Customer reviews of Bewak

Trust Attestation
9,6 /10
Overall rating: 9,6 out of 10
Based on 744 published reviews
5 655 88% 4 50 7% 3 17 2% 2 9 1% 1 13 2%

Summary of reviews

Bewak consistently delivers quick and reliable service, with many reviewers highlighting fast shipping, on-time delivery, and well-organized order processing that keeps customers informed and satisfied. The product experience is described as matching descriptions and expectations, often arriving in careful packaging and in good condition, with several notes praising the quality and suitability of items like tents and bike bags. Customer support is repeatedly commended for responsiveness, with several reviewers mentioning helpful phone and email assistance and proactive follow-up to ensure compatibility and satisfaction. The store is portrayed as offering competitive pricing, broad selection, and trustworthy service, earning repeat customers and strong recommendations.

Reviews 1, 2, 3 and 4 stars

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G
Gérard V.
Rating: 4 out of 5
following a purchase from 01/10/2024
Friendly company attentive to customers. Ordered product conforms. Only the delivery time was extended due to a supply delay from the manufacturer. Bewak pushed hard to be delivered anyway.
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Response from Bewak
Hello Gérard, Thank you very much for taking the time to share your review! We are delighted to know that we have met your expectations. We hope to continue to satisfy you and remain at your disposal for any questions. See you soon! La Team Bewak
O
Olivier R.
Rating: 4 out of 5
following a purchase from 24/11/2024
Snowshoes found on Bewak, order placed and received quickly, unfortunately a few small scratches on the tip of one of the snowshoes.
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Response from Bewak
Hello Olivier, Thank you for taking the time to share your review. I am sorry to learn that one of your snowshoes has some small scratches. This may have occurred during packaging or transport. If you wish, we can try to make a warranty request with TSL. For that, please send us photos to [email protected]. I remain at your disposal. Julia - Customer Relations Manager
E
Emmanuel S.
Rating: 3 out of 5
following a purchase from 22/10/2024
Not bad but a bit too mixed up
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Response from Bewak
Hello Emmanuel, Thank you very much for taking the time to share your review! Your comments are valuable to help us improve. We hope to continue to satisfy you and remain at your disposal for any questions. See you soon! La Team Bewak
C
Clement L.
Rating: 3 out of 5
following a purchase from 30/06/2024
The delivery time was significantly delayed. No communication with customer service, which we had to chase multiple times. Too bad!
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Response from Bewak
Hello, Thank you for your feedback and we sincerely apologize for the delay in restocking your coconut mat. We are truly sorry for this incident. Wishing you a pleasant day. Julia - Customer Relations Manager
A
Alain N.
Rating: 4 out of 5
following a purchase from 18/05/2024
No particular problem
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Response from Bewak
Hello Alain, Thank you for your feedback! Have a nice day from the entire team La Team Bewak
A
Agnès R.
Rating: 4 out of 5
following a purchase from 08/05/2024
Very good site but a bit expensive...
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Response from Bewak
Hello Agnès, Thank you very much for taking the time to share your feedback! We are delighted to know that you like our site. Regarding the prices, we always strive to offer quality products and services, and your comments are valuable to help us improve. We hope to continue to satisfy you and remain at your disposal for any questions. See you very soon! La Team Bewak
P
Paul J.
Rating: 1 out of 5
following a purchase from 07/08/2024
I ordered a product "in stock". After almost a month of waiting, I sent several emails to the concerned service to get news about my order, which was not sent. No response. Several weeks later, they sent me an email to say they had just received new stock, and that they would proceed to send my order soon. Let's just say that my shopping experience is probably the most mediocre possible. I would never recommend this site again.
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Response from Bewak
Hello Paul, We thank you for your feedback and we sincerely apologize for the inconvenience caused. The ankle boots you ordered were available on order with a shipping delay of 10 days. One of the 2 sizes was temporarily out of stock and the purchasing service was only informed at the end of August. We are sincerely sorry for this incident. Wishing you a pleasant day. Julia - Customer Relations Manager
D
Dominique L.
Rating: 4 out of 5
following a purchase from 07/06/2024
Easy order. Delivery within the announced timeframe.
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Response from Bewak
Hello Dominique, Thank you very much for your feedback! Have a nice day from the entire team La Team Bewak
B
Bernard B.
Rating: 4 out of 5
following a purchase from 31/07/2024
site quite clear and easy phone contact
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Response from Bewak
Hello Bernard, A big thank you for your review! Have a nice day from the whole La Team Bewak team
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