Bewak consistently delivers quick and reliable service, with many reviewers highlighting fast shipping, on-time delivery, and well-organized order processing that keeps customers informed and satisfied. The product experience is described as matching descriptions and expectations, often arriving in careful packaging and in good condition, with several notes praising the quality and suitability of items like tents and bike bags. Customer support is repeatedly commended for responsiveness, with several reviewers mentioning helpful phone and email assistance and proactive follow-up to ensure compatibility and satisfaction. The store is portrayed as offering competitive pricing, broad selection, and trustworthy service, earning repeat customers and strong recommendations.
Fast shipping well packaged but the choice of the delivery company GLS ruins everything, a disaster in every way, one star less for that. I think we should not work with these mediocre ones.
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Céline C.
Rating: 4 out of 5
following a purchase from 23/07/2025
It's a shame that return shipping costs are at our expense!
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Response from Bewak
Hello Céline, Thank you for your feedback! We completely understand that return shipping costs can represent an additional expense and that this can be frustrating. Your comment is valuable and helps us consider ways to improve our service to make it even more pleasant. We thank you for your understanding and hope to have the pleasure of seeing you again soon on be-wak.fr! The Bewak Team
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Marie Claude R.
Rating: 4 out of 5
following a purchase from 14/06/2025
Order terms respected
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Response from Bewak
Hello Mari-Claude, Thank you for your feedback! We do our best to meet our commitments at every stage. The Bewak Team
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Pascal A.
Rating: 4 out of 5
following a purchase from 03/07/2025
One week supply delay and a missing inflation nozzle for the kayak.
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Response from Bewak
Hello Pascal, Thank you for your feedback. We are sorry for the lack of responsiveness regarding the supply and the missing nozzle. Could you please send an email to [email protected] with a photo of the nozzle so that we can make a request to the supplier. The Bewak Team
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Alice F.
Rating: 2 out of 5
following a purchase from 21/06/2025
Lack of responsiveness for a product return!
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Response from Bewak
Hello Alice, We are sorry for this lack of responsiveness. Your feedback is well noted and we will strengthen our processing times for this type of request. Thank you for your feedback which helps us improve. The Bewak Team
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Cécile M.
Rating: 4 out of 5
following a purchase from 21/04/2025
I finally tested my Monterey air 5 inflatable tent. I am satisfied and I hope to have a great vacation this year and in the years to come. Many camping trips are on the horizon!
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Response from Bewak
Hello Cécile, Thank you for your experience feedback! We are happy that the tent suits you and we wish you very nice camping adventures with it. The Bewak Team
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Jerome T.
Rating: 2 out of 5
following a purchase from 28/06/2025
Fast delivery to a pickup point. Unfortunately, I cannot pick up my package (store closed). I contacted my seller site which has not reacted to this day. So very disappointed with the service
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Response from Bewak
Hello Jérôme, Following your email yesterday at 10:28 PM, Emmanuel contacted you today for the shipment of a new product. We did not have the information that the pickup point you selected was closed (certainly for summer holidays). Your package was returned to us yesterday afternoon, leaving us no time to contact you. Please feel free to contact us at 04.73.35.90.79 if you encounter a problem. Julia - Customer Service Manager
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Julie R.
Rating: 4 out of 5
following a purchase from 28/06/2025
Quick shipment. Order as expected
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Response from Bewak
Hello Julie, Thank you very much for your positive feedback! We are happy that everything went well with your order. See you soon on Bewak! The Bewak Team
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Eric E.
Rating: 3 out of 5
following a purchase from 08/06/2025
I ordered a tent on 08/06, it was finally delivered 19 days later. The delays are long compared to what was initially planned. A little email to indicate that there was a delay in delivery would have been appreciated...
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Response from Bewak
Hello Eric, Thank you for your feedback. We understand your frustration regarding the delay and the lack of notification: this is not the quality of service we aim for. We are working to improve communication during delays. We hope your tent brings you full satisfaction today. The Bewak Team
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Thierry C.
Rating: 3 out of 5
following a purchase from 05/06/2025
Very satisfied, responsive site, well-packaged parcel and serious billing, that works for me.
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Response from Bewak
Hello Thierry, Thank you for your positive feedback! We are glad that the overall experience suits you. If you have suggestions to go from 3 to 5 stars, your comments are welcome! The Bewak Team
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Sylvain Q.
Rating: 2 out of 5
following a purchase from 08/05/2025
Delivery took way too long. 1 month to receive my order.....
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Response from Bewak
Hello Sylvain, Thank you for your honesty. We are sorry that your self-inflating mattress took nearly a month to reach you, largely due to an unexpected delivery delay from our supplier. This setback does not reflect our usual service, and your feedback is valuable for improving our responsiveness. We apologize for this situation. We remain at your disposal and hope that your mattress fully meets its functions. See you soon on Bewak! The Bewak Team
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Pascal P.
Rating: 4 out of 5
following a purchase from 23/05/2025
Very good
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Response from Bewak
Hello Pascal, Thank you for your message! We are happy that everything suited you. See you soon on Bewak! The Bewak Team
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Romain U.
Rating: 1 out of 5
following a purchase from 11/05/2025
Despite a very satisfactory first experience, this last one was much less so. Delay too long and had to follow up several times before they discovered their internal order blocking error.
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Response from Bewak
Hello Romain, Thank you sincerely for your feedback. We are glad that your first experience was satisfactory, but we are sorry that this time there were setbacks. It does not reflect our usual commitment. Thank you for alerting us and allowing us to correct the situation. We hope to offer you a better experience in the future. The Bewak Team
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Olivier C.
Rating: 3 out of 5
following a purchase from 08/05/2025
The hammock is of good quality. However, I chose to pay for delivery to receive the package in 24 or 48 hours, as mentioned, but I only received it several days later. If I had chosen free delivery, I think I would have received it in the same timeframe; I feel like I was tricked by paying for delivery.
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Response from Bewak
Hello, Thank you for taking the time to share your opinion. We are sorry to learn that your delivery experience did not meet your expectations. The indicated delivery times are in business days. You placed your order on May 8, we shipped it on Friday the 9th, and it was delivered on Monday the 12th. We generally offer free shipping for delivery to a pickup point but not to home. We hope you will enjoy your hammock and remain open to your suggestions. Best regards, Julia - Customer Service Manager
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Sylvain H.
Rating: 4 out of 5
following a purchase from 02/05/2025
Thank you
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Response from Bewak
Hello Sylvain, Thank you very much for your feedback! We are thrilled to see that you appreciated your experience with us. Please feel free to share your impressions or suggestions, as every feedback counts for us! See you soon on Bewak! The Bewak Team
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Alain N.
Rating: 3 out of 5
following a purchase from 23/04/2025
A good selection but the information on some items is very incomplete and the translations are sometimes incorrect
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Response from Bewak
Hello Alain, Thank you for taking the time to share your opinion. We are happy to learn that you found a wide selection on our site. We take note of your comments on the product sheets and will pass them on to our team. Your feedback is valuable and helps us improve. Please feel free to contact us with any questions about a product! The Bewak Team
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Mailys C.
Rating: 4 out of 5
following a purchase from 28/04/2025
Fast shipping.
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Regis D.
Rating: 4 out of 5
following a purchase from 15/04/2025
Package shipped quickly and in accordance with the order
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Response from Bewak
Hello Régis, We are delighted to have satisfied you with the shipping time of your order and that the product meets your expectations. Your satisfaction is our priority! See you very soon on Bewak for your next outdoor adventures! The Bewak Team
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Thierry G.
Rating: 2 out of 5
following a purchase from 29/03/2025
Announced on the site that delivery is 24 to 48 hours, in reality 17 days, and I only received feedback after calling after 8 days without news.
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Response from Bewak
Hello Thierry, I am sorry for the inconvenience regarding the delivery of your order. I understand your frustration with the longer delay than you expected. To clarify, when a product is indicated as being restocked on our site, it means that it is not immediately available in stock. This was the case with the folding bucket. The announced delivery time of 24 to 48 hours applies from the moment the product is shipped from our warehouse. In your case, the shipping delay was due to the time needed for the product to be restocked. We strive to provide accurate information on product availability, shipping times, and delivery times. However, delays can occur, especially in the case of restocking. We thank you for your understanding and remain at your disposal for any further questions or assistance. I wish you a nice day. Best regards, Julia - Customer Service Manager
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Stephanie C.
Rating: 1 out of 5
following a purchase from 25/02/2025
I was unable to pick up my order and have never been refunded
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Response from Bewak
Hello Stéphanie, I am sincerely sorry to learn that you were unable to pick up your order at the relay point. The package must have been returned to us, I will go to the logistics service tomorrow morning to retrieve it and will contact you to keep you informed. Once your package is found or traced with the carrier, we will obviously proceed with the refund of your order. I apologize for this incident of which I was not aware. Thank you for your understanding. Best regards, Julia, Customer Service Manager
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Marc T.
Rating: 4 out of 5
following a purchase from 08/04/2025
Fast delivery
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Response from Bewak
Hello Marc, Thank you for your feedback! We are delighted that the delivery was fast. See you soon on Bewak! The Bewak Team
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Pascale M.
Rating: 4 out of 5
following a purchase from 23/03/2025
Very satisfied with the quality of the product and the delivery. How do you explain the difference in price of a few euros and the actual rate between the ad and the order?
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Response from Bewak
Hello Pascale, Thank you for your positive feedback on the quality of our products and our delivery. Can you please tell us at which stages you noticed the price difference? We will try to understand what happened. At your service, The Bewak Team
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Ghislain S.
Rating: 4 out of 5
following a purchase from 08/03/2025
The box was just in a bag, so it arrived half crushed... fortunately the item is flexible, that's why 4 stars, otherwise perfect, received quickly and at a good price.
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Response from Bewak
Hello Ghislain, Thank you for your detailed feedback. We are sorry for the condition of the package upon delivery and will take your comment into account to improve our packaging. Happy that your Vaude Karakorum bags suit you despite everything. See you soon on Bewak! The Bewak Team
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Patrick F.
Rating: 4 out of 5
following a purchase from 18/02/2025
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Response from Bewak
Hello Patrick, Thank you for your feedback! See you soon on Bewak! The Bewak Team
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Sarah G.
Rating: 2 out of 5
following a purchase from 28/01/2025
Bewak itself does a good job but they choose such a bad carrier (GLS) that it's better not to have anything delivered. They lost our package, then couldn't deliver it because a phone number was missing, then they didn't come and dropped the 15kg package at a relay point 2km away... walking there is heavy!
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Response from Bewak
Hello Sarah, We are sorry for this bad experience with the carrier. We understand your frustration and have forwarded your feedback to GLS to improve this point. Julia - Customer Service Manager
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Christine T.
Rating: 4 out of 5
following a purchase from 08/12/2024
The delivery was very fast and the product was as described
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Response from Bewak
Hello Christine, Thank you for your review! We are happy that your order satisfied you. See you soon! The Bewak Team
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Michael M.
Rating: 1 out of 5
following a purchase from 25/01/2025
Poor customer service
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Response from Bewak
Hello Michael, We are sorry to hear that your experience with our after-sales service was not satisfactory. As they informed you last week, a customer service file has been opened with the manufacturer so that we can find a solution to your problem. Julia - Customer Service Manager
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Alexandre R.
Rating: 1 out of 5
following a purchase from 20/11/2024
Material arrived damaged and returned. Contact with a particularly unfriendly staff member from this company.
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Response from Bewak
Hello Alexandre, I am sincerely sorry that the tent you received had a defect. As we indicated, we had no stock to exchange it for you and we recommended it. The 5-day restocking time did not suit you, so unfortunately we had no other solution to offer you than to return it for a refund, allowing you to find an available tent for your departure. I hope you found your happiness elsewhere and that your trip went well. Have a nice day. Julia - Customer Service Manager
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Jean Marie D.
Rating: 4 out of 5
following a purchase from 28/01/2025
Good product
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Response from Bewak
Hello Jean-Marie, Thank you for your review! We are happy that the product suits you. See you soon! The Bewak Team
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Alain A.
Rating: 4 out of 5
following a purchase from 03/02/2025
Delivery ok material ok
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Response from Bewak
Hello Alain, Thank you for your feedback! We are delighted that everything went well. See you soon for your next order! The Bewak Team
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Florence G.
Rating: 4 out of 5
following a purchase from 30/01/2025
Description of the material conforms to reality
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Response from Bewak
Hello Florence, We are delighted that the product perfectly meets your expectations! Thank you for your feedback and see you soon for a new outdoor adventure! The Bewak Team
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Nathalie M.
Rating: 3 out of 5
following a purchase from 22/01/2025
The order was handled quickly but there was a problem with the delivery that was postponed twice and then refused by the parcel pickup point which was on the list of available pickup points! No explanation for this refusal to take the package despite my request. I had to go pick up the very large package at another pickup point. I had to insist a bit with the bewak support to get a response about the status of my package. The package arrived in good condition but it was a bit complicated for me to receive it.
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Response from Bewak
Hello Nathalie, Thank you for taking the time to share your feedback. We are sincerely sorry for the delivery difficulties you encountered. My colleague who handled your case has reported this incident to the carrier. After investigation, your package could not be accepted by the pickup point you selected because it weighed more than 20 kg (maximum weight allowed in standard pickup points), it had to be delivered to an XL pickup point where packages can weigh up to 30 kg. We sincerely apologize for this problem beyond our control and wish you to have pleasant moments outdoors with your new camping tent. Julie - Customer Service Manager
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Michèle B.
Rating: 4 out of 5
following a purchase from 15/01/2025
Order took a bit long to be fulfilled
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Response from Bewak
Hello Michèle, Thank you very much for taking the time to share your review! Your comment is valuable to help us improve. Indeed, your order required a restock because we did not have all the quantities you desired and we forgot to inform you of the restocking delay. I sincerely apologize for that. See you soon! Julia - Customer Service Manager
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Fred B.
Rating: 4 out of 5
following a purchase from 19/01/2025
Nothing to report, great
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Response from Bewak
Hello Fred, A big thank you for your review! Have a nice day from all of us at La Team Bewak
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Zoe M.
Rating: 3 out of 5
following a purchase from 05/01/2025
I received my package quickly and it was as described, however I was not notified of its arrival which was supposed to be in a locker, I found out by tracking the package on the carrier's site. Additionally, the package being wrapped in a box that was too large, it did not fit in the locker compartments and was left outside, in front of a store, without the store staff being informed. It was a customer who found it outside and brought it to the store who informed me. Without that, the package could have been stolen…
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Response from Bewak
Hello Zoé, Thank you for your review. I am sorry to hear that you encountered issues with the delivery of your order to a locker. I have reported the information to the carrier. Please accept our apologies for this incident beyond our control. Have a great day. Julia - Customer Service Manager
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Thirry B.
Rating: 4 out of 5
following a purchase from 02/01/2025
I had to add links to the chains to make them the right size…
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Response from Bewak
Hello Thirry, Thank you for your feedback. The snow chains being adaptable to several tire sizes, links need to be added or removed. We hope they will meet your expectations perfectly. Have a nice day. The Bewak Team
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Christian V.
Rating: 4 out of 5
following a purchase from 08/12/2024
Very good site and very good products but a bit long delays (8 days from order to delivery).
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Daniel D.
Rating: 4 out of 5
following a purchase from 06/12/2024
Clear site, order tracking
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Pauline M.
Rating: 4 out of 5
following a purchase from 04/12/2024
fast shipping and receipt, interesting price
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Christian P.
Rating: 4 out of 5
following a purchase from 29/11/2024
Fast delivery and corresponds to the order
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Response from Bewak
Hello Christian, Thank you very much for your review! Have a great day from the whole team at La Team Bewak
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