Customer reviews of Bemoov Bikes

9,9 /10

Based on 164 published reviews

Summary of reviews

Customers consistently highlight fast delivery and easy, smooth ordering, with bikes arriving well packaged and ready for quick assembly. They praise the bikes’ quality, suitable geometry for children, lightweight handling, and responsive braking, noting that the products feel sturdy and agile for young riders. The customer service is described as excellent and attentive, with fast, friendly responses and helpful guidance that enhances the buying experience. Overall, the experiences reflect reliable delivery, high-quality products, and strong support from the team.

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Koen M.

Published on 25/02/2026 à 08h28 following a purchase from 04/02/2026

Despite delays in delivery and a defective tire, satisfied with the solution. Very friendly and resolved quickly! Also very satisfied with the bike, quality!

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Response from Bemoov Bikes Published on 10/08/2026

Dear Koen,

Thank you very much for your positive feedback! We are glad to hear that we were able to resolve the situation to your satisfaction and that you are pleased with the quality of your bike. We look forward to welcoming you again in the future.

Best regards,
The Bemoov Bikes team

Marco K.

Published on 08/08/2025 à 13h23 following a purchase from 26/07/2025

Order process was ok.

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Response from Bemoov Bikes Published on 18/08/2025

Thank you for your feedback, Marco. We're glad to hear that you found the order process satisfactory. We continually strive to enhance our services, so please feel free to share any specific suggestions you may have for improvement.

Luc D.

Published on 11/05/2025 à 07h54 following a purchase from 04/04/2025

1/ Quality of the bike: nothing to say so far. 2/ Delay in the arrival of the order. 3/ Bike not equipped upon delivery, while your site does not mention that accessories are to be assembled by the buyer. 4/ The fixing screws for the luggage rack were missing and were delivered (very kindly by France) afterwards.

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Response from Bemoov Bikes Published on 12/05/2025

Hello Luc,
Thank you for your feedback on the quality of our bikes. Deliveries are carried out by external companies, as is the case for all our distance selling colleagues, we do everything to minimize delays but it still happens sometimes unfortunately. The mudguards and luggage racks are clearly indicated as "accessories" on the site, we thought this made it clear that they needed to be assembled, but following your comment we will clarify this point further. We wish your young cyclist a good ride!

Christofer S.

Published on 20/04/2025 à 09h25 following a purchase from 13/03/2025

Got a wobbly rear wheel and has to exchange that. Not a very smooth experience with different logistic company’s etc.

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Response from Bemoov Bikes Published on 22/04/2025

Hello Christopher,

We are sorry to hear that one of the wheels of your bike was damaged during transport. Unfortunately, despite our precautions, protections, and the image on the box, we are not immune to such incidents. We can, of course, send you a new wheel at our expense or cover the replacement cost if you have already replaced it. Additionally, as compensation for the inconvenience, we are offering you a helmet and a sheet of stickers to ensure the safety and fun of your rider. They can choose the size and color of the helmet, as well as the sticker sheet they want, from our website: https://www.bemoov-bikes.com/en/ and send us an email with their choices to [email protected].

Best regards,
France for the Bemoov team

Antoine G.

Published on 09/12/2024 à 12h14 following a purchase from 10/11/2024

Sail in the rear wheel, badly adjusted brake, play in the stem despite careful adjustment... I didn't expect this kind of problem for a bike of this price...

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Response from Bemoov Bikes Published on 13/12/2024

Hello Antoine, thank you for your feedback. We're sorry to hear that you've had a problem with your bike. Please do not hesitate to contact us if you would like us to adjust or exchange your bike. :-)