Customer reviews of Best Cognac Champagne

Trust Attestation
9,6 /10
Overall rating: 9,6 out of 10
Based on 79 published reviews
5 70 89% 4 3 4% 3 4 5% 2 2 3% 1 0 0%

Reviews 1, 2 and 3 stars

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S
Sophie S.
Rating: 3 out of 5
following a purchase from 17/05/2023
The product is good! On the other hand, paying so much for a delivery to arrive the next day before 1 pm when the package takes 48 hours to arrive bah tan pi for the birthday gift ...
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S
Søren P.
Rating: 2 out of 5
following a purchase from 28/04/2023
They mistakenly sent me a cognac instead of the (expensive) wine that I ordered. They did, however, fix their mistake and sent me the correct bottle. They offered me to buy the cognac for a discounted price, but this "discounted price" was higher than I could find in other shops. They sent me a return label for the cognac that did not work, so I had to go to the DHL shop twice. In the end I just got a lot of trouble and no compensation at all.
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Gangolf K.
Rating: 2 out of 5
following a purchase from 28/06/2022
Trick 17 on shipping costs for customers outside France creates dissatisfied customers, will never buy there again.
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M
Makoto M.
Rating: 3 out of 5
following a purchase from 07/10/2021
It has arrived safely. The packaging was average for overseas shipping, and I didn't feel uneasy about future orders. It took 16 days from ordering to arrival. Compared to the average number of days it takes for alcoholic beverages from France to be 6-8 days, it was an uneasy day until it arrived.
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Francis D.
Rating: 3 out of 5
following a purchase from 08/10/2021
to you to think (orders, sending good address !!!! etc,,,)
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Response from Best Cognac Champagne
Hola,

Gracias por tomarse el tiempo de escribirnos su opinión tras su pedido.

¿Puede explicar los motivos de su reserva?

Gracias de antemano,

Sinceramente.

Matthieu de Best-Cognac-Champagne


E
Elisa P.
Rating: 3 out of 5
Fast delivery and bottle intact but not conform to the photo (presentation box missing).
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Response from Best Cognac Champagne
Buenos días, Sra. Elisa Pagès,

Tras la investigación, se trató de un error humano durante la preparación del pedido.
Nos disculpamos por las molestias y lamentamos que no haya recibido su caja Krug. La foto es correcta.

Para compensarlo, activamos un cupón para su próximo pedido. Le enviaré la información por correo electrónico.

Que tenga un buen día,

Sinceramente,

Matthieu de Best Cognac Champagne.

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