English 
V
Rating: 1 out of 5
terrible, the product was defective and the return shipping costs were at my expense
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Customer reviews of BEBE2LUXE
Trust Attestation
9,3
/10
Overall rating: 9,3 out of 10
Based on 8 924 published reviews
Summary of reviews
BEBE2LUXE stands out for its impressive product quality, with many customers expressing delight in the items they received, which consistently match the advertised descriptions. The fast delivery service is a recurring highlight, with numerous reviews noting that orders arrive on time and packages are intact upon arrival. The customer service is also noteworthy, as many have reported positive experiences, particularly with responsive after-sales support, which adds to the overall satisfaction of their shopping experience.
Reviews 1 and 3 stars
Reset filtersR
Rating: 1 out of 5
Poor material for the price paid
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T
Rating: 1 out of 5
Bad management in every way. I will not buy more.
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X
Rating: 1 out of 5
They made a mistake with my order, they sent me the wrong product and I am still waiting for mine to arrive.
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A
Rating: 1 out of 5
The product arrived broken, I sent you the video you requested via WhatsApp and you haven't responded.
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A
Rating: 3 out of 5
This is not my favorite color.
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Response from BEBE2LUXE
Hello, Thank you for taking the time to share your feedback. We are sorry to hear that the color does not suit you. Your feedback is valuable to us and will help us improve our offerings. Please feel free to explore our other options; perhaps you will find a color that you like better! Best regards, The bebe2luxe.fr team
M
Rating: 1 out of 5
The reclining mode is too laid back, otherwise the swing's power cable broke after just 3 months, the swing no longer works, so I am really disappointed.
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F
Rating: 1 out of 5
The 4 legs received are identical, impossible to assemble my bed
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M
Rating: 1 out of 5
Second order for me and for the second time I receive a broken product. The first was a car seat (which I kept because the broken part did not hinder use) and the second a stroller (a screw fell from I don't know where and a snap button from the basket under the stroller broke) The return costs are at the customer's expense even though it is not my fault, I do not approve. I will never order from this site again. I don't even know why I wanted to repeat the experience with you. I have a broken stroller that I have to return at my expense, it's very annoying. Waste of time, money, and energy.
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Response from BEBE2LUXE
Hello, We thank you for sharing your experience. We are sincerely sorry to learn that you encountered problems with your orders and fully understand your frustration. The quality of our products is a priority for us, and it is regrettable that this did not meet your expectations. However, returns within 1 month after receiving the order or during the 2 years of your product's warranty are free. Could you please contact customer service by email at: [email protected]? We will respond within 24 hours to find a solution quickly. Best regards, The bebe2luxe.fr team
A
Rating: 3 out of 5
Defective device, returned for refund
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Response from BEBE2LUXE
Hello, We thank you for taking the time to share your experience. We are sincerely sorry to hear that you encountered a problem with your device and had to return it for a refund. Your feedback is valuable and helps us improve our service quality. Please do not hesitate to let us know if you have any other comments to share. Best regards, The bebe2luxe.fr team
S
Rating: 1 out of 5
The package was not delivered to the right place, and now that I have finally been able to retrieve my package, the swing does not work, I sent an email and I am now waiting for a response, so for now I am giving only one star.
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C
Rating: 1 out of 5
Hello, damaged item and very, very dirty!!!
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Response from BEBE2LUXE
Hello, We are sorry for the problem encountered with our product. We will help you, no worries. We are available by email and we respond within 24 working hours at the following address to find a quick solution and organize a free return of your product for customer service expertise: [email protected] Best regards, your customer service.
'
Rating: 1 out of 5
Swing worked for 3 months. So still under warranty. Customer service response? You do not have the correct power supply for the product, even though it is the one that was sent with the product, they don't even know what they are selling, it's absurd. Moreover, the customer service person offers to sell me a power supply and a base when the issue is supposedly the power supply...
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K
Rating: 3 out of 5
Ordered in pink, cheaper, the item is no longer in stock, so I paid more to get it in gray. Very good item, so why 3 stars? And delivery to a pickup point when it was supposed to be home delivery.
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L
Rating: 1 out of 5
the co-sleeping was already assembled and put back in the packaging, it was not in good condition, dirty marks. scattered parts
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D
Rating: 1 out of 5
Not received
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O
Rating: 1 out of 5
I did not receive the package
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Response from BEBE2LUXE
Hello, We are sorry for the problem encountered with our product and its delivery. We are available by email and we respond within 24 business hours at the following address to find a quick solution to your problem and try to obtain a commercial gesture if possible for your order: [email protected] Best regards, your customer service.
M
Rating: 1 out of 5
Never received my package!
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Response from BEBE2LUXE
Hello, We are sorry for the problem encountered with our product and its delivery. We are available by email and we respond within 24 working hours at the following address to find a quick solution to your problem and try to obtain a commercial gesture if possible for your order: [email protected] Best regards, your customer service.
P
Rating: 3 out of 5
Delivery and deadlines respected
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R
Rating: 3 out of 5
Good
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Response from BEBE2LUXE
Hello, Thank you for your trust and see you soon at Bebe2luxe ;)
E
Rating: 3 out of 5
Hello, I did not receive the remote control provided with the swing
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Response from BEBE2LUXE
Hello, Thank you for your trust and see you soon at Bebe2luxe ;)
A
Rating: 1 out of 5
I ordered 2 multifunctional LOUNA cradles and neither of them works. I charged them to the max and they still don't work, neither the music nor the swing. I paid over €370, this is unacceptable, and I have only received one response and since then nothing. I am still waiting to be refunded!!!!!
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Response from BEBE2LUXE
Hello, Thank you for your message. The Louna only works when it is plugged into the socket. There are no batteries inside, it does not charge. Best regards, the BEBE2LUXE team
C
Rating: 1 out of 5
Very disappointed with the delivery
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N
Rating: 1 out of 5
I am not at all satisfied with this order and I will not order from you again. I ordered the bouncer in violet and received it in gray, this is not correct work on your part!!!
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F
Rating: 1 out of 5
Seat displayed on sale and then goes back to the normal price at the time of the order. After exchanging with the site, it turns out that it was the last day of sales on this product (but not on others....). I ended up ordering at the normal price, at the time of the order it was impossible to choose a pickup point (it only offered me pickup points in Bordeaux (I am north of Toulouse!), and impossible to change!!), I ended up ordering for home delivery..... that's a lot of compromises for a purchase over 200€.
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M
Rating: 1 out of 5
Bad experience, order scheduled for 48h not delivered, and no possibility to track the order, phone number doesn't answer.
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Response from BEBE2LUXE
Hello, We are sorry for the problem encountered with our product and its delivery. We are available by email and we respond within 24 working hours at the following address to find a quick solution to your problem and try to obtain a commercial gesture if possible for your order: [email protected] Best regards, your customer service.
V
Rating: 3 out of 5
Very nice cradle.. the quality is not great, the mattress is way too thin and the legs are too wide, difficult to move especially to pass through the doors of the house... wheels would have been wise!!
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A
Rating: 1 out of 5
Did not receive the correct product, much more expensive price to receive in 48 hours in addition to 5 days
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Response from BEBE2LUXE
Hello, We are sorry for the problem encountered with our product and its delivery. We are available by email and respond within 24 working hours at the following address to find a quick solution to your problem and try to obtain a commercial gesture if possible for your order: [email protected] Best regards, your customer service.
I
Rating: 1 out of 5
Delivery arrived well after the indicated date.
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Response from BEBE2LUXE
Hello, We are sorry for the problem encountered with our product and its delivery. We are available by email and respond within 24 working hours at the following address to find a quick solution to your problem and try to obtain a commercial gesture if possible for your order: [email protected] Best regards, your customer service.
E
Rating: 3 out of 5
Please note it only works on mains power and not on batteries.. it was not explained properly..
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W
Rating: 3 out of 5
My keyboard is starting to come off.
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Response from BEBE2LUXE
Hello, We are sorry for the problem encountered with our product. We are available by email and respond within 24 working hours at the following address to find a quick solution to your problem regarding your order: [email protected] Best regards, your customer service.
N
Rating: 1 out of 5
Belt problem on the stroller. Safety compromised.
Please contact us as soon as possible.
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Please contact us as soon as possible.
Response from BEBE2LUXE
Hello, We are sorry for the problem encountered with our product. We will help you, no worries. We are available by email and respond within 24 working hours at the following address to find a quick solution and organize a free return of your product for after-sales expertise: [email protected] Best regards, your customer service.
V
Rating: 1 out of 5
I bought a plug for the Louna crib, it doesn't work and despite my messages, it's impossible to return the product, each time I'm asked if it's the crib that doesn't work or the plug, in short, I will never order again, luckily it was a small budget
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A
Rating: 3 out of 5
The seat is sturdy and has a nice design. However, it is not practical for putting the baby rear-facing. The legs cannot stretch and the feet are stuck to the car seat because the car seat, once turned around, even pushed back to the maximum, does not leave space for the baby's legs. Too bad...
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L
Rating: 3 out of 5
Very long delivery, car seat not so comfortable, quite disappointed having already had a car seat from the same brand (which they no longer make) that is superb
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Response from BEBE2LUXE
Hello, We are sorry for the problem encountered with our product and its delivery. We are available by email and we respond within 24 business hours at the following address to find a quick solution to your problem: [email protected] Best regards, your customer service.
N
Rating: 3 out of 5
Disappointed with the item
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M
Rating: 1 out of 5
I ordered a co-sleeper and some parts were damaged, bent. We had to straighten them to assemble the product. I sent photos to request a commercial gesture and I received €15, I found the gesture really ridiculous!!! So I do not recommend.
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S
Rating: 1 out of 5
Order received quickly but incomplete, waiting for a solution
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Response from BEBE2LUXE
Hello, we are sorry for the missing items, a return is in progress to refund your order. Best regards, The Bebe2luxe team
C
Rating: 1 out of 5
Hello,
The Luna does not swing. Can you tell me how to activate this? Otherwise, I prefer to return the item which loses all interest for rocking our baby.
Thank you for your response
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The Luna does not swing. Can you tell me how to activate this? Otherwise, I prefer to return the item which loses all interest for rocking our baby.
Thank you for your response
Response from BEBE2LUXE
Hello, the latch must certainly be misaligned, please contact our customer service at [email protected] if you haven't already, we will help you :) Best regards, The Bebe2luxe team
A
Rating: 1 out of 5
I have been trying to contact customer service for several days and nothing, absolutely nothing.
The device I bought and had sent to my friend, the plug burned after 5 minutes of use with her baby inside.
At 139 euros for a swing, I expected at least to have quality.
How to get a refund without the possibility of being reimbursed.
Translated reviews
The device I bought and had sent to my friend, the plug burned after 5 minutes of use with her baby inside.
At 139 euros for a swing, I expected at least to have quality.
How to get a refund without the possibility of being reimbursed.
Response from BEBE2LUXE
Hello, we are sorry for the problem encountered with your product. A return is in progress to assess the product and understand what may have happened. A refund will be made once the assessment is completed. Best regards, The Bebe2luxe team