Bewak consistently delivers quick and reliable service, with many reviewers highlighting fast shipping, on-time delivery, and well-organized order processing that keeps customers informed and satisfied. The product experience is described as matching descriptions and expectations, often arriving in careful packaging and in good condition, with several notes praising the quality and suitability of items like tents and bike bags. Customer support is repeatedly commended for responsiveness, with several reviewers mentioning helpful phone and email assistance and proactive follow-up to ensure compatibility and satisfaction. The store is portrayed as offering competitive pricing, broad selection, and trustworthy service, earning repeat customers and strong recommendations.
Thank you for your feedback! We are glad that there were no issues to report.
See you very soon on Bewak !
The Bewak Team
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Marie José J.
Rating: 4 out of 5
following a purchase from 31/08/2026
Very fast delivery and item in perfect condition. Only remark: the box in which the item was was not strong enough.
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Response from Bewak
Hello Marie José,
Thank you for your feedback. I am happy that the delivery was fast and that the item arrived in perfect condition. I also note your remark about the box, it’s important for improving our packaging.
See you soon on Bewak,
Julia - Customer Service Manager
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Christian S.
Rating: 4 out of 5
following a purchase from 04/08/2026
Very satisfied with the communication and packaging. Unfortunately, the delivery was not scheduled, but simply left at the entrance.
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Response from Bewak
Hello Christian,
Thank you very much for your feedback. We are very pleased that you were satisfied with the communication and packaging. However, I am sorry that the delivery did not take place at a pickup point as announced.
Thank you for your understanding – see you soon at Bewak!
Julia – Customer Service Manager
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Patrick T.
Rating: 1 out of 5
following a purchase from 01/07/2026
Fast reception and interesting price
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Response from Bewak
Hello Patrick,
Thank you for your feedback. We are delighted that the reception was fast and the price interesting. If something was not up to par despite everything, please do not hesitate to let us know.
See you soon on Bewak,
Julia - Customer Service Manager
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Pierre-Yves C.
Rating: 4 out of 5
following a purchase from 22/07/2026
Satisfied with the order processing and delivery time. However, disappointed with the packaging: the cardboard box was too light, deformed and open at 2 corners. A Safety adhesive tape must have been added by the carrier. Too bad…
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Response from Bewak
Hello Pierre-Yves,
Thank you for your feedback. I am glad that the order and delivery time satisfied you, but I am sorry for the condition of the package upon arrival. It’s never pleasant to receive a damaged box, even if the product is intact. We take note of your comment.
See you soon on Bewak,
Julia - Customer Service Manager
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Alain R.
Rating: 4 out of 5
following a purchase from 30/06/2026
Company that sells beautiful hiking items.
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Response from Bewak
Hello Alain,
Thank you for your review! Glad that you like our hiking items.
See you very soon on Bewak!
The Bewak Team
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Delphine L.
Rating: 4 out of 5
following a purchase from 20/05/2026
Hello Delphine,
Thank you for taking the time to revisit your experience. I am delighted that our exchanges ultimately allowed you to find satisfaction, even if it took several emails. Your patience has been precious, and your feedback helps us improve.
Looking forward to seeing you soon on Bewak.
Julia - Customer Service Manager
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Response from Bewak
Hello Delphine,
Thank you for taking the time to reflect on your experience. I am delighted that our exchanges ultimately allowed us to bring you satisfaction, even though it took several emails. Your patience has been valuable and your feedback helps us to improve.
Looking forward to seeing you soon on Bewak
Julia - Customer Service Manager
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Dominique B.
Rating: 4 out of 5
following a purchase from 27/06/2026
Hello Dominique,
Thank you for your feedback. I am sorry that the attachment system of your bags does not fully satisfy you. Do not hesitate to calmly test the installation this week; if the problem persists, our customer service will be available to assist you and find the most suitable solution.
I hope your next outings can go smoothly!
Julia - Customer Service Manager
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Response from Bewak
After several exchanges by email, I finally obtained satisfaction
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Laurent M.
Rating: 1 out of 5
following a purchase from 06/05/2026
Order placed and paid on 06/05/2026 and received on 09/06/2026... I think everything is said, with interlocutors that we disturb when we want to get news... for info 2 orders placed between April and May for around 1500 euros. Maybe not enough in the eyes of Bewak.
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Christian B.
Rating: 1 out of 5
following a purchase from 04/05/2026
Delivered in 48h... 1 month later, I still don't have my order. No other experience in the future.
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Alain B.
Rating: 4 out of 5
following a purchase from 20/05/2026
Very good product but unlike the 85 L model (with wheels) which is stiffened, the 140 liters (with wheels) is not and you need to be at least 1.80 m tall to avoid it dragging on the ground when held by the handle.
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Christine B.
Rating: 1 out of 5
following a purchase from 08/04/2026
Delivery with a 3-week delay and I couldn't get the ordered size (finally out of stock)
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Jean Pierre N.
Rating: 4 out of 5
following a purchase from 29/04/2026
I regret that the relay is 20 km from my home
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Response from Bewak
Hello Jean Pierre,
Thank you for your feedback. We are sorry that the proposed pickup point is located 20 km from your home. The available pickup points depend on the carrier network at the time of the order, but we understand that this can be inconvenient.
Thank you nonetheless for your trust, and see you soon on Bewak
Julia - Customer Service Manager
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Diane M.
Rating: 4 out of 5
following a purchase from 28/04/2026
Very happy with my purchase
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Response from Bewak
Hello Diane,
Thank you very much for your feedback! We are delighted that you are very happy with your purchase.
See you very soon on Bewak!
The Bewak Team
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Valerie T.
Rating: 1 out of 5
following a purchase from 18/03/2026
Carrier GLS unable to be reached. No delivery.
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Jean-Noel D.
Rating: 4 out of 5
following a purchase from 11/02/2026
Very fast shipping. Thank you.
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Pierre-Jean B.
Rating: 4 out of 5
following a purchase from 29/01/2026
Most interesting price on the net, fast shipping but delivery made to a different parcel relay than the one chosen.
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Fabien D.
Rating: 4 out of 5
following a purchase from 18/01/2026
Serious company, sends an email to know where the parcel is, sent the same day. Well-packaged and protected parcel, several orders on the site.
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Mario D.
Rating: 1 out of 5
following a purchase from 17/08/2025
BEWAK does not comply with GDPR regulations and spams without my permission.
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Christine D.
Rating: 1 out of 5
following a purchase from 01/12/2025
Order returned on December 8, 2025 (with acknowledgment of receipt by bewak) 3 reminders for refunds to customer service, no refund to date
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Nadine R.
Rating: 4 out of 5
following a purchase from 31/12/2025
Poncho/duvet thermo, a practical and quality product. The full price would have been too high but on sale it was correct. Delivery time ok.
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Christophe B.
Rating: 4 out of 5
following a purchase from 01/11/2025
DELIVERY A BIT LONG
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Response from Bewak
Hello Christophe,
Thank you for your feedback! We take your comment about the slightly long delivery into account. We continue to work to optimize each shipment.
See you very soon on Bewak!
The Bewak Team
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Pierre-Emmanuel M.
Rating: 4 out of 5
following a purchase from 29/10/2025
Quality products, attractive price, fast shipping in very protective packaging, excellent communication: a very good recommended site! Only downsides: shipping fees for Mondial Relay when it was initially stated free shipping and I had to ask for the tracking link...
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Response from Bewak
Hello Pierre-Emmanuel,
Thank you for your detailed feedback. We are delighted that you are satisfied with our products and their quality.
Regarding shipping costs, they are indeed free from 150€ with GLS only, but there is an additional cost for Corsica which was calculated after registering your address. There is no additional cost with Mondial Relay for Corsica. We take note of your comment to try to improve the display for deliveries to Corsica or mountainous areas.
See you soon on Bewak!
Julia - Customer Service Manager
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Catherine P.
Rating: 4 out of 5
following a purchase from 03/10/2025
Professional and impeccable phone support. However, you should review your agreements with the GLS delivery person: he did not drop off my package at the relay point I requested on Friday (close to my home) but at a relay point 10 km away on Monday. That was not my choice.
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Response from Bewak
Hello Catherine,
Thank you for your feedback and your trust.
We are delighted that you appreciated the quality of our phone support. However, we completely understand your disappointment regarding the GLS delivery and are truly sorry about it. We have forwarded your comment to our partner to avoid this type of inconvenience in the future.
Thank you again for your patience and understanding.
See you soon on Bewak
Julia – Customer Service Manager
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Odile H.
Rating: 4 out of 5
following a purchase from 22/08/2025
Efficient and reliable site. I easily found what I wanted at an interesting price.
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Elyane E.
Rating: 1 out of 5
following a purchase from 08/08/2025
I just received the Gumotex pump WITHOUT GUMOTEX VALVE PUSH PUSH nozzle so I can't inflate my Gumotex twist kayak with it... while the product description specifies delivered with several nozzles: one could think that this nozzle is part of the delivery? I am disappointed....
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Raphaël L.
Rating: 4 out of 5
following a purchase from 27/07/2025
Very satisfied with the Be-Wak site, the order and the products purchased. However, the experience with GLS (the delivery person) is very bad: very little information received compared to other delivery services regarding, in particular, package tracking, non-respect of delivery deadlines (scheduled for August 5 or 6 but finally arrived on August 7/8), there are no announced delivery times (it's
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Fodil F.
Rating: 4 out of 5
following a purchase from 27/07/2025
Fast shipping well packaged but the choice of the delivery company GLS ruins everything, a disaster in every way, one star less for that. I think we should not work with these mediocre ones.
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Céline C.
Rating: 4 out of 5
following a purchase from 23/07/2025
It's a shame that return shipping costs are at our expense!
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Response from Bewak
Hello Céline, Thank you for your feedback! We completely understand that return shipping costs can represent an additional expense and that this can be frustrating. Your comment is valuable and helps us consider ways to improve our service to make it even more pleasant. We thank you for your understanding and hope to have the pleasure of seeing you again soon on be-wak.fr! The Bewak Team
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Marie Claude R.
Rating: 4 out of 5
following a purchase from 14/06/2025
Order terms respected
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Response from Bewak
Hello Mari-Claude, Thank you for your feedback! We do our best to meet our commitments at every stage. The Bewak Team
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Pascal A.
Rating: 4 out of 5
following a purchase from 03/07/2025
One week supply delay and a missing inflation nozzle for the kayak.
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Response from Bewak
Hello Pascal, Thank you for your feedback. We are sorry for the lack of responsiveness regarding the supply and the missing nozzle. Could you please send an email to [email protected] with a photo of the nozzle so that we can make a request to the supplier. The Bewak Team
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Cécile M.
Rating: 4 out of 5
following a purchase from 21/04/2025
I finally tested my Monterey air 5 inflatable tent. I am satisfied and I hope to have a great vacation this year and in the years to come. Many camping trips are on the horizon!
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Response from Bewak
Hello Cécile, Thank you for your experience feedback! We are happy that the tent suits you and we wish you very nice camping adventures with it. The Bewak Team
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Julie R.
Rating: 4 out of 5
following a purchase from 28/06/2025
Quick shipment. Order as expected
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Response from Bewak
Hello Julie, Thank you very much for your positive feedback! We are happy that everything went well with your order. See you soon on Bewak! The Bewak Team
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Pascal P.
Rating: 4 out of 5
following a purchase from 23/05/2025
Very good
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Response from Bewak
Hello Pascal, Thank you for your message! We are happy that everything suited you. See you soon on Bewak! The Bewak Team
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Romain U.
Rating: 1 out of 5
following a purchase from 11/05/2025
Despite a very satisfactory first experience, this last one was much less so. Delay too long and had to follow up several times before they discovered their internal order blocking error.
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Response from Bewak
Hello Romain, Thank you sincerely for your feedback. We are glad that your first experience was satisfactory, but we are sorry that this time there were setbacks. It does not reflect our usual commitment. Thank you for alerting us and allowing us to correct the situation. We hope to offer you a better experience in the future. The Bewak Team
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Sylvain H.
Rating: 4 out of 5
following a purchase from 02/05/2025
Thank you
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Response from Bewak
Hello Sylvain, Thank you very much for your feedback! We are thrilled to see that you appreciated your experience with us. Please feel free to share your impressions or suggestions, as every feedback counts for us! See you soon on Bewak! The Bewak Team
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Mailys C.
Rating: 4 out of 5
following a purchase from 28/04/2025
Fast shipping.
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Regis D.
Rating: 4 out of 5
following a purchase from 15/04/2025
Package shipped quickly and in accordance with the order
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Response from Bewak
Hello Régis, We are delighted to have satisfied you with the shipping time of your order and that the product meets your expectations. Your satisfaction is our priority! See you very soon on Bewak for your next outdoor adventures! The Bewak Team
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Stephanie C.
Rating: 1 out of 5
following a purchase from 25/02/2025
I was unable to pick up my order and have never been refunded
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Response from Bewak
Hello Stéphanie, I am sincerely sorry to learn that you were unable to pick up your order at the relay point. The package must have been returned to us, I will go to the logistics service tomorrow morning to retrieve it and will contact you to keep you informed. Once your package is found or traced with the carrier, we will obviously proceed with the refund of your order. I apologize for this incident of which I was not aware. Thank you for your understanding. Best regards, Julia, Customer Service Manager
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Marc T.
Rating: 4 out of 5
following a purchase from 08/04/2025
Fast delivery
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Response from Bewak
Hello Marc, Thank you for your feedback! We are delighted that the delivery was fast. See you soon on Bewak! The Bewak Team
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