Bewak consistently delivers quick and reliable service, with many reviewers highlighting fast shipping, on-time delivery, and well-organized order processing that keeps customers informed and satisfied. The product experience is described as matching descriptions and expectations, often arriving in careful packaging and in good condition, with several notes praising the quality and suitability of items like tents and bike bags. Customer support is repeatedly commended for responsiveness, with several reviewers mentioning helpful phone and email assistance and proactive follow-up to ensure compatibility and satisfaction. The store is portrayed as offering competitive pricing, broad selection, and trustworthy service, earning repeat customers and strong recommendations.
Thank you for your feedback. We are delighted that the reception was fast and the price interesting. If something was not up to par despite everything, please do not hesitate to let us know.
See you soon on Bewak,
Julia - Customer Service Manager
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Laurent M.
Rating: 1 out of 5
following a purchase from 06/05/2026
Order placed and paid on 06/05/2026 and received on 09/06/2026... I think everything is said, with interlocutors that we disturb when we want to get news... for info 2 orders placed between April and May for around 1500 euros. Maybe not enough in the eyes of Bewak.
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Christian B.
Rating: 1 out of 5
following a purchase from 04/05/2026
Delivered in 48h... 1 month later, I still don't have my order. No other experience in the future.
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Frederic L.
Rating: 2 out of 5
following a purchase from 05/05/2026
deadline much too long (20 days) even though there are 3 public holidays in the month, but well package delivered and well packed. Item conforms to the description and is of good quality despite a few missing screws and an approximate manual. Otherwise, very nice serving table.
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Christine B.
Rating: 1 out of 5
following a purchase from 08/04/2026
Delivery with a 3-week delay and I couldn't get the ordered size (finally out of stock)
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Christophe B.
Rating: 2 out of 5
following a purchase from 23/03/2026
Hello, I am moderately satisfied with my purchase. I had to change the color because the requested color was out of stock. I was the one who contacted by phone and had to be forced to take the color in stock because my travel date was approaching. I would have appreciated a commercial gesture for this inconvenience. Best regards.
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Valerie T.
Rating: 1 out of 5
following a purchase from 18/03/2026
Carrier GLS unable to be reached. No delivery.
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Mario D.
Rating: 1 out of 5
following a purchase from 17/08/2025
BEWAK does not comply with GDPR regulations and spams without my permission.
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Valérie D.
Rating: 2 out of 5
following a purchase from 09/01/2026
First order with Bewaak. Delivery quite long, and little communication. Too bad because they had interesting products
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Christine D.
Rating: 1 out of 5
following a purchase from 01/12/2025
Order returned on December 8, 2025 (with acknowledgment of receipt by bewak) 3 reminders for refunds to customer service, no refund to date
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Marc P.
Rating: 2 out of 5
following a purchase from 17/09/2025
The received bike bags were not the ordered color.
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Response from Bewak
Hello Marc,
Thank you for your feedback. We are sorry for this mistake.
Feel free to get back to us following our proposal from September 29 to let us know what you would like to do.
See you very soon,
Julia – Customer Service Manager
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Elyane E.
Rating: 1 out of 5
following a purchase from 08/08/2025
I just received the Gumotex pump WITHOUT GUMOTEX VALVE PUSH PUSH nozzle so I can't inflate my Gumotex twist kayak with it... while the product description specifies delivered with several nozzles: one could think that this nozzle is part of the delivery? I am disappointed....
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Alice F.
Rating: 2 out of 5
following a purchase from 21/06/2025
Lack of responsiveness for a product return!
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Response from Bewak
Hello Alice, We are sorry for this lack of responsiveness. Your feedback is well noted and we will strengthen our processing times for this type of request. Thank you for your feedback which helps us improve. The Bewak Team
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Jerome T.
Rating: 2 out of 5
following a purchase from 28/06/2025
Fast delivery to a pickup point. Unfortunately, I cannot pick up my package (store closed). I contacted my seller site which has not reacted to this day. So very disappointed with the service
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Response from Bewak
Hello Jérôme, Following your email yesterday at 10:28 PM, Emmanuel contacted you today for the shipment of a new product. We did not have the information that the pickup point you selected was closed (certainly for summer holidays). Your package was returned to us yesterday afternoon, leaving us no time to contact you. Please feel free to contact us at 04.73.35.90.79 if you encounter a problem. Julia - Customer Service Manager
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Sylvain Q.
Rating: 2 out of 5
following a purchase from 08/05/2025
Delivery took way too long. 1 month to receive my order.....
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Response from Bewak
Hello Sylvain, Thank you for your honesty. We are sorry that your self-inflating mattress took nearly a month to reach you, largely due to an unexpected delivery delay from our supplier. This setback does not reflect our usual service, and your feedback is valuable for improving our responsiveness. We apologize for this situation. We remain at your disposal and hope that your mattress fully meets its functions. See you soon on Bewak! The Bewak Team
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Romain U.
Rating: 1 out of 5
following a purchase from 11/05/2025
Despite a very satisfactory first experience, this last one was much less so. Delay too long and had to follow up several times before they discovered their internal order blocking error.
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Response from Bewak
Hello Romain, Thank you sincerely for your feedback. We are glad that your first experience was satisfactory, but we are sorry that this time there were setbacks. It does not reflect our usual commitment. Thank you for alerting us and allowing us to correct the situation. We hope to offer you a better experience in the future. The Bewak Team
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Thierry G.
Rating: 2 out of 5
following a purchase from 29/03/2025
Announced on the site that delivery is 24 to 48 hours, in reality 17 days, and I only received feedback after calling after 8 days without news.
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Response from Bewak
Hello Thierry, I am sorry for the inconvenience regarding the delivery of your order. I understand your frustration with the longer delay than you expected. To clarify, when a product is indicated as being restocked on our site, it means that it is not immediately available in stock. This was the case with the folding bucket. The announced delivery time of 24 to 48 hours applies from the moment the product is shipped from our warehouse. In your case, the shipping delay was due to the time needed for the product to be restocked. We strive to provide accurate information on product availability, shipping times, and delivery times. However, delays can occur, especially in the case of restocking. We thank you for your understanding and remain at your disposal for any further questions or assistance. I wish you a nice day. Best regards, Julia - Customer Service Manager
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Stephanie C.
Rating: 1 out of 5
following a purchase from 25/02/2025
I was unable to pick up my order and have never been refunded
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Response from Bewak
Hello Stéphanie, I am sincerely sorry to learn that you were unable to pick up your order at the relay point. The package must have been returned to us, I will go to the logistics service tomorrow morning to retrieve it and will contact you to keep you informed. Once your package is found or traced with the carrier, we will obviously proceed with the refund of your order. I apologize for this incident of which I was not aware. Thank you for your understanding. Best regards, Julia, Customer Service Manager
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Sarah G.
Rating: 2 out of 5
following a purchase from 28/01/2025
Bewak itself does a good job but they choose such a bad carrier (GLS) that it's better not to have anything delivered. They lost our package, then couldn't deliver it because a phone number was missing, then they didn't come and dropped the 15kg package at a relay point 2km away... walking there is heavy!
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Response from Bewak
Hello Sarah, We are sorry for this bad experience with the carrier. We understand your frustration and have forwarded your feedback to GLS to improve this point. Julia - Customer Service Manager
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Michael M.
Rating: 1 out of 5
following a purchase from 25/01/2025
Poor customer service
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Response from Bewak
Hello Michael, We are sorry to hear that your experience with our after-sales service was not satisfactory. As they informed you last week, a customer service file has been opened with the manufacturer so that we can find a solution to your problem. Julia - Customer Service Manager
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Alexandre R.
Rating: 1 out of 5
following a purchase from 20/11/2024
Material arrived damaged and returned. Contact with a particularly unfriendly staff member from this company.
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Response from Bewak
Hello Alexandre, I am sincerely sorry that the tent you received had a defect. As we indicated, we had no stock to exchange it for you and we recommended it. The 5-day restocking time did not suit you, so unfortunately we had no other solution to offer you than to return it for a refund, allowing you to find an available tent for your departure. I hope you found your happiness elsewhere and that your trip went well. Have a nice day. Julia - Customer Service Manager
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Paul J.
Rating: 1 out of 5
following a purchase from 07/08/2024
I ordered a product "in stock". After almost a month of waiting, I sent several emails to the concerned service to get news about my order, which was not sent. No response. Several weeks later, they sent me an email to say they had just received new stock, and that they would proceed to send my order soon. Let's just say that my shopping experience is probably the most mediocre possible. I would never recommend this site again.
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Response from Bewak
Hello Paul, We thank you for your feedback and we sincerely apologize for the inconvenience caused. The ankle boots you ordered were available on order with a shipping delay of 10 days. One of the 2 sizes was temporarily out of stock and the purchasing service was only informed at the end of August. We are sincerely sorry for this incident. Wishing you a pleasant day. Julia - Customer Relations Manager
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