Bewak consistently delivers quick and reliable service, with many reviewers highlighting fast shipping, on-time delivery, and well-organized order processing that keeps customers informed and satisfied. The product experience is described as matching descriptions and expectations, often arriving in careful packaging and in good condition, with several notes praising the quality and suitability of items like tents and bike bags. Customer support is repeatedly commended for responsiveness, with several reviewers mentioning helpful phone and email assistance and proactive follow-up to ensure compatibility and satisfaction. The store is portrayed as offering competitive pricing, broad selection, and trustworthy service, earning repeat customers and strong recommendations.
Thank you for your feedback! We are glad that there were no issues to report.
See you very soon on Bewak !
The Bewak Team
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Marie José J.
Rating: 4 out of 5
following a purchase from 31/08/2026
Very fast delivery and item in perfect condition. Only remark: the box in which the item was was not strong enough.
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Response from Bewak
Hello Marie José,
Thank you for your feedback. I am happy that the delivery was fast and that the item arrived in perfect condition. I also note your remark about the box, it’s important for improving our packaging.
See you soon on Bewak,
Julia - Customer Service Manager
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Christian S.
Rating: 4 out of 5
following a purchase from 04/08/2026
Very satisfied with the communication and packaging. Unfortunately, the delivery was not scheduled, but simply left at the entrance.
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Response from Bewak
Hello Christian,
Thank you very much for your feedback. We are very pleased that you were satisfied with the communication and packaging. However, I am sorry that the delivery did not take place at a pickup point as announced.
Thank you for your understanding – see you soon at Bewak!
Julia – Customer Service Manager
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Pierre-Yves C.
Rating: 4 out of 5
following a purchase from 22/07/2026
Satisfied with the order processing and delivery time. However, disappointed with the packaging: the cardboard box was too light, deformed and open at 2 corners. A Safety adhesive tape must have been added by the carrier. Too bad…
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Response from Bewak
Hello Pierre-Yves,
Thank you for your feedback. I am glad that the order and delivery time satisfied you, but I am sorry for the condition of the package upon arrival. It’s never pleasant to receive a damaged box, even if the product is intact. We take note of your comment.
See you soon on Bewak,
Julia - Customer Service Manager
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Alain R.
Rating: 4 out of 5
following a purchase from 30/06/2026
Company that sells beautiful hiking items.
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Response from Bewak
Hello Alain,
Thank you for your review! Glad that you like our hiking items.
See you very soon on Bewak!
The Bewak Team
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Delphine L.
Rating: 4 out of 5
following a purchase from 20/05/2026
Hello Delphine,
Thank you for taking the time to revisit your experience. I am delighted that our exchanges ultimately allowed you to find satisfaction, even if it took several emails. Your patience has been precious, and your feedback helps us improve.
Looking forward to seeing you soon on Bewak.
Julia - Customer Service Manager
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Response from Bewak
Hello Delphine,
Thank you for taking the time to reflect on your experience. I am delighted that our exchanges ultimately allowed us to bring you satisfaction, even though it took several emails. Your patience has been valuable and your feedback helps us to improve.
Looking forward to seeing you soon on Bewak
Julia - Customer Service Manager
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Dominique B.
Rating: 4 out of 5
following a purchase from 27/06/2026
Hello Dominique,
Thank you for your feedback. I am sorry that the attachment system of your bags does not fully satisfy you. Do not hesitate to calmly test the installation this week; if the problem persists, our customer service will be available to assist you and find the most suitable solution.
I hope your next outings can go smoothly!
Julia - Customer Service Manager
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Response from Bewak
After several exchanges by email, I finally obtained satisfaction
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Frederic L.
Rating: 2 out of 5
following a purchase from 05/05/2026
deadline much too long (20 days) even though there are 3 public holidays in the month, but well package delivered and well packed. Item conforms to the description and is of good quality despite a few missing screws and an approximate manual. Otherwise, very nice serving table.
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Alain B.
Rating: 4 out of 5
following a purchase from 20/05/2026
Very good product but unlike the 85 L model (with wheels) which is stiffened, the 140 liters (with wheels) is not and you need to be at least 1.80 m tall to avoid it dragging on the ground when held by the handle.
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Jean Pierre N.
Rating: 4 out of 5
following a purchase from 29/04/2026
I regret that the relay is 20 km from my home
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Response from Bewak
Hello Jean Pierre,
Thank you for your feedback. We are sorry that the proposed pickup point is located 20 km from your home. The available pickup points depend on the carrier network at the time of the order, but we understand that this can be inconvenient.
Thank you nonetheless for your trust, and see you soon on Bewak
Julia - Customer Service Manager
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Diane M.
Rating: 4 out of 5
following a purchase from 28/04/2026
Very happy with my purchase
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Response from Bewak
Hello Diane,
Thank you very much for your feedback! We are delighted that you are very happy with your purchase.
See you very soon on Bewak!
The Bewak Team
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Christophe B.
Rating: 2 out of 5
following a purchase from 23/03/2026
Hello, I am moderately satisfied with my purchase. I had to change the color because the requested color was out of stock. I was the one who contacted by phone and had to be forced to take the color in stock because my travel date was approaching. I would have appreciated a commercial gesture for this inconvenience. Best regards.
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Jean-Noel D.
Rating: 4 out of 5
following a purchase from 11/02/2026
Very fast shipping. Thank you.
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Pierre-Jean B.
Rating: 4 out of 5
following a purchase from 29/01/2026
Most interesting price on the net, fast shipping but delivery made to a different parcel relay than the one chosen.
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Fabien D.
Rating: 4 out of 5
following a purchase from 18/01/2026
Serious company, sends an email to know where the parcel is, sent the same day. Well-packaged and protected parcel, several orders on the site.
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Valérie D.
Rating: 2 out of 5
following a purchase from 09/01/2026
First order with Bewaak. Delivery quite long, and little communication. Too bad because they had interesting products
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Nadine R.
Rating: 4 out of 5
following a purchase from 31/12/2025
Poncho/duvet thermo, a practical and quality product. The full price would have been too high but on sale it was correct. Delivery time ok.
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Christophe B.
Rating: 4 out of 5
following a purchase from 01/11/2025
DELIVERY A BIT LONG
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Response from Bewak
Hello Christophe,
Thank you for your feedback! We take your comment about the slightly long delivery into account. We continue to work to optimize each shipment.
See you very soon on Bewak!
The Bewak Team
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Pierre-Emmanuel M.
Rating: 4 out of 5
following a purchase from 29/10/2025
Quality products, attractive price, fast shipping in very protective packaging, excellent communication: a very good recommended site! Only downsides: shipping fees for Mondial Relay when it was initially stated free shipping and I had to ask for the tracking link...
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Response from Bewak
Hello Pierre-Emmanuel,
Thank you for your detailed feedback. We are delighted that you are satisfied with our products and their quality.
Regarding shipping costs, they are indeed free from 150€ with GLS only, but there is an additional cost for Corsica which was calculated after registering your address. There is no additional cost with Mondial Relay for Corsica. We take note of your comment to try to improve the display for deliveries to Corsica or mountainous areas.
See you soon on Bewak!
Julia - Customer Service Manager
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Catherine P.
Rating: 4 out of 5
following a purchase from 03/10/2025
Professional and impeccable phone support. However, you should review your agreements with the GLS delivery person: he did not drop off my package at the relay point I requested on Friday (close to my home) but at a relay point 10 km away on Monday. That was not my choice.
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Response from Bewak
Hello Catherine,
Thank you for your feedback and your trust.
We are delighted that you appreciated the quality of our phone support. However, we completely understand your disappointment regarding the GLS delivery and are truly sorry about it. We have forwarded your comment to our partner to avoid this type of inconvenience in the future.
Thank you again for your patience and understanding.
See you soon on Bewak
Julia – Customer Service Manager
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Marc P.
Rating: 2 out of 5
following a purchase from 17/09/2025
The received bike bags were not the ordered color.
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Response from Bewak
Hello Marc,
Thank you for your feedback. We are sorry for this mistake.
Feel free to get back to us following our proposal from September 29 to let us know what you would like to do.
See you very soon,
Julia – Customer Service Manager
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Odile H.
Rating: 4 out of 5
following a purchase from 22/08/2025
Efficient and reliable site. I easily found what I wanted at an interesting price.
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Raphaël L.
Rating: 4 out of 5
following a purchase from 27/07/2025
Very satisfied with the Be-Wak site, the order and the products purchased. However, the experience with GLS (the delivery person) is very bad: very little information received compared to other delivery services regarding, in particular, package tracking, non-respect of delivery deadlines (scheduled for August 5 or 6 but finally arrived on August 7/8), there are no announced delivery times (it's
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Fodil F.
Rating: 4 out of 5
following a purchase from 27/07/2025
Fast shipping well packaged but the choice of the delivery company GLS ruins everything, a disaster in every way, one star less for that. I think we should not work with these mediocre ones.
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Céline C.
Rating: 4 out of 5
following a purchase from 23/07/2025
It's a shame that return shipping costs are at our expense!
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Response from Bewak
Hello Céline, Thank you for your feedback! We completely understand that return shipping costs can represent an additional expense and that this can be frustrating. Your comment is valuable and helps us consider ways to improve our service to make it even more pleasant. We thank you for your understanding and hope to have the pleasure of seeing you again soon on be-wak.fr! The Bewak Team
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Marie Claude R.
Rating: 4 out of 5
following a purchase from 14/06/2025
Order terms respected
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Response from Bewak
Hello Mari-Claude, Thank you for your feedback! We do our best to meet our commitments at every stage. The Bewak Team
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Pascal A.
Rating: 4 out of 5
following a purchase from 03/07/2025
One week supply delay and a missing inflation nozzle for the kayak.
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Response from Bewak
Hello Pascal, Thank you for your feedback. We are sorry for the lack of responsiveness regarding the supply and the missing nozzle. Could you please send an email to [email protected] with a photo of the nozzle so that we can make a request to the supplier. The Bewak Team
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Alice F.
Rating: 2 out of 5
following a purchase from 21/06/2025
Lack of responsiveness for a product return!
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Response from Bewak
Hello Alice, We are sorry for this lack of responsiveness. Your feedback is well noted and we will strengthen our processing times for this type of request. Thank you for your feedback which helps us improve. The Bewak Team
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Cécile M.
Rating: 4 out of 5
following a purchase from 21/04/2025
I finally tested my Monterey air 5 inflatable tent. I am satisfied and I hope to have a great vacation this year and in the years to come. Many camping trips are on the horizon!
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Response from Bewak
Hello Cécile, Thank you for your experience feedback! We are happy that the tent suits you and we wish you very nice camping adventures with it. The Bewak Team
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Jerome T.
Rating: 2 out of 5
following a purchase from 28/06/2025
Fast delivery to a pickup point. Unfortunately, I cannot pick up my package (store closed). I contacted my seller site which has not reacted to this day. So very disappointed with the service
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Response from Bewak
Hello Jérôme, Following your email yesterday at 10:28 PM, Emmanuel contacted you today for the shipment of a new product. We did not have the information that the pickup point you selected was closed (certainly for summer holidays). Your package was returned to us yesterday afternoon, leaving us no time to contact you. Please feel free to contact us at 04.73.35.90.79 if you encounter a problem. Julia - Customer Service Manager
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Julie R.
Rating: 4 out of 5
following a purchase from 28/06/2025
Quick shipment. Order as expected
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Response from Bewak
Hello Julie, Thank you very much for your positive feedback! We are happy that everything went well with your order. See you soon on Bewak! The Bewak Team
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Sylvain Q.
Rating: 2 out of 5
following a purchase from 08/05/2025
Delivery took way too long. 1 month to receive my order.....
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Response from Bewak
Hello Sylvain, Thank you for your honesty. We are sorry that your self-inflating mattress took nearly a month to reach you, largely due to an unexpected delivery delay from our supplier. This setback does not reflect our usual service, and your feedback is valuable for improving our responsiveness. We apologize for this situation. We remain at your disposal and hope that your mattress fully meets its functions. See you soon on Bewak! The Bewak Team
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Pascal P.
Rating: 4 out of 5
following a purchase from 23/05/2025
Very good
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Response from Bewak
Hello Pascal, Thank you for your message! We are happy that everything suited you. See you soon on Bewak! The Bewak Team
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Sylvain H.
Rating: 4 out of 5
following a purchase from 02/05/2025
Thank you
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Response from Bewak
Hello Sylvain, Thank you very much for your feedback! We are thrilled to see that you appreciated your experience with us. Please feel free to share your impressions or suggestions, as every feedback counts for us! See you soon on Bewak! The Bewak Team
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Mailys C.
Rating: 4 out of 5
following a purchase from 28/04/2025
Fast shipping.
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Regis D.
Rating: 4 out of 5
following a purchase from 15/04/2025
Package shipped quickly and in accordance with the order
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Response from Bewak
Hello Régis, We are delighted to have satisfied you with the shipping time of your order and that the product meets your expectations. Your satisfaction is our priority! See you very soon on Bewak for your next outdoor adventures! The Bewak Team
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Thierry G.
Rating: 2 out of 5
following a purchase from 29/03/2025
Announced on the site that delivery is 24 to 48 hours, in reality 17 days, and I only received feedback after calling after 8 days without news.
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Response from Bewak
Hello Thierry, I am sorry for the inconvenience regarding the delivery of your order. I understand your frustration with the longer delay than you expected. To clarify, when a product is indicated as being restocked on our site, it means that it is not immediately available in stock. This was the case with the folding bucket. The announced delivery time of 24 to 48 hours applies from the moment the product is shipped from our warehouse. In your case, the shipping delay was due to the time needed for the product to be restocked. We strive to provide accurate information on product availability, shipping times, and delivery times. However, delays can occur, especially in the case of restocking. We thank you for your understanding and remain at your disposal for any further questions or assistance. I wish you a nice day. Best regards, Julia - Customer Service Manager
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Marc T.
Rating: 4 out of 5
following a purchase from 08/04/2025
Fast delivery
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Response from Bewak
Hello Marc, Thank you for your feedback! We are delighted that the delivery was fast. See you soon on Bewak! The Bewak Team
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Pascale M.
Rating: 4 out of 5
following a purchase from 23/03/2025
Very satisfied with the quality of the product and the delivery. How do you explain the difference in price of a few euros and the actual rate between the ad and the order?
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Response from Bewak
Hello Pascale, Thank you for your positive feedback on the quality of our products and our delivery. Can you please tell us at which stages you noticed the price difference? We will try to understand what happened. At your service, The Bewak Team
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Ghislain S.
Rating: 4 out of 5
following a purchase from 08/03/2025
The box was just in a bag, so it arrived half crushed... fortunately the item is flexible, that's why 4 stars, otherwise perfect, received quickly and at a good price.
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Response from Bewak
Hello Ghislain, Thank you for your detailed feedback. We are sorry for the condition of the package upon delivery and will take your comment into account to improve our packaging. Happy that your Vaude Karakorum bags suit you despite everything. See you soon on Bewak! The Bewak Team
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