BEBE2LUXE stands out for its impressive product quality, with many customers expressing delight in the items they received, which consistently match the advertised descriptions. The fast delivery service is a recurring highlight, with numerous reviews noting that orders arrive on time and packages are intact upon arrival. The customer service is also noteworthy, as many have reported positive experiences, particularly with responsive after-sales support, which adds to the overall satisfaction of their shopping experience.
The order arrived late, (I know it's the Christmas period and there's a lot of volume) I'm aware. The bad thing is not just that, but that it doesn't work properly and I have to return it. Things happen but it's a hassle.
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Océane P.
Rating: 2 out of 5
following a purchase from 04/12/2024
The navigation on the site is great but regarding the delivery times, it's a complete mess. It took me over 10 days to receive my package instead of the promised 24 to 48 hours. No response to my email inquiries. Moreover, this delivery delay caused me quite a few problems as it was a car seat and without it, I had no way to take the car with my 14-month-old son. Honestly, I would rather pay more next time and buy from another site!!!! P.S.: no compensation was offered to me!
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Response from BEBE2LUXE
Hello, We are sorry for the issue encountered with our product and its delivery. We are available by email and respond within 24 working hours at the following address to find a quick solution to your problem and try to obtain a commercial gesture if possible for your order: [email protected] Best regards, your customer service.
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Dalla S.
Rating: 2 out of 5
following a purchase from 10/11/2024
I found a nice spider in the box hello germs for baby
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Response from BEBE2LUXE
Hello, we are sorry for the problem encountered, the spider probably came during transport. Our apologies.
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Vincent G.
Rating: 2 out of 5
following a purchase from 03/10/2024
BIG PROBLEM WITH GLS DELIVERY. I ordered a high chair from Bebe2Luxe. The product is of good quality but many problems occurred with the GLS delivery service. I had to place another order (with a quick refund from Bebe2Luxe) and receive the product after 1.5 months and multiple emails and calls. To retrieve the package, I drove 25 minutes because the package was supposedly large (thus a specific relay point). In the end, it was dropped off at the pizzeria next door (package ripped open).
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Response from BEBE2LUXE
Hello, We are sorry for the problem encountered with our product and its delivery. We are available by email and we respond within 24 working hours at the following address to find a quick solution to your problem and try to obtain a commercial gesture if possible for your order: [email protected] Best regards, your customer service.
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Frédéric V.
Rating: 2 out of 5
following a purchase from 19/09/2024
The product is very good but we had agreed that you would send us an invoice with our VAT number. I have already made two reminders and I still have no response!
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Response from BEBE2LUXE
Hello, We are sorry for the problem encountered. We will help you, no worries. We are available by email and we respond within 24 working hours at the following address to find a quick solution: [email protected] Best regards, your customer service.
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Justine R.
Rating: 2 out of 5
following a purchase from 14/08/2024
The cradle is very beautiful, practical with its wheels, but I am very disappointed regarding the head and feet as the baby can touch the support bars.
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Response from BEBE2LUXE
Hello, thank you for your feedback. The cradle mode is ideal until 6 months; beyond this age, you should switch your product to playpen mode. Your baby can use it safely until 36 months. You can contact us by email at [email protected] for more information.
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Naziha S.
Rating: 2 out of 5
following a purchase from 03/08/2024
The bouncer is good but the belt is not adjustable, very tight and does not hold a big 3-month-old baby (5 kilos). I have to keep it unfastened, so I have to keep it in my sight while I bought it to be able to put it down and do other tasks in parallel.
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Response from BEBE2LUXE
Hello, We are sorry for the problem encountered with our product. We will help you, no worries. There are several adjustments to adjust the belt. We are available by email and respond within 24 business hours at the following address to find a quick solution: [email protected] or by phone at 0442047124. Best regards, your customer service.
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Imen C.
Rating: 2 out of 5
following a purchase from 28/06/2024
They sent me only two packages out of three, and it was up to me to prove that they sent me only two packages. Knowing that the delivery was done by GLS to a pickup point.
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Response from BEBE2LUXE
Hello, We are sorry for the problem encountered with our product and its delivery. We are available by email and we respond within 24 working hours at the following address to find a quick solution to your problem and try to obtain a commercial gesture if possible for your order: [email protected] Best regards, your customer service.
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Lucie P.
Rating: 2 out of 5
following a purchase from 14/03/2024
My baby doesn't seem to appreciate it, she stays for 10 minutes at most
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Response from BEBE2LUXE
Hello, We are sorry for the problem encountered with our product. We are available by email and respond within 24 working hours at the following address to find a quick solution to your problem regarding your order: [email protected] Best regards, your customer service.
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Julien M.
Rating: 2 out of 5
following a purchase from 08/01/2024
New seat ordered, and not satisfied. I had already bought the old one, which has a better quality finish. It feels like the new one is made of low quality... disappointed... I do not recommend
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Response from BEBE2LUXE
Hello, We are sorry for the problem encountered with our product. We are available by email and respond within 24 working hours at the following address to find a quick solution to your problem: [email protected] Best regards, your customer service.
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Harmonie C.
Rating: 2 out of 5
following a purchase from 27/12/2023
Received with a defect, not very comfortable regarding the mattress. It is necessary to buy an additional mattress. Moreover, it is not portable. I do not recommend.
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Alexia A.
Rating: 2 out of 5
following a purchase from 06/01/2024
Super disappointed. We couldn't fit the leg because the other end was all messed up. For the price..... otherwise it's a nice co-sleeping bed, very pretty.
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Response from BEBE2LUXE
Hello, Thank you for your feedback, we are sorry if you encountered a problem with the product. We invite you to send us an email at [email protected], customer service will take over to find a solution. Have a nice day. Best regards.
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Guy M.
Rating: 2 out of 5
following a purchase from 15/12/2023
I did not receive the ordered color.
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Acheteur vérifié
Rating: 2 out of 5
following a purchase from 03/10/2023
Meh disappointed
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Response from BEBE2LUXE
Hello, we are sorry that your experience on our site did not meet your satisfaction. Please feel free to share your comments, opinions, suggestions at [email protected] Best regards, the Bebe2luxe team
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Acheteur vérifié
Rating: 2 out of 5
following a purchase from 10/07/2023
Sent several messages, no responses!
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Acheteur vérifié
Rating: 2 out of 5
following a purchase from 02/06/2023
Disappointed with the quality of the rocking chair thinking there were several rotation modes.
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Response from BEBE2LUXE
Hello, we are sorry that the product does not meet your expectations. The product has 5 swing amplitudes but only has a lateral swing (as indicated in the product description). If the order is less than a month old, you can return the product for a refund. We can be reached at: [email protected] Best regards, your customer service.
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Acheteur vérifié
Rating: 2 out of 5
following a purchase from 07/05/2023
Product received broken, after-sales service nonexistent by phone, after 2 rings it goes to voicemail. I find this unfortunate. Let's see the responsiveness by email.
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Response from BEBE2LUXE
Hello, We are sorry for the problem encountered with our product. We will help you, no worries. We are available by email and we respond within 24 working hours at the following address to find a quick solution: [email protected] Best regards, your customer service.
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Acheteur vérifié
Rating: 2 out of 5
following a purchase from 19/02/2023
Speed of delivery but you did not respond to the problem that the item arrived stained...
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Response from BEBE2LUXE
Hello, we are sorry for the stained item received, several emails have been sent without a response from you, please check your spam and junk mail. We can be reached via the following email address: [email protected] Best regards, The Bebe2luxe team.
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Acheteur vérifié
Rating: 2 out of 5
following a purchase from 24/02/2023
The device cannot pair with the app. So, you cannot control it with your mobile.
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Response from BEBE2LUXE
Hello, We are sorry for the problem encountered with our product. We will help you, no worries. We are available by email and we respond within 24 working hours at the following address to find a quick solution and organize a free return of your product for after-sales service expertise: [email protected] Best regards, your customer service.
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Acheteur vérifié
Rating: 2 out of 5
following a purchase from 04/10/2022
Bad, we are not satisfied
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Response from BEBE2LUXE
Hello, We are sorry to hear that you are not satisfied with our services. We are available by email and respond within 24 working hours at the following address to find a quick solution to your problem: [email protected] Best regards, your customer service Bebe2luxe.
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Acheteur vérifié
Rating: 2 out of 5
following a purchase from 29/08/2022
Poor quality products.
Impossible to reach an advisor.
Very disappointed with product return
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Response from BEBE2LUXE
Hello, We are sorry for the problem encountered with our product. We will help you, no worries. We are available by email and we respond within 24 working hours to the following address to find a quick solution and organize a free return of your product for after-sales service expertise: [email protected] Best regards, your customer service.
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Acheteur vérifié
Rating: 2 out of 5
following a purchase from 04/06/2022
Delivery times are not respected
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Response from BEBE2LUXE
Hello, thank you for your feedback. We are sorry that the deadlines were not respected, you ordered an item deliverable at the end of June and you were delivered on July 1st. Unfortunately, this can happen, we still hope that the product will meet your expectations. Have a nice day :) Best regards, The Bebe2luxe team
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Acheteur vérifié
Rating: 2 out of 5
following a purchase from 02/04/2022
The swing is perfect, however, the 3-in-1 bed is not great; the quality won't last more than a month. Too bad because it's still €100.
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Response from BEBE2LUXE
Hello, We are sorry that the product does not meet your expectations. We are available by email and respond within 24 business hours at the following address to find a quick solution. Please note that you have one month to return the product in new condition for a refund: [email protected] Best regards, your customer service.
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Acheteur vérifié
Rating: 2 out of 5
following a purchase from 25/02/2022
Unfortunately, the swinging does not work.
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Response from BEBE2LUXE
Hello, We are sorry for the problem encountered with our product. We will help you, no worries. We are available by email and respond within 24 business hours at the following address to find a quick solution and organize a free return of your product for service expertise: [email protected] Best regards, your customer service.
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Acheteur vérifié
Rating: 2 out of 5
following a purchase from 14/02/2022
Fast delivery. Nice design and sturdy but still a bit disappointed with the product: A piece of plastic is stuck to the arm and won't come off. It seems to have melted onto the device. Customer service offered to replace the arm. I would have preferred a discount. The other arm squeaks when the swing is in motion. The seat does not open (in the lying position) when the swing mode is on. I am also disappointed that there is no full music but only excerpts of 3 melodies. The vibration mode, which exists in other brands, would have been a plus.
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Response from BEBE2LUXE
Hello, we are sorry for the problem encountered with our product. We will help you, no worries. We are available by email and respond within 24 working hours at the following address to find a quick solution and organize a free return of your product for customer service expertise: [email protected], by the way, a solution has been proposed, we are waiting for your feedback. There are indeed 12 melodies + 2 nature sounds, the different positions of the seat are well mentioned in the product description depending on the chosen mode. The vibration mode is indeed non-existent on our model. Please do not hesitate to ask us any necessary questions via our email address to help you use the product as effectively as possible. Best regards, the Bebe2luxe team
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Acheteur vérifié
Rating: 2 out of 5
following a purchase from 14/11/2021
Due to an inability to enter a billing address different from the delivery address, I received the package at my home (in the Paris region) instead of at the young parents' home, who live 400 km away!
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Response from BEBE2LUXE
Hello, the billing address can be different from the delivery address, this is possible in the delivery address section. For more information, please do not hesitate to contact us directly via this link: https://www.bebe2luxe.fr/fr/contactez-nous Best regards, the Bebe2luxe team
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Acheteur vérifié
Rating: 2 out of 5
following a purchase from 12/11/2021
Very fast delivery. The seat is not inclined enough rear-facing, so my baby has a bad posture when he falls asleep. Quite disappointed
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Response from BEBE2LUXE
Hello, we are sorry for the problem encountered with our product. We will help you, no worries. We are available by email and respond within 24 working hours at the following address to find a quick solution to resolve your child's seating position issue: [email protected] Best regards, your Bebe2luxe customer service
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Acheteur vérifié
Rating: 2 out of 5
following a purchase from 19/10/2021
Problem with the color
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Response from BEBE2LUXE
Hello, We are sorry for the problem encountered with the product reference. We will help you, no worries. We are available by email and we respond within 24 working hours at the following address to find a quick solution and organize a free return for exchange: [email protected] Best regards, your Bebe2luxe customer service.
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Acheteur vérifié
Rating: 2 out of 5
following a purchase from 05/08/2021
Order placed at the beginning of August, delivered mid-September.
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Response from BEBE2LUXE
Hello, we are sorry for this exceptional delivery delay. We encountered a significant delay in the production of our products including the Alpha swing. We thank you for being patient in the face of this setback. We hope the product will bring you complete satisfaction :) Have a nice day. Best regards, the Bebe2luxe team
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Acheteur vérifié
Rating: 2 out of 5
following a purchase from 04/08/2021
Not serious at all! I ordered a swing, 2 weeks after my order no news. I follow up to get an approximate date for delivery (the shipment is supposed to be made 8 days later! Of course, none of this is specified at the time of purchase). 10 days later still no news, I follow up AGAIN to understand what is happening and finally the swing is no longer in stock in all colors... and then no, finally there is gray left! Their customer service by phone is almost always closed. They are still responsive to emails. For the product, I am satisfied but the communication is zero! So I give the 2 stars only for the swing.
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Response from BEBE2LUXE
Hello, we apologize for the delivery delay. As indicated several times by email, we encountered a production delay beyond our control. We informed customers as soon as new information was communicated to us. This has caused exceptional delivery delays for which we are sorry. You had the option to cancel your order at any time, and we thank you for keeping it despite the circumstances. Your package was shipped 14 days after purchase (order on 4/08, shipment on 18/08), a response was always given to your emails despite this delay, we do not understand where the unanswered emails are: the first email sent by you was sent on the 9th, response on the 10th to inform you of the delay, on the 17th we offered you a color exchange, and on the 18th your package was shipped. We remain at your disposal for any further requests from your customer area. Have a very nice day. Best regards, the Bebe2luxe team.
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Acheteur vérifié
Rating: 2 out of 5
following a purchase from 03/06/2021
I did not receive the package I originally ordered and I hope to receive it one day.
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Response from BEBE2LUXE
Hello, we apologize for the package error, has the problem been resolved since? Best regards, the Bebe2luxe team.
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Acheteur vérifié
Rating: 2 out of 5
following a purchase from 30/05/2021
Very disappointed because the only two toys to hold must be fixed on the arch, which is normal, but this last one must be completely closed on the baby when the baby is inside; whereas it is not necessary to fold everything normally, it would have been wise to just put a clip ring alone. In short, to avoid.
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Acheteur vérifié
Rating: 2 out of 5
following a purchase from 22/05/2021
Too many emails
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Response from BEBE2LUXE
Hello, we are sorry if the information was too much via email. If you wish, we can close your account to avoid any further emails. Just request it via this link: https://www.bebe2luxe.fr/fr/contactez-nous. We still hope that your experience on our site is positive and that the product fully satisfies you. Have a nice day. Best regards, the Bebe2luxe team
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Acheteur vérifié
Rating: 2 out of 5
following a purchase from 11/05/2021
The item does not meet my expectations.
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Response from BEBE2LUXE
Hello, we are sorry that the product does not meet your expectations. Please contact us via this link: https://www.bebe2luxe.fr/fr/contactez-nous if you haven't already! We will help you, no worries :) Have a nice day. Best regards, the Bebe2luxe team
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Acheteur vérifié
Rating: 2 out of 5
following a purchase from 03/05/2021
Order not received on time..
Blocked from 12:30 to 16:30 for nothing
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Response from BEBE2LUXE
Hello, thank you for your message, we are sorry for the problem encountered. Your package was shipped on 11/05 for an estimated delivery between May 14 and 18. You received your package on 14/05 on time (the 13th being a holiday). Deliveries to relay points are offered during the order to avoid you being stuck at home waiting for the package. For any disputes, please contact us via this link https://www.bebe2luxe.fr/fr/contactez-nous Best regards, the Bebe2luxe team
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Acheteur vérifié
Rating: 2 out of 5
following a purchase from 23/04/2021
Stroller received in the wrong color.
Another stroller ordered but arrived way too late...
Result: two strollers purchased and the first one still not refunded.
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Acheteur vérifié
Rating: 2 out of 5
following a purchase from 21/04/2021
First order... and surely the last!
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Response from BEBE2LUXE
Hello, we are sorry that satisfaction is not met, what exactly is happening? Please feel free to contact us via this link: https://www.bebe2luxe.fr/fr/contactez-nous We will help you resolve the issue encountered. Best regards, the Bebe2luxe team
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Acheteur vérifié
Rating: 2 out of 5
following a purchase from 24/03/2021
Disappointed with the delivery, it was supposed to be a home delivery but the package was dropped off at a relay point.
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Acheteur vérifié
Rating: 2 out of 5
following a purchase from 10/02/2021
Long delivery time.
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Acheteur vérifié
Rating: 2 out of 5
following a purchase from 25/02/2021
Very nice stroller but received with a broken wheel, I contacted customer service immediately, they asked for a photo but I haven't received any feedback to date despite follow-up.
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