BEBE2LUXE stands out for its impressive product quality, with many customers expressing delight in the items they received, which consistently match the advertised descriptions. The fast delivery service is a recurring highlight, with numerous reviews noting that orders arrive on time and packages are intact upon arrival. The customer service is also noteworthy, as many have reported positive experiences, particularly with responsive after-sales support, which adds to the overall satisfaction of their shopping experience.
Hello, Thank you for taking the time to share your feedback. We are sorry to hear that the color does not suit you. Your feedback is valuable to us and will help us improve our offerings. Please feel free to explore our other options; perhaps you will find a color that you like better! Best regards, The bebe2luxe.fr team
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ALAIN D.
Rating: 3 out of 5
following a purchase from 06/03/2025
Defective device, returned for refund
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Response from BEBE2LUXE
Hello, We thank you for taking the time to share your experience. We are sincerely sorry to hear that you encountered a problem with your device and had to return it for a refund. Your feedback is valuable and helps us improve our service quality. Please do not hesitate to let us know if you have any other comments to share. Best regards, The bebe2luxe.fr team
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kevin Q.
Rating: 3 out of 5
following a purchase from 08/01/2025
Ordered in pink, cheaper, the item is no longer in stock, so I paid more to get it in gray. Very good item, so why 3 stars? And delivery to a pickup point when it was supposed to be home delivery.
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Pascal O.
Rating: 3 out of 5
following a purchase from 01/07/2024
Delivery and deadlines respected
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Roxanne R.
Rating: 3 out of 5
following a purchase from 04/09/2024
Good
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Response from BEBE2LUXE
Hello, Thank you for your trust and see you soon at Bebe2luxe ;)
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Emeline M.
Rating: 3 out of 5
following a purchase from 01/08/2024
Hello, I did not receive the remote control provided with the swing
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Response from BEBE2LUXE
Hello, Thank you for your trust and see you soon at Bebe2luxe ;)
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Valérie T.
Rating: 3 out of 5
following a purchase from 08/07/2024
Very nice cradle.. the quality is not great, the mattress is way too thin and the legs are too wide, difficult to move especially to pass through the doors of the house... wheels would have been wise!!
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Elise D.
Rating: 3 out of 5
following a purchase from 09/03/2024
Please note it only works on mains power and not on batteries.. it was not explained properly..
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Wiseline M.
Rating: 3 out of 5
following a purchase from 15/03/2024
My keyboard is starting to come off.
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Response from BEBE2LUXE
Hello, We are sorry for the problem encountered with our product. We are available by email and respond within 24 working hours at the following address to find a quick solution to your problem regarding your order: [email protected] Best regards, your customer service.
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Audrey O.
Rating: 3 out of 5
following a purchase from 10/02/2024
The seat is sturdy and has a nice design. However, it is not practical for putting the baby rear-facing. The legs cannot stretch and the feet are stuck to the car seat because the car seat, once turned around, even pushed back to the maximum, does not leave space for the baby's legs. Too bad...
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Lea C.
Rating: 3 out of 5
following a purchase from 18/01/2024
Very long delivery, car seat not so comfortable, quite disappointed having already had a car seat from the same brand (which they no longer make) that is superb
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Response from BEBE2LUXE
Hello, We are sorry for the problem encountered with our product and its delivery. We are available by email and we respond within 24 business hours at the following address to find a quick solution to your problem: [email protected] Best regards, your customer service.
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Nathalie M.
Rating: 3 out of 5
following a purchase from 05/02/2024
Disappointed with the item
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 22/10/2023
The quality scares me
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 06/08/2023
The delivery person postponed the delivery by a day and the package was stained, something that smells like baby lotion must have spilled on the box. I took a photo if needed. Fortunately, the contents of the box are not stained.
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 21/07/2023
Seat that does not lower enough for a small baby, the head tilts, I do not recommend
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 15/06/2023
Rust on the bars, not great quality.
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 07/05/2023
The rocking chair is too low, it only rocks from side to side, I find it could hurt the head after a while. Aesthetically, nothing to say.
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 05/05/2023
Very good site with a lot of choice of items. Quick delivery.
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 24/04/2023
Good
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 08/02/2023
I ordered on the site, only downside; no indication on the expected delivery date, and the delivery was relatively long. However, customer service responds within 24 hours. The product was in line with expectations.
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 12/02/2023
Delivery time respected and product well packaged but the quality of the product is very average, as the Bluetooth does not work well (the songs are choppy) and the maximum volume is really very low.
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Response from BEBE2LUXE
Hello, We are sorry for the problem encountered with our product. We will help you, no worries. We are available by email and we respond within 24 working hours at the following address to find a quick solution and organize a free return of your product for after-sales service expertise: [email protected] Best regards, your customer service.
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 11/01/2023
It's cool we can play our music, very well equipped
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 09/12/2022
Music a bit too loud and volume not adjustable.
It would have been nice to have an additional tilt notch for the rocking mode because the tilt is quite significant and the baby slips in. Finally, the fixed position is not very fixed... Otherwise, good product quite well thought out. Let's see over time if it is robust.
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Response from BEBE2LUXE
Hello, thank you for your feedback :) The sound of the Louna is indeed adjustable as well as the seat tilt, feel free to contact us at [email protected] to learn more, we will be happy to help you :) Best regards, The Bebe2luxe team
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 11/12/2022
It doesn't work well
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Response from BEBE2LUXE
Hello, We are sorry for the problem encountered with our product. We will help you, don't worry. We are available by email and we respond within 24 working hours at the following address to find a quick solution and organize a free return of your product for after-sales expertise: [email protected] Best regards, your customer service.
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 12/10/2022
I am disappointed with the car seat, it does not recline enough.
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 10/10/2022
The site could use a refresh, but it was functional enough. The order was sent and received quickly, very good delivery service. The item itself did not meet my expectations, I was a bit disappointed as it did not match the description in every way.
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 28/09/2022
no comments
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 16/09/2022
did not receive the correct color
black instead of red
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Response from BEBE2LUXE
Hello, We are sorry for the problem encountered with our product. We will help you, no worries. We are available by email and we respond within 24 business hours at the following address to find a quick solution and organize a free return of your product for exchange: [email protected] Best regards, your customer service.
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 04/10/2022
Received very quickly
The seat is heavy but seems to be of good quality
Only regret that I saw afterwards: it has never been tested and is not on the securange list... so I hesitate to use it, what a pity
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 07/09/2022
Intact box
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 08/09/2022
Speed of delivery
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 07/09/2022
According to my sister, the mattress is not comfortable.
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 04/06/2022
Very good
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 08/06/2022
I received the product and it doesn't work at all.
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 16/05/2022
I could not get the seat in the requested color within the announced deadlines. I had to accept one in a different color 0
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 31/05/2022
Not very sturdy
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 08/05/2022
Nothing to report.
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 01/05/2022
Item as described, color not as expected. I wanted blue, they delivered gray
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Response from BEBE2LUXE
Hello, thank you for your feedback, we have just checked your order and the ordered color is indeed gray and not blue, we apologize. Please contact us at [email protected] if needed, we remain at your disposal. :) Best regards, The Bebe2luxe team
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 11/02/2022
I didn't understand how to send the gift I reserved for my daughter without revealing the financial details... a great mother a bit disappointed...
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 15/01/2022
A bit of a long wait.
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