Bewak consistently delivers quick and reliable service, with many reviewers highlighting fast shipping, on-time delivery, and well-organized order processing that keeps customers informed and satisfied. The product experience is described as matching descriptions and expectations, often arriving in careful packaging and in good condition, with several notes praising the quality and suitability of items like tents and bike bags. Customer support is repeatedly commended for responsiveness, with several reviewers mentioning helpful phone and email assistance and proactive follow-up to ensure compatibility and satisfaction. The store is portrayed as offering competitive pricing, broad selection, and trustworthy service, earning repeat customers and strong recommendations.
Thank you for your feedback. We are delighted that the reception was fast and the price interesting. If something was not up to par despite everything, please do not hesitate to let us know.
See you soon on Bewak,
Julia - Customer Service Manager
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Gilles B.
Rating: 3 out of 5
following a purchase from 13/07/2026
It's a replacement pole offered by customer service. It seems rigid and I have doubts that it will fit the tent.
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Response from Bewak
Hello Gilles,
Thank you for your feedback. I understand your doubt about the pole fitting the tent. Please feel free to get back to us after trying it if needed, we will look into it with you to find the right solution.
See you soon on Bewak,
Julia - Customer Service Manager
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Laurent M.
Rating: 1 out of 5
following a purchase from 06/05/2026
Order placed and paid on 06/05/2026 and received on 09/06/2026... I think everything is said, with interlocutors that we disturb when we want to get news... for info 2 orders placed between April and May for around 1500 euros. Maybe not enough in the eyes of Bewak.
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Christian B.
Rating: 1 out of 5
following a purchase from 04/05/2026
Delivered in 48h... 1 month later, I still don't have my order. No other experience in the future.
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Christine B.
Rating: 1 out of 5
following a purchase from 08/04/2026
Delivery with a 3-week delay and I couldn't get the ordered size (finally out of stock)
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Valerie T.
Rating: 1 out of 5
following a purchase from 18/03/2026
Carrier GLS unable to be reached. No delivery.
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Guy M.
Rating: 3 out of 5
following a purchase from 30/01/2026
I am moderately satisfied. After extending the mattress, letting it inflate and then inflating it additionally with my mouth, I waited five days. One half of the mattress is fine and the other half has not absorbed several grooves in width. For comfort, we will try later.
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Dominique M.
Rating: 3 out of 5
following a purchase from 24/01/2026
The problem is not the Bewak purchase but the horrible GLS delivery in 5 days for 150km: parcel supposed to be dropped at a relay not chosen 1.5km from the other, Mondial Relay relay swears it doesn't have my parcel, even with the Mondial parcel code, which means 2 round trips. Bewak complaint without effect. 2 additional round trips to have to install a Mondial Relay app and obtain the withdrawal code never communicated. Total 5 days 6km on foot, 2 complaints and the bad mood of the relay. No thanks.
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Mario D.
Rating: 1 out of 5
following a purchase from 17/08/2025
BEWAK does not comply with GDPR regulations and spams without my permission.
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Christine D.
Rating: 1 out of 5
following a purchase from 01/12/2025
Order returned on December 8, 2025 (with acknowledgment of receipt by bewak) 3 reminders for refunds to customer service, no refund to date
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Armindo T.
Rating: 3 out of 5
following a purchase from 24/11/2025
Received the order late after calling at least 4 times and sending an email
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Pierre B.
Rating: 3 out of 5
following a purchase from 21/11/2025
Quality products, but at a higher price than the competition. Shipping costs a bit high. One should take advantage of a good promotion!
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Response from Bewak
Hello Pierre,
Thank you for taking the time to share your feelings. We do our best to offer durable and quality products while remaining competitive. Offers and promotions are regularly set up to take advantage of the best prices.
Don't hesitate to contact us if needed.
See you very soon on Bewak,
Julia – Customer Service Manager
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Antoine L.
Rating: 3 out of 5
following a purchase from 27/08/2024
Response times to questions are rather slow and I had to call 3 times in 3 weeks to get an answer. Always very polite and nice on the phone....
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Response from Bewak
Hello Antoine,
Thank you for your detailed feedback. We sincerely apologize for the response delay you encountered. Your comment is valuable and helps us improve our responsiveness, especially during busy periods.
We remain available if needed.
See you very soon on Bewak,
Julia – Customer Service Manager
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Ann B.
Rating: 3 out of 5
following a purchase from 24/08/2025
The product is of poor quality.
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Djamel M.
Rating: 3 out of 5
following a purchase from 16/08/2025
The delivery went well, even though the place where I picked up the product was not the one I indicated during the purchase. Regarding the trekking poles: they are very good but I have a small issue with one of the poles that does not lock on one of the sections. I need to put a piece of thin tape so it doesn't come off during my outings.
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Elyane E.
Rating: 1 out of 5
following a purchase from 08/08/2025
I just received the Gumotex pump WITHOUT GUMOTEX VALVE PUSH PUSH nozzle so I can't inflate my Gumotex twist kayak with it... while the product description specifies delivered with several nozzles: one could think that this nozzle is part of the delivery? I am disappointed....
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Lisa V.
Rating: 3 out of 5
following a purchase from 06/06/2025
The sleeping bag is good but I had to wait more than a month
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Eric E.
Rating: 3 out of 5
following a purchase from 08/06/2025
I ordered a tent on 08/06, it was finally delivered 19 days later. The delays are long compared to what was initially planned. A little email to indicate that there was a delay in delivery would have been appreciated...
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Response from Bewak
Hello Eric, Thank you for your feedback. We understand your frustration regarding the delay and the lack of notification: this is not the quality of service we aim for. We are working to improve communication during delays. We hope your tent brings you full satisfaction today. The Bewak Team
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Thierry C.
Rating: 3 out of 5
following a purchase from 05/06/2025
Very satisfied, responsive site, well-packaged parcel and serious billing, that works for me.
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Response from Bewak
Hello Thierry, Thank you for your positive feedback! We are glad that the overall experience suits you. If you have suggestions to go from 3 to 5 stars, your comments are welcome! The Bewak Team
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Romain U.
Rating: 1 out of 5
following a purchase from 11/05/2025
Despite a very satisfactory first experience, this last one was much less so. Delay too long and had to follow up several times before they discovered their internal order blocking error.
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Response from Bewak
Hello Romain, Thank you sincerely for your feedback. We are glad that your first experience was satisfactory, but we are sorry that this time there were setbacks. It does not reflect our usual commitment. Thank you for alerting us and allowing us to correct the situation. We hope to offer you a better experience in the future. The Bewak Team
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Olivier C.
Rating: 3 out of 5
following a purchase from 08/05/2025
The hammock is of good quality. However, I chose to pay for delivery to receive the package in 24 or 48 hours, as mentioned, but I only received it several days later. If I had chosen free delivery, I think I would have received it in the same timeframe; I feel like I was tricked by paying for delivery.
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Response from Bewak
Hello, Thank you for taking the time to share your opinion. We are sorry to learn that your delivery experience did not meet your expectations. The indicated delivery times are in business days. You placed your order on May 8, we shipped it on Friday the 9th, and it was delivered on Monday the 12th. We generally offer free shipping for delivery to a pickup point but not to home. We hope you will enjoy your hammock and remain open to your suggestions. Best regards, Julia - Customer Service Manager
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Alain N.
Rating: 3 out of 5
following a purchase from 23/04/2025
A good selection but the information on some items is very incomplete and the translations are sometimes incorrect
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Response from Bewak
Hello Alain, Thank you for taking the time to share your opinion. We are happy to learn that you found a wide selection on our site. We take note of your comments on the product sheets and will pass them on to our team. Your feedback is valuable and helps us improve. Please feel free to contact us with any questions about a product! The Bewak Team
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Stephanie C.
Rating: 1 out of 5
following a purchase from 25/02/2025
I was unable to pick up my order and have never been refunded
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Response from Bewak
Hello Stéphanie, I am sincerely sorry to learn that you were unable to pick up your order at the relay point. The package must have been returned to us, I will go to the logistics service tomorrow morning to retrieve it and will contact you to keep you informed. Once your package is found or traced with the carrier, we will obviously proceed with the refund of your order. I apologize for this incident of which I was not aware. Thank you for your understanding. Best regards, Julia, Customer Service Manager
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Michael M.
Rating: 1 out of 5
following a purchase from 25/01/2025
Poor customer service
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Response from Bewak
Hello Michael, We are sorry to hear that your experience with our after-sales service was not satisfactory. As they informed you last week, a customer service file has been opened with the manufacturer so that we can find a solution to your problem. Julia - Customer Service Manager
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Alexandre R.
Rating: 1 out of 5
following a purchase from 20/11/2024
Material arrived damaged and returned. Contact with a particularly unfriendly staff member from this company.
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Response from Bewak
Hello Alexandre, I am sincerely sorry that the tent you received had a defect. As we indicated, we had no stock to exchange it for you and we recommended it. The 5-day restocking time did not suit you, so unfortunately we had no other solution to offer you than to return it for a refund, allowing you to find an available tent for your departure. I hope you found your happiness elsewhere and that your trip went well. Have a nice day. Julia - Customer Service Manager
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Nathalie M.
Rating: 3 out of 5
following a purchase from 22/01/2025
The order was handled quickly but there was a problem with the delivery that was postponed twice and then refused by the parcel pickup point which was on the list of available pickup points! No explanation for this refusal to take the package despite my request. I had to go pick up the very large package at another pickup point. I had to insist a bit with the bewak support to get a response about the status of my package. The package arrived in good condition but it was a bit complicated for me to receive it.
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Response from Bewak
Hello Nathalie, Thank you for taking the time to share your feedback. We are sincerely sorry for the delivery difficulties you encountered. My colleague who handled your case has reported this incident to the carrier. After investigation, your package could not be accepted by the pickup point you selected because it weighed more than 20 kg (maximum weight allowed in standard pickup points), it had to be delivered to an XL pickup point where packages can weigh up to 30 kg. We sincerely apologize for this problem beyond our control and wish you to have pleasant moments outdoors with your new camping tent. Julie - Customer Service Manager
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Zoe M.
Rating: 3 out of 5
following a purchase from 05/01/2025
I received my package quickly and it was as described, however I was not notified of its arrival which was supposed to be in a locker, I found out by tracking the package on the carrier's site. Additionally, the package being wrapped in a box that was too large, it did not fit in the locker compartments and was left outside, in front of a store, without the store staff being informed. It was a customer who found it outside and brought it to the store who informed me. Without that, the package could have been stolen…
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Response from Bewak
Hello Zoé, Thank you for your review. I am sorry to hear that you encountered issues with the delivery of your order to a locker. I have reported the information to the carrier. Please accept our apologies for this incident beyond our control. Have a great day. Julia - Customer Service Manager
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Emmanuel S.
Rating: 3 out of 5
following a purchase from 22/10/2024
Not bad but a bit too mixed up
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Response from Bewak
Hello Emmanuel, Thank you very much for taking the time to share your review! Your comments are valuable to help us improve. We hope to continue to satisfy you and remain at your disposal for any questions. See you soon! La Team Bewak
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Clement L.
Rating: 3 out of 5
following a purchase from 30/06/2024
The delivery time was significantly delayed. No communication with customer service, which we had to chase multiple times. Too bad!
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Response from Bewak
Hello, Thank you for your feedback and we sincerely apologize for the delay in restocking your coconut mat. We are truly sorry for this incident. Wishing you a pleasant day. Julia - Customer Relations Manager
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Paul J.
Rating: 1 out of 5
following a purchase from 07/08/2024
I ordered a product "in stock". After almost a month of waiting, I sent several emails to the concerned service to get news about my order, which was not sent. No response. Several weeks later, they sent me an email to say they had just received new stock, and that they would proceed to send my order soon. Let's just say that my shopping experience is probably the most mediocre possible. I would never recommend this site again.
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Response from Bewak
Hello Paul, We thank you for your feedback and we sincerely apologize for the inconvenience caused. The ankle boots you ordered were available on order with a shipping delay of 10 days. One of the 2 sizes was temporarily out of stock and the purchasing service was only informed at the end of August. We are sincerely sorry for this incident. Wishing you a pleasant day. Julia - Customer Relations Manager
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