Customer reviews of BEBE2LUXE

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Acheteur vérifié

Rating: 3 out of 5

Published on 12/04/2019 à 15h46 following a purchase from 26/03/2019

The order tracking was correct.

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Acheteur vérifié

Rating: 3 out of 5

Published on 13/03/2019 à 10h40 following a purchase from 06/02/2019

Correct

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Acheteur vérifié

Rating: 3 out of 5

Published on 27/02/2019 à 01h13 following a purchase from 10/01/2019

Nice products but restocking is really too long.

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Acheteur vérifié

Rating: 3 out of 5

Published on 19/02/2019 à 16h40 following a purchase from 04/02/2019

Good

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Acheteur vérifié

Rating: 3 out of 5

Published on 14/02/2019 à 21h27 following a purchase from 02/02/2019

The site is a bit outdated. It lacks design. Fortunately, consumer reviews on the internet help to make it reliable. I confirm the products are of very good quality. I am not disappointed!

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Acheteur vérifié

Rating: 3 out of 5

Published on 14/02/2019 à 21h09 following a purchase from 31/01/2019

Good site

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Acheteur vérifié

Rating: 3 out of 5

Published on 12/02/2019 à 14h03 following a purchase from 24/01/2019

The site is well designed and offers a good quality-price ratio and many products.

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Acheteur vérifié

Rating: 3 out of 5

Published on 08/02/2019 à 08h52 following a purchase from 05/02/2019

Very good product. Delivery faster than expected. Too bad it wasn't the color I ordered.

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Acheteur vérifié

Rating: 3 out of 5

Published on 29/01/2019 à 20h51 following a purchase from 19/01/2019

Compliant with the description. Delivery needs to be reviewed with Gls ...

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Acheteur vérifié

Rating: 3 out of 5

Published on 26/01/2019 à 20h09 following a purchase from 17/01/2019

Good but the left side detaches easily

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Acheteur vérifié

Rating: 3 out of 5

Published on 15/01/2019 à 18h19 following a purchase from 10/01/2019

The site could not find my pickup point even though it was clearly indicated during my order.

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Response from BEBE2LUXE Published on 22/01/2019

Hello, our sales team has noted your feedback, we will contact you. We are doing everything possible to provide the best solutions to the problems encountered. Best regards, your customer service

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Acheteur vérifié

Rating: 3 out of 5

Published on 07/01/2019 à 15h19 following a purchase from 29/12/2018

the car seat looks great, baby is happy but the delivery really needs to be reviewed, the delivery person gave the package to a neighbor while I was present, if I had a dishonest neighbor to whom I claim the order not received plus all the problems that go with it?

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Acheteur vérifié

Rating: 3 out of 5

Published on 30/11/2018 à 08h55 following a purchase from 23/11/2018

I waited for the delivery all morning on 28/11, only to find the package left behind my wall, I find this a bit light as it could have been stolen or I could have told you that I hadn't received it, I saw no one and nothing signed.

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Acheteur vérifié

Rating: 3 out of 5

Published on 28/11/2018 à 19h59 following a purchase from 24/11/2018

Problem with the delivery location registration and delivery. The GLS Transporter does not seem to master the traceability of customer data, hence the delivery delay.

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Response from BEBE2LUXE Published on 06/12/2018

Hello, We are sorry for the problem encountered with the carrier. A solution has been found with our customer service, we are happy to have helped you. Best regards,

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Acheteur vérifié

Rating: 3 out of 5

Published on 28/11/2018 à 16h14 following a purchase from 23/11/2018

In fact, this rating is due to the lack of seriousness of the carrier GLS. Not rigorous, not precise as if they had nothing else to do but take days off. First notification for November 26, canceled the same day for the next day. Except that no one showed up on November 27. Delivery on the 28th without warning. It's light. Bebe2Luxe should find other partners for deliveries. By the way, this company that claims to be the 3rd in Europe had already given me a hard time for another site.

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Acheteur vérifié

Rating: 3 out of 5

Published on 24/11/2018 à 10h46 following a purchase from 12/11/2018

Only 3 stars because review reserved waiting for customer service response. Item received with a manufacturing defect that does not allow one of the legs to fit properly into the structure, which does not guarantee stability and therefore the safety of the baby. Response from Bebe2luxe: disassemble the part and scrape off the excess plastic that hinders assembly. A bit strange as a response! I refused because manipulation was not planned during assembly but is related to a manufacturing defect, thus the responsibility of customer service. Response from customer service pending. To be continued!

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Acheteur vérifié

Rating: 3 out of 5

Published on 22/11/2018 à 14h44 following a purchase from 17/11/2018

Disappointed, I ordered a new car seat and received a product that had already been used with the packaging inside torn. No phone number to contact customer service, so we sent an email and are waiting for a response. No responsiveness, we sent the email yesterday and still no reply.

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Acheteur vérifié

Rating: 3 out of 5

Published on 13/11/2018 à 14h14 following a purchase from 29/10/2018

Good and not expensive but very few products for sale

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Acheteur vérifié

Rating: 3 out of 5

Published on 06/11/2018 à 20h54 following a purchase from 29/10/2018

Clear and simple site. The design is just a bit too basic, not very fun.

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Acheteur vérifié

Rating: 3 out of 5

Published on 31/10/2018 à 19h09 following a purchase from 22/10/2018

Good

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Acheteur vérifié

Rating: 3 out of 5

Published on 31/10/2018 à 15h51 following a purchase from 06/10/2018

Correct.

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Acheteur vérifié

Rating: 3 out of 5

Published on 29/10/2018 à 20h30 following a purchase from 08/08/2018

Good site, just had a hard time finding my order history.

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Acheteur vérifié

Rating: 3 out of 5

Published on 23/10/2018 à 22h58 following a purchase from 08/10/2018

Order received quickly. Easy to install. Baby seems comfortable in his seat. So far, I do not regret my purchase.

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Acheteur vérifié

Rating: 3 out of 5

Published on 23/10/2018 à 18h19 following a purchase from 14/10/2018

The prices are reasonable and the items interesting. However, I found the delivery not very good because the day I was told during the order is not the one I was finally told. This is what bothered me the most because I couldn't change the delivery time.

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Acheteur vérifié

Rating: 3 out of 5

Published on 27/09/2018 à 16h54 following a purchase from 14/09/2018

Order, nothing to say, however, small problems with the delivery.
When I ordered on 14/09, I wanted the delivery (scheduled between 19 and 20/09) to be made to a pickup point, I noted the closest pickup point to my home, you sent me a text because the chosen pickup point is inactive, so I chose another pickup point, you replied by text on 17/09, okay it’s noted.. having no news of my package on 20/09, I sent you several texts between 21 and 24, you replied on the 24th for a delivery to my home which took place on Wednesday 26, so 6 days late!!
It would be good if you could keep us informed quickly if you cannot deliver on the indicated day.

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Acheteur vérifié

Rating: 3 out of 5

Published on 27/09/2018 à 16h42 following a purchase from 15/09/2018

I am not disappointed with the product but the delivery posed a real problem because you did not provide the complete address to the carrier.
As a result, the delivery took 3 days.

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Acheteur vérifié

Rating: 3 out of 5

Published on 24/09/2018 à 13h07 following a purchase from 22/08/2018

One month between order and delivery with credit card debited immediately: a cheap treasury!!!!

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Acheteur vérifié

Rating: 3 out of 5

Published on 21/09/2018 à 00h40 following a purchase from 24/08/2018

The only downside is that the message left with the order was only processed after shipping.

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Acheteur vérifié

Rating: 3 out of 5

Published on 07/09/2018 à 08h07 following a purchase from 21/08/2018

Order not fast enough and no indication of received emails, strange.

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Acheteur vérifié

Rating: 3 out of 5

Published on 06/09/2018 à 13h12 following a purchase from 30/08/2018

Average due to the delivery duration and the exact time.

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Acheteur vérifié

Rating: 3 out of 5

Published on 03/09/2018 à 16h49 following a purchase from 28/08/2018

Fast delivery, but disastrous administration: I received a validation notice for my order, then a cancellation notice, then another validation notice before receiving a new cancellation notice. I finally got my order on time, but I received exactly 53 emails in 72h informing me that my package was available at the relay agency, while it had already been picked up!

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Acheteur vérifié

Rating: 3 out of 5

Published on 20/08/2018 à 21h17 following a purchase from 12/08/2018

Box damaged upon arrival and one leg of the swing a bit scratched. To see with the delivery person

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Acheteur vérifié

Rating: 3 out of 5

Published on 18/08/2018 à 01h22 following a purchase from 05/07/2018

Good

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Acheteur vérifié

Rating: 3 out of 5

Published on 16/08/2018 à 11h39 following a purchase from 09/08/2018

Very good site, good quality items, happy with my purchase. Despite a lack of essential items for the arrival of our babies.
Carrier needs to be reviewed

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Acheteur vérifié

Rating: 3 out of 5

Published on 15/08/2018 à 15h18 following a purchase from 28/07/2018

Delivery not very careful, the box was badly damaged

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Acheteur vérifié

Rating: 3 out of 5

Published on 29/07/2018 à 13h13 following a purchase from 24/07/2018

The delivery person delivered on the promised day but left the package in front of the door! without our signature and of course without control, this is not very professional, otherwise the rating would have been better! Thank you.

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Acheteur vérifié

Rating: 3 out of 5

Published on 27/07/2018 à 14h09 following a purchase from 12/07/2018

There is not much choice, which is a pity

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Acheteur vérifié

Rating: 3 out of 5

Published on 25/07/2018 à 08h16 following a purchase from 04/07/2018

Happy with the product, but not with the delivery. I paid 16 euros to have to go pick it up at the depot.

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Acheteur vérifié

Rating: 3 out of 5

Published on 24/07/2018 à 10h11 following a purchase from 07/07/2018

Good site but not detailed and complete enough

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Acheteur vérifié

Rating: 3 out of 5

Published on 24/07/2018 à 09h36 following a purchase from 07/06/2018

Big problem with delivery and no information from the site or the carrier.

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