Customer reviews of BEBE2LUXE

You ask for my opinion even though I haven't received my order.

Article not received deplorable customer service for this delivery

extremely disappointed

Customer service unreachable by phone, never again with them and they know it. Honestly, the worst of my purchases. However, the product is as described and of very good quality. I recommend it. This is my opinion and it is objective.

I find that for the price it doesn't swing at all!!! The purpose of a swing chair is to swing the baby, but here it only moves from side to side, the speeds are the same from 1 to 5. The only great thing is the design.

Hello, I received my package in poor condition and I realized that the electric adapter is missing. I can't use my swing, I called and no one answered for 10 days. .... To be continued!!!

Surely due to the delivery provider but the box arrived torn and open, the material could have come out. The quality of the box is not robust enough apparently. I took a photo at delivery in the relay. The swing I ordered is a gift for a friend, so I won't open it, she will open it. If there is anything damaged besides the box, I will contact you.

A late delivery, a customer service that is deaf to complaints, emails without response, calls without response, voicemail left without callback... a site with good products but customer service below par. If you find a similar product, buy it elsewhere!

The adapter to plug it in is missing

Simple site to use, however the delivery is terrible! I did not receive my package because it was dropped off at a different pickup point than the one I selected, plus I paid 13 euros for delivery within 48/72 hours and I still do not have my package more than 2 weeks after the order. I will not order from this site again and do not recommend it to my friends

I still have not received the product, I reported it and I still have no response from the site

I did not receive my package despite my visits to the 3 relay points where they misled me while I was 8 months pregnant. It's really unprofessional. There is no tracking, the support service did not help me. And on the site, it is noted that I received my package, this is unacceptable especially at that price.

Box opened and damaged

The product received is not the product ordered...

Very disappointed

Disappointed with my order! Delivery via GLS paid €16.90! I was misled over the phone for 4 days for a scheduled delivery that was postponed day by day for 4 days! I requested a refund for the shipping costs, and they replied that they only have a 24-hour delay compared to the maximum delivery time, so no commercial gesture! In short, terrible customer service and not commercial! I will never buy from this site again

Delayed deliveries and lack of communication between the customer and the phone platform

I did not receive the ordered product. Moreover, the customer service does not respond.

I received the wrong order and as compensation, I was given 1.50 euros to spend on the site.

Bad experience with luxury baby

I did not receive my order, it was supposed to arrive on Tuesday but was postponed to Wednesday and I still have nothing.

None. Order refunded because I couldn't get the item even though it appeared available on the site. I do not recommend.

Received product not as described, the handlebar is pink when it is supposed to be beige, so the color of the handlebar and the barrier in front of the seat is different. I am trying to contact customer service for a return and have received no response.

5 stars for the site but a big problem with the delivery. The GLS delivery person did not want to come to our home where we were present and left the package in a bar in another town where we know no one, without informing us and therefore without our consent. The GLS tracking site mentioned that the delivery had been made. The delivery person informed us at 6:30 PM where our package was, and we had to travel several kilometers to retrieve it. Anyone could have taken our purchase. What recourse would we have had in this case? Who signed the receipt with a forgery? The delivery person lied to his company by indicating that the delivery was made. We are very unhappy and hope you will escalate this issue to GLS, which does not keep its commitments. We paid for a service from you that was not honored, which tarnishes our trust in your company and causes you considerable harm. We will not make another purchase from you if it risks this kind of problem with the same delivery person, which could harm us without any recourse...

Customer service that does not respond after several calls and voicemails!!

Poor organization, they got the pickup point wrong, I went there for nothing, and once the package was received, I kept receiving emails every 2 hours for a week saying my package had arrived!

Very disappointed with my purchase. There is only 1 swinging speed. No matter the speed, the swinging is the same. The vibration function does not work either. I contacted the seller but he does not respond. I do not recommend!

package not received

Creating an account to place a gift order for a couple living 1000 km away from me. Surprise, the account is named after the recipient!!! Then for the tracking of the package, the notifications were sent to me instead of reaching the recipient. It's too complicated to place an order with you, I will not reorder.

Change your delivery service that does not ring the doorbell and throws the package over the gate... Very disappointed

A disgraceful delivery.
Impossible to have the package delivered to my home, it was delivered to a relay point 2 days later and the driver left the package with another merchant who does not do relay points without informing us. We had to search ourselves where the package had arrived because after multiple calls to customer service, they did not want to know anything or give us more information. Customer service even hung up on us!! A shame to treat customers like this!! We will never use your mediocre services again.

Disappointed, order arrived a week after the expected date. This purchase was supposed to go on vacation with us but it was impossible since it was not delivered on time. No solution proposed by customer service. Disgraceful service.

Hello, so far I haven't received my package as promised

I haven't received anything.

Order placed online for two car seats. Only one received without explanation, customer service without a phone number, number found on invoice unreachable, no response to emails. Dispute of payment via PayPal. Conclusion: avoid the site bebe2luxe.fr, 1 point more for Amazon which has impeccable service.

The delivery person left the package in front of the door while I was not at home, I find that unacceptable

Package arrived over a week late. No package tracking. Non-existent customer service. Upon arrival, the package was open.

The box arrived destroyed. I have taken photos that I will send to the company.

I was very satisfied with my first order, but this one not at all. I placed my order on April 17 and received my item on May 17, a month later. I am not satisfied at all.

The delivery person left the package with my neighbor whom I do not know, and since there are steps at her entrance she could not bring it in so the package spent the day outside. Not serious at all! Just for the follow-up I do not recommend it.