English 
A
Rating: 3 out of 5
Customer service not responsive and the colors of the swing leave something to be desired in the end.
Translated reviews
Customer reviews of BEBE2LUXE
Trust Attestation
9,3
/10
Overall rating: 9,3 out of 10
Based on 8 924 published reviews
Summary of reviews
BEBE2LUXE stands out for its impressive product quality, with many customers expressing delight in the items they received, which consistently match the advertised descriptions. The fast delivery service is a recurring highlight, with numerous reviews noting that orders arrive on time and packages are intact upon arrival. The customer service is also noteworthy, as many have reported positive experiences, particularly with responsive after-sales support, which adds to the overall satisfaction of their shopping experience.
3 star reviews
Reset filtersA
Rating: 3 out of 5
Very good site
Translated reviews
A
Rating: 3 out of 5
It's very pretty, I like it. But I can't say more, I haven't tested it yet since it hasn't shown its face yet.
Translated reviews
A
Rating: 3 out of 5
Hello, I received the seat but there is a problem. I received a seat for 0 to 15 months, but I ordered a seat for 0 to 10 years, so I am not satisfied.
Translated reviews
A
Rating: 3 out of 5
Too bad the stuffed animals are pink
Translated reviews
A
Rating: 3 out of 5
Delivery too long, and especially the delivery date not respected, otherwise the product is very good.
Translated reviews
A
Rating: 3 out of 5
Problem with delivery. GLS left the package at the doorstep. At 150€ the package is risky and unprofessional. Especially since I was present!
Translated reviews
A
Rating: 3 out of 5
Good
Translated reviews
A
Rating: 3 out of 5
Easy to use
Translated reviews
A
Rating: 3 out of 5
It's quite good as a cradle but there are many things to correct, I added sliding pads to be able to push the stroller and also the music in mp3 doesn't work like that, it's fast and it goes from left to right but not from front to back in terms of rocking
Translated reviews
A
Rating: 3 out of 5
Package delivered on time
Translated reviews
A
Rating: 3 out of 5
Received quickly
Translated reviews
Response from BEBE2LUXE
Hello, Super see you soon at Bebe2luxe.
A
Rating: 3 out of 5
I am disappointed because the rocking mode does not work and it was one of the criteria that motivated my purchase. I exchanged with the service that responds very quickly, I hope to receive a new one that works to leave a new comment. It's a shame because I was so happy to receive it but disappointed when the rocking mode did not work.
Translated reviews
A
Rating: 3 out of 5
Hello. This is a gift for a baby who is not yet born. So I haven't assembled it yet. But otherwise, the site is very good and the delivery is fast. It's a shame that for a certain amount, delivery is not free.
Translated reviews
A
Rating: 3 out of 5
I take away two stars because the delivery service by GLS did not respect the delivery times of 24 to 48 hours! They should change the home delivery method! Not very serious! However, for the swing, impeccable, I am very happy with the product, the music is soft and the swinging is great, thank you luxury baby
Translated reviews
A
Rating: 3 out of 5
Ordered from bebe2luxe and received in 10 days. Perfect condition but the music does not work.
Translated reviews
A
Rating: 3 out of 5
A broken spare part in the package
Translated reviews
A
Rating: 3 out of 5
Navigation not very intuitive.
Translated reviews
A
Rating: 3 out of 5
Ordered in gray and the plush toys are pink, so not great... the quality of the fabrics is not top notch.
Translated reviews
A
Rating: 3 out of 5
The swing I bought is really nice! Completely satisfied with the purchase. The big downside was the delivery, I had no information during the delivery, the appointment was made on Friday, the delivery person never came. This morning I received an email for delivery during the day. The delivery person didn't even ring the bell and left the package over the gate, luckily the swing wasn't damaged...
Translated reviews
A
Rating: 3 out of 5
One of the deck chairs I ordered was missing an accessory. And I find it strange that we can't use the deck chairs without plugging them in.
Translated reviews
A
Rating: 3 out of 5
Purchase of a swing with 2 positions, honestly I don't find the position change very noticeable, other than that it is very good, GLS carrier not serious at all
Translated reviews
A
Rating: 3 out of 5
The seat is a bit basic: To turn it 360 degrees, there are simply 2 springs without any cover. The biggest issue seems to be the depth of the seat: my 14-month-old son should have a booster in the seat since his bottom is lower than his knees, but there is only a newborn booster provided for babies up to 61cm. The sunshade does not hold and there are no instructions on how to fix it. For a bigger child, it might be suitable, but the seat is very bulky and ultimately not very comfortable for a 14-month-old baby, so I am a bit disappointed.
Translated reviews
A
Rating: 3 out of 5
Damaged package
Translated reviews
A
Rating: 3 out of 5
Everything is fine except that I ordered a blue swing and I received a little pink cuddly toy
Translated reviews
A
Rating: 3 out of 5
Very satisfied with my purchase as the product meets what I expected, however a bit disappointed with the order tracking, it's hard to know where the order status is and no delivery date indicated, not enough information to my taste, it's a shame.
Translated reviews
A
Rating: 3 out of 5
I am very happy with the product but I waited a long time to receive it, about 3 weeks while I was told 1 week by message. I would have just preferred to know the deadline at the time of purchase or to be kept informed!
Translated reviews
A
Rating: 3 out of 5
Order received in 2 days instead of 3, very good site.
Translated reviews
A
Rating: 3 out of 5
Top product, even more beautiful in real life, received very quickly. The quality is top-notch and the baby loves being in it.
Translated reviews
A
Rating: 3 out of 5
no thank you
Translated reviews
A
Rating: 3 out of 5
Good product but hard to reach someone on the phone following a problem with the order.
Ordered a gray swing received in pink.
Fortunately, delivery remains fast.
Translated reviews
Ordered a gray swing received in pink.
Fortunately, delivery remains fast.
A
Rating: 3 out of 5
Happy at first until my product arrived already "dirty" then retraction on a product promise in refund in the following days and in the end soon three weeks and still nothing.
Translated reviews
A
Rating: 3 out of 5
The site is not up to the quality of the products sold.
Translated reviews
A
Rating: 3 out of 5
Very satisfied with my order, small downside the delivery company.... real clumsy....
Translated reviews
A
Rating: 3 out of 5
For a 2-month-old baby, I think he is still too small. He doesn't appreciate it, I think the reducer cushion is too warm and not narrow enough to feel the cocooning comfort, after 5 minutes he starts to cry, even the swing system that triggers by itself doesn't change anything, I had to go back to the old swing.
Translated reviews
Response from BEBE2LUXE
Hello, our sales team has taken note of your evaluation. We are doing everything possible to provide the best solutions to the problems encountered. Best regards, your customer service.
A
Rating: 3 out of 5
Customer service unreachable by phone
Translated reviews
A
Rating: 3 out of 5
Delivery was scheduled but arrived 8 days late
Translated reviews
A
Rating: 3 out of 5
It took a long time to receive my order, but I am not disappointed to have waited so long, delighted with this product
Translated reviews
A
Rating: 3 out of 5
Very disappointed with the quality, the swinging mechanism whistles continuously and the support of the arch does not hold, the screw thread is exposed without access to the head. Too bad because the delivery was very fast. And the functions of the swing are complete (swinging, mp3 music that can be connected, cradle position)
Translated reviews
A
Rating: 3 out of 5
Very professional nothing to complain about
Translated reviews