Customer reviews of BEBE2LUXE

A pure scam!!! I never received my order. Never again.

Big problem regarding the delivery which cost us very dearly due to the premium-rate calls we had to make!!!! The store did not want to make a commercial gesture. Next time I will go elsewhere!!!!!

Delivery very late

Still waiting for my car seat and my refund despite the documents sent..... (carrier at fault????). But nonetheless, baby deluxe customer service is responsive.

I was not delivered on time even though the team promised to do their best I was disappointed with the quality.

I strongly advise against this site!! Impossible to reach them or at the expense of our wallet... 20 euros extra to try to find out where my car seat is, forced to run to 4 corners of the city to 2 pickup points, all that to finally pick it up at the warehouse... The box was open, fortunately everything was up to standard. It took me 3 weeks after the expected receipt date to find my package. I tried to contact them via the site, Facebook, and by phone, it's a shame and no commercial gesture! Never order from them!!!

For my part, very bad experience simply because I never received my car seat but obviously I was charged. To reach someone by phone... good luck. It lasted more than a month, so my husband went to buy one. Obviously, I never received my order and I was finally refunded. It's a shame but I will never order from this site again.

I had to go pick up my package myself at a depot, I will never order again

Received a wet package, very long for the refund

I have had several problems with the stroller, 1 I did not receive the stroller I ordered, 2 I cannot remove the wheels because they are broken and 3 the mechanism that tilts the stroller broke

We ordered a car seat on this site. Payment was made by bank transfer. We transferred the money quite quickly after our bank registered the bank details. No email, nothing. A week later, the status of our order was 'waiting for transfer'. First email, we were confirmed that our package would be shipped within 3 days... 1 week and 3 days later, no package. Still 'waiting for transfer'. Second email and quite a comical response: 'we will check tomorrow if we have received your transfer'... Third email (from us of course), 2 days later, they realized that our transfer had been made but there was no more stock... We will have to wait another good month! In short... We finally have our car seat!! We had planned ahead, the baby won't arrive for another month. But not serious at all! And on top of that, liars!

Box torn, the delivery person did not knock, he just left the package between the door and the shutter. Very disappointed, I do not recommend