Bewak consistently delivers quick and reliable service, with many reviewers highlighting fast shipping, on-time delivery, and well-organized order processing that keeps customers informed and satisfied. The product experience is described as matching descriptions and expectations, often arriving in careful packaging and in good condition, with several notes praising the quality and suitability of items like tents and bike bags. Customer support is repeatedly commended for responsiveness, with several reviewers mentioning helpful phone and email assistance and proactive follow-up to ensure compatibility and satisfaction. The store is portrayed as offering competitive pricing, broad selection, and trustworthy service, earning repeat customers and strong recommendations.
Thank you for your feedback! We are glad that there were no issues to report.
See you very soon on Bewak !
The Bewak Team
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Marie José J.
Rating: 4 out of 5
following a purchase from 31/08/2026
Very fast delivery and item in perfect condition. Only remark: the box in which the item was was not strong enough.
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Response from Bewak
Hello Marie José,
Thank you for your feedback. I am happy that the delivery was fast and that the item arrived in perfect condition. I also note your remark about the box, it’s important for improving our packaging.
See you soon on Bewak,
Julia - Customer Service Manager
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Christian S.
Rating: 4 out of 5
following a purchase from 04/08/2026
Very satisfied with the communication and packaging. Unfortunately, the delivery was not scheduled, but simply left at the entrance.
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Response from Bewak
Hello Christian,
Thank you very much for your feedback. We are very pleased that you were satisfied with the communication and packaging. However, I am sorry that the delivery did not take place at a pickup point as announced.
Thank you for your understanding – see you soon at Bewak!
Julia – Customer Service Manager
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Patrick T.
Rating: 1 out of 5
following a purchase from 01/07/2026
Fast reception and interesting price
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Response from Bewak
Hello Patrick,
Thank you for your feedback. We are delighted that the reception was fast and the price interesting. If something was not up to par despite everything, please do not hesitate to let us know.
See you soon on Bewak,
Julia - Customer Service Manager
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Pierre-Yves C.
Rating: 4 out of 5
following a purchase from 22/07/2026
Satisfied with the order processing and delivery time. However, disappointed with the packaging: the cardboard box was too light, deformed and open at 2 corners. A Safety adhesive tape must have been added by the carrier. Too bad…
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Response from Bewak
Hello Pierre-Yves,
Thank you for your feedback. I am glad that the order and delivery time satisfied you, but I am sorry for the condition of the package upon arrival. It’s never pleasant to receive a damaged box, even if the product is intact. We take note of your comment.
See you soon on Bewak,
Julia - Customer Service Manager
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Gilles B.
Rating: 3 out of 5
following a purchase from 13/07/2026
It's a replacement pole offered by customer service. It seems rigid and I have doubts that it will fit the tent.
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Response from Bewak
Hello Gilles,
Thank you for your feedback. I understand your doubt about the pole fitting the tent. Please feel free to get back to us after trying it if needed, we will look into it with you to find the right solution.
See you soon on Bewak,
Julia - Customer Service Manager
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Alain R.
Rating: 4 out of 5
following a purchase from 30/06/2026
Company that sells beautiful hiking items.
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Response from Bewak
Hello Alain,
Thank you for your review! Glad that you like our hiking items.
See you very soon on Bewak!
The Bewak Team
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Delphine L.
Rating: 4 out of 5
following a purchase from 20/05/2026
Hello Delphine,
Thank you for taking the time to revisit your experience. I am delighted that our exchanges ultimately allowed you to find satisfaction, even if it took several emails. Your patience has been precious, and your feedback helps us improve.
Looking forward to seeing you soon on Bewak.
Julia - Customer Service Manager
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Response from Bewak
Hello Delphine,
Thank you for taking the time to reflect on your experience. I am delighted that our exchanges ultimately allowed us to bring you satisfaction, even though it took several emails. Your patience has been valuable and your feedback helps us to improve.
Looking forward to seeing you soon on Bewak
Julia - Customer Service Manager
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Dominique B.
Rating: 4 out of 5
following a purchase from 27/06/2026
Hello Dominique,
Thank you for your feedback. I am sorry that the attachment system of your bags does not fully satisfy you. Do not hesitate to calmly test the installation this week; if the problem persists, our customer service will be available to assist you and find the most suitable solution.
I hope your next outings can go smoothly!
Julia - Customer Service Manager
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Response from Bewak
After several exchanges by email, I finally obtained satisfaction
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Laurent M.
Rating: 1 out of 5
following a purchase from 06/05/2026
Order placed and paid on 06/05/2026 and received on 09/06/2026... I think everything is said, with interlocutors that we disturb when we want to get news... for info 2 orders placed between April and May for around 1500 euros. Maybe not enough in the eyes of Bewak.
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Christian B.
Rating: 1 out of 5
following a purchase from 04/05/2026
Delivered in 48h... 1 month later, I still don't have my order. No other experience in the future.
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Frederic L.
Rating: 2 out of 5
following a purchase from 05/05/2026
deadline much too long (20 days) even though there are 3 public holidays in the month, but well package delivered and well packed. Item conforms to the description and is of good quality despite a few missing screws and an approximate manual. Otherwise, very nice serving table.
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Alain B.
Rating: 4 out of 5
following a purchase from 20/05/2026
Very good product but unlike the 85 L model (with wheels) which is stiffened, the 140 liters (with wheels) is not and you need to be at least 1.80 m tall to avoid it dragging on the ground when held by the handle.
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Christine B.
Rating: 1 out of 5
following a purchase from 08/04/2026
Delivery with a 3-week delay and I couldn't get the ordered size (finally out of stock)
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Jean Pierre N.
Rating: 4 out of 5
following a purchase from 29/04/2026
I regret that the relay is 20 km from my home
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Response from Bewak
Hello Jean Pierre,
Thank you for your feedback. We are sorry that the proposed pickup point is located 20 km from your home. The available pickup points depend on the carrier network at the time of the order, but we understand that this can be inconvenient.
Thank you nonetheless for your trust, and see you soon on Bewak
Julia - Customer Service Manager
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Diane M.
Rating: 4 out of 5
following a purchase from 28/04/2026
Very happy with my purchase
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Response from Bewak
Hello Diane,
Thank you very much for your feedback! We are delighted that you are very happy with your purchase.
See you very soon on Bewak!
The Bewak Team
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Christophe B.
Rating: 2 out of 5
following a purchase from 23/03/2026
Hello, I am moderately satisfied with my purchase. I had to change the color because the requested color was out of stock. I was the one who contacted by phone and had to be forced to take the color in stock because my travel date was approaching. I would have appreciated a commercial gesture for this inconvenience. Best regards.
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Valerie T.
Rating: 1 out of 5
following a purchase from 18/03/2026
Carrier GLS unable to be reached. No delivery.
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Jean-Noel D.
Rating: 4 out of 5
following a purchase from 11/02/2026
Very fast shipping. Thank you.
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Guy M.
Rating: 3 out of 5
following a purchase from 30/01/2026
I am moderately satisfied. After extending the mattress, letting it inflate and then inflating it additionally with my mouth, I waited five days. One half of the mattress is fine and the other half has not absorbed several grooves in width. For comfort, we will try later.
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Pierre-Jean B.
Rating: 4 out of 5
following a purchase from 29/01/2026
Most interesting price on the net, fast shipping but delivery made to a different parcel relay than the one chosen.
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Fabien D.
Rating: 4 out of 5
following a purchase from 18/01/2026
Serious company, sends an email to know where the parcel is, sent the same day. Well-packaged and protected parcel, several orders on the site.
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Dominique M.
Rating: 3 out of 5
following a purchase from 24/01/2026
The problem is not the Bewak purchase but the horrible GLS delivery in 5 days for 150km: parcel supposed to be dropped at a relay not chosen 1.5km from the other, Mondial Relay relay swears it doesn't have my parcel, even with the Mondial parcel code, which means 2 round trips. Bewak complaint without effect. 2 additional round trips to have to install a Mondial Relay app and obtain the withdrawal code never communicated. Total 5 days 6km on foot, 2 complaints and the bad mood of the relay. No thanks.
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Mario D.
Rating: 1 out of 5
following a purchase from 17/08/2025
BEWAK does not comply with GDPR regulations and spams without my permission.
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Valérie D.
Rating: 2 out of 5
following a purchase from 09/01/2026
First order with Bewaak. Delivery quite long, and little communication. Too bad because they had interesting products
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Christine D.
Rating: 1 out of 5
following a purchase from 01/12/2025
Order returned on December 8, 2025 (with acknowledgment of receipt by bewak) 3 reminders for refunds to customer service, no refund to date
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Nadine R.
Rating: 4 out of 5
following a purchase from 31/12/2025
Poncho/duvet thermo, a practical and quality product. The full price would have been too high but on sale it was correct. Delivery time ok.
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Armindo T.
Rating: 3 out of 5
following a purchase from 24/11/2025
Received the order late after calling at least 4 times and sending an email
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Pierre B.
Rating: 3 out of 5
following a purchase from 21/11/2025
Quality products, but at a higher price than the competition. Shipping costs a bit high. One should take advantage of a good promotion!
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Response from Bewak
Hello Pierre,
Thank you for taking the time to share your feelings. We do our best to offer durable and quality products while remaining competitive. Offers and promotions are regularly set up to take advantage of the best prices.
Don't hesitate to contact us if needed.
See you very soon on Bewak,
Julia – Customer Service Manager
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Antoine L.
Rating: 3 out of 5
following a purchase from 27/08/2024
Response times to questions are rather slow and I had to call 3 times in 3 weeks to get an answer. Always very polite and nice on the phone....
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Response from Bewak
Hello Antoine,
Thank you for your detailed feedback. We sincerely apologize for the response delay you encountered. Your comment is valuable and helps us improve our responsiveness, especially during busy periods.
We remain available if needed.
See you very soon on Bewak,
Julia – Customer Service Manager
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Christophe B.
Rating: 4 out of 5
following a purchase from 01/11/2025
DELIVERY A BIT LONG
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Response from Bewak
Hello Christophe,
Thank you for your feedback! We take your comment about the slightly long delivery into account. We continue to work to optimize each shipment.
See you very soon on Bewak!
The Bewak Team
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Pierre-Emmanuel M.
Rating: 4 out of 5
following a purchase from 29/10/2025
Quality products, attractive price, fast shipping in very protective packaging, excellent communication: a very good recommended site! Only downsides: shipping fees for Mondial Relay when it was initially stated free shipping and I had to ask for the tracking link...
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Response from Bewak
Hello Pierre-Emmanuel,
Thank you for your detailed feedback. We are delighted that you are satisfied with our products and their quality.
Regarding shipping costs, they are indeed free from 150€ with GLS only, but there is an additional cost for Corsica which was calculated after registering your address. There is no additional cost with Mondial Relay for Corsica. We take note of your comment to try to improve the display for deliveries to Corsica or mountainous areas.
See you soon on Bewak!
Julia - Customer Service Manager
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Catherine P.
Rating: 4 out of 5
following a purchase from 03/10/2025
Professional and impeccable phone support. However, you should review your agreements with the GLS delivery person: he did not drop off my package at the relay point I requested on Friday (close to my home) but at a relay point 10 km away on Monday. That was not my choice.
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Response from Bewak
Hello Catherine,
Thank you for your feedback and your trust.
We are delighted that you appreciated the quality of our phone support. However, we completely understand your disappointment regarding the GLS delivery and are truly sorry about it. We have forwarded your comment to our partner to avoid this type of inconvenience in the future.
Thank you again for your patience and understanding.
See you soon on Bewak
Julia – Customer Service Manager
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Marc P.
Rating: 2 out of 5
following a purchase from 17/09/2025
The received bike bags were not the ordered color.
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Response from Bewak
Hello Marc,
Thank you for your feedback. We are sorry for this mistake.
Feel free to get back to us following our proposal from September 29 to let us know what you would like to do.
See you very soon,
Julia – Customer Service Manager
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Odile H.
Rating: 4 out of 5
following a purchase from 22/08/2025
Efficient and reliable site. I easily found what I wanted at an interesting price.
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Ann B.
Rating: 3 out of 5
following a purchase from 24/08/2025
The product is of poor quality.
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Djamel M.
Rating: 3 out of 5
following a purchase from 16/08/2025
The delivery went well, even though the place where I picked up the product was not the one I indicated during the purchase. Regarding the trekking poles: they are very good but I have a small issue with one of the poles that does not lock on one of the sections. I need to put a piece of thin tape so it doesn't come off during my outings.
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Elyane E.
Rating: 1 out of 5
following a purchase from 08/08/2025
I just received the Gumotex pump WITHOUT GUMOTEX VALVE PUSH PUSH nozzle so I can't inflate my Gumotex twist kayak with it... while the product description specifies delivered with several nozzles: one could think that this nozzle is part of the delivery? I am disappointed....
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Raphaël L.
Rating: 4 out of 5
following a purchase from 27/07/2025
Very satisfied with the Be-Wak site, the order and the products purchased. However, the experience with GLS (the delivery person) is very bad: very little information received compared to other delivery services regarding, in particular, package tracking, non-respect of delivery deadlines (scheduled for August 5 or 6 but finally arrived on August 7/8), there are no announced delivery times (it's
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Lisa V.
Rating: 3 out of 5
following a purchase from 06/06/2025
The sleeping bag is good but I had to wait more than a month
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