but it's pretty.
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Response from BEBE2LUXE
Hello, thank you very much for your feedback despite the problem encountered. We remain available for any other requests if needed ;) Have a nice day. Best regards, the Bebe2luxe team.
A
Rating: 3 out of 5
Delivery was more than mediocre, I have rarely seen such an incompetent carrier, after 10 days I received my package, I was supposed to receive it 2 days after ordering. I am still satisfied with the swing.
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Rating: 3 out of 5
Good product but the delivery charged €10 is quite mediocre!!!
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Rating: 3 out of 5
My order was supposed to be delivered in 3 days and I received it in 15 days
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Rating: 3 out of 5
Good
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Rating: 3 out of 5
Super stroller, small, folding is simple and super compact, takes up little space. Baby is very comfortable in it. Top product
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Rating: 3 out of 5
My item arrived all scratched, I feel like it has already been used.
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Response from BEBE2LUXE
Hello, we are sorry for the problem encountered. We will contact you from your customer area to learn more. Best regards, the Bebe2luxe team.
A
Rating: 3 out of 5
delivery quite long
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Rating: 3 out of 5
The packaging of the swing's package arrived torn on one corner and edge, the contents were visible. This is not a packaging designed for transport as it has no reinforcements. One of the tubes of the swing that goes on the ground was slightly 'scratched' because it was at the level of the hole in the cardboard, but since it is a tube that is on the ground, it is not visible, so it's not a big deal. Since it is a gift for a newborn, I was a bit embarrassed, but everything is fine, so that's the main thing.
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Rating: 3 out of 5
Buttons are really too hard!
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Rating: 3 out of 5
The bouquet was not like in the photo
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Rating: 3 out of 5
Too bad the hanging plush toys are pink and not blue as I had selected, otherwise received quickly and practical.
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Rating: 3 out of 5
Good.
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Rating: 3 out of 5
The product is very good, nothing to complain about. However, the delivery was a disaster. We scheduled a delivery date and time slot. I waited all day, nothing. The delivery person showed up the next day without an apology, the box very damaged. I find it a shame to work with such an incompetent delivery service...
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