Customer reviews of Bemoov Bikes

9,9 /10

Based on 156 published reviews

Summary of reviews

BeMoov Bikes is consistently praised for fast delivery and careful packaging, with several reviews highlighting quick shipping, secure protection of the frame, and easy assembly that lets children start riding promptly. Customers frequently mention sturdy, well-thought-out designs and practical, kid-friendly details such as color-coded brake handles, handle under the saddle, light weight, and ergonomic geometry that support confident, intuitive riding. The service stands out as reliable and responsive, with many noting friendly, helpful support and a smooth purchasing experience, along with positive remarks about product quality and durability across multiple orders. Overall, the store is valued for fast delivery, robust and thoughtfully designed bikes, and dependable customer service.

Reviews 2 and 3 stars

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Luc D.

Published on 11/05/2025 à 07h54 following a purchase from 04/04/2025

1/ Quality of the bike: nothing to say so far. 2/ Delay in the arrival of the order. 3/ Bike not equipped upon delivery, while your site does not mention that accessories are to be assembled by the buyer. 4/ The fixing screws for the luggage rack were missing and were delivered (very kindly by France) afterwards.

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Response from Bemoov Bikes Published on 12/05/2025

Hello Luc,
Thank you for your feedback on the quality of our bikes. Deliveries are carried out by external companies, as is the case for all our distance selling colleagues, we do everything to minimize delays but it still happens sometimes unfortunately. The mudguards and luggage racks are clearly indicated as "accessories" on the site, we thought this made it clear that they needed to be assembled, but following your comment we will clarify this point further. We wish your young cyclist a good ride!

Christofer S.

Published on 20/04/2025 à 09h25 following a purchase from 13/03/2025

Got a wobbly rear wheel and has to exchange that. Not a very smooth experience with different logistic company’s etc.

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Response from Bemoov Bikes Published on 22/04/2025

Hello Christopher,

We are sorry to hear that one of the wheels of your bike was damaged during transport. Unfortunately, despite our precautions, protections, and the image on the box, we are not immune to such incidents. We can, of course, send you a new wheel at our expense or cover the replacement cost if you have already replaced it. Additionally, as compensation for the inconvenience, we are offering you a helmet and a sheet of stickers to ensure the safety and fun of your rider. They can choose the size and color of the helmet, as well as the sticker sheet they want, from our website: https://www.bemoov-bikes.com/en/ and send us an email with their choices to [email protected].

Best regards,
France for the Bemoov team

Antoine G.

Published on 09/12/2024 à 12h14 following a purchase from 10/11/2024

Sail in the rear wheel, badly adjusted brake, play in the stem despite careful adjustment... I didn't expect this kind of problem for a bike of this price...

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Response from Bemoov Bikes Published on 13/12/2024

Hello Antoine, thank you for your feedback. We're sorry to hear that you've had a problem with your bike. Please do not hesitate to contact us if you would like us to adjust or exchange your bike. :-)