Bewak consistently delivers quick and reliable service, with many reviewers highlighting fast shipping, on-time delivery, and well-organized order processing that keeps customers informed and satisfied. The product experience is described as matching descriptions and expectations, often arriving in careful packaging and in good condition, with several notes praising the quality and suitability of items like tents and bike bags. Customer support is repeatedly commended for responsiveness, with several reviewers mentioning helpful phone and email assistance and proactive follow-up to ensure compatibility and satisfaction. The store is portrayed as offering competitive pricing, broad selection, and trustworthy service, earning repeat customers and strong recommendations.
Thank you for your feedback! We are glad that there were no issues to report.
See you very soon on Bewak !
The Bewak Team
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Marie José J.
Rating: 4 out of 5
following a purchase from 31/08/2026
Very fast delivery and item in perfect condition. Only remark: the box in which the item was was not strong enough.
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Response from Bewak
Hello Marie José,
Thank you for your feedback. I am happy that the delivery was fast and that the item arrived in perfect condition. I also note your remark about the box, it’s important for improving our packaging.
See you soon on Bewak,
Julia - Customer Service Manager
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Christian S.
Rating: 4 out of 5
following a purchase from 04/08/2026
Very satisfied with the communication and packaging. Unfortunately, the delivery was not scheduled, but simply left at the entrance.
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Response from Bewak
Hello Christian,
Thank you very much for your feedback. We are very pleased that you were satisfied with the communication and packaging. However, I am sorry that the delivery did not take place at a pickup point as announced.
Thank you for your understanding – see you soon at Bewak!
Julia – Customer Service Manager
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Pierre-Yves C.
Rating: 4 out of 5
following a purchase from 22/07/2026
Satisfied with the order processing and delivery time. However, disappointed with the packaging: the cardboard box was too light, deformed and open at 2 corners. A Safety adhesive tape must have been added by the carrier. Too bad…
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Response from Bewak
Hello Pierre-Yves,
Thank you for your feedback. I am glad that the order and delivery time satisfied you, but I am sorry for the condition of the package upon arrival. It’s never pleasant to receive a damaged box, even if the product is intact. We take note of your comment.
See you soon on Bewak,
Julia - Customer Service Manager
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Gilles B.
Rating: 3 out of 5
following a purchase from 13/07/2026
It's a replacement pole offered by customer service. It seems rigid and I have doubts that it will fit the tent.
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Response from Bewak
Hello Gilles,
Thank you for your feedback. I understand your doubt about the pole fitting the tent. Please feel free to get back to us after trying it if needed, we will look into it with you to find the right solution.
See you soon on Bewak,
Julia - Customer Service Manager
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Alain R.
Rating: 4 out of 5
following a purchase from 30/06/2026
Company that sells beautiful hiking items.
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Response from Bewak
Hello Alain,
Thank you for your review! Glad that you like our hiking items.
See you very soon on Bewak!
The Bewak Team
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Delphine L.
Rating: 4 out of 5
following a purchase from 20/05/2026
Hello Delphine,
Thank you for taking the time to revisit your experience. I am delighted that our exchanges ultimately allowed you to find satisfaction, even if it took several emails. Your patience has been precious, and your feedback helps us improve.
Looking forward to seeing you soon on Bewak.
Julia - Customer Service Manager
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Response from Bewak
Hello Delphine,
Thank you for taking the time to reflect on your experience. I am delighted that our exchanges ultimately allowed us to bring you satisfaction, even though it took several emails. Your patience has been valuable and your feedback helps us to improve.
Looking forward to seeing you soon on Bewak
Julia - Customer Service Manager
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Dominique B.
Rating: 4 out of 5
following a purchase from 27/06/2026
Hello Dominique,
Thank you for your feedback. I am sorry that the attachment system of your bags does not fully satisfy you. Do not hesitate to calmly test the installation this week; if the problem persists, our customer service will be available to assist you and find the most suitable solution.
I hope your next outings can go smoothly!
Julia - Customer Service Manager
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Response from Bewak
After several exchanges by email, I finally obtained satisfaction
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Alain B.
Rating: 4 out of 5
following a purchase from 20/05/2026
Very good product but unlike the 85 L model (with wheels) which is stiffened, the 140 liters (with wheels) is not and you need to be at least 1.80 m tall to avoid it dragging on the ground when held by the handle.
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Jean Pierre N.
Rating: 4 out of 5
following a purchase from 29/04/2026
I regret that the relay is 20 km from my home
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Response from Bewak
Hello Jean Pierre,
Thank you for your feedback. We are sorry that the proposed pickup point is located 20 km from your home. The available pickup points depend on the carrier network at the time of the order, but we understand that this can be inconvenient.
Thank you nonetheless for your trust, and see you soon on Bewak
Julia - Customer Service Manager
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Diane M.
Rating: 4 out of 5
following a purchase from 28/04/2026
Very happy with my purchase
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Response from Bewak
Hello Diane,
Thank you very much for your feedback! We are delighted that you are very happy with your purchase.
See you very soon on Bewak!
The Bewak Team
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Jean-Noel D.
Rating: 4 out of 5
following a purchase from 11/02/2026
Very fast shipping. Thank you.
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Guy M.
Rating: 3 out of 5
following a purchase from 30/01/2026
I am moderately satisfied. After extending the mattress, letting it inflate and then inflating it additionally with my mouth, I waited five days. One half of the mattress is fine and the other half has not absorbed several grooves in width. For comfort, we will try later.
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Pierre-Jean B.
Rating: 4 out of 5
following a purchase from 29/01/2026
Most interesting price on the net, fast shipping but delivery made to a different parcel relay than the one chosen.
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Fabien D.
Rating: 4 out of 5
following a purchase from 18/01/2026
Serious company, sends an email to know where the parcel is, sent the same day. Well-packaged and protected parcel, several orders on the site.
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Dominique M.
Rating: 3 out of 5
following a purchase from 24/01/2026
The problem is not the Bewak purchase but the horrible GLS delivery in 5 days for 150km: parcel supposed to be dropped at a relay not chosen 1.5km from the other, Mondial Relay relay swears it doesn't have my parcel, even with the Mondial parcel code, which means 2 round trips. Bewak complaint without effect. 2 additional round trips to have to install a Mondial Relay app and obtain the withdrawal code never communicated. Total 5 days 6km on foot, 2 complaints and the bad mood of the relay. No thanks.
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Nadine R.
Rating: 4 out of 5
following a purchase from 31/12/2025
Poncho/duvet thermo, a practical and quality product. The full price would have been too high but on sale it was correct. Delivery time ok.
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Armindo T.
Rating: 3 out of 5
following a purchase from 24/11/2025
Received the order late after calling at least 4 times and sending an email
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Pierre B.
Rating: 3 out of 5
following a purchase from 21/11/2025
Quality products, but at a higher price than the competition. Shipping costs a bit high. One should take advantage of a good promotion!
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Response from Bewak
Hello Pierre,
Thank you for taking the time to share your feelings. We do our best to offer durable and quality products while remaining competitive. Offers and promotions are regularly set up to take advantage of the best prices.
Don't hesitate to contact us if needed.
See you very soon on Bewak,
Julia – Customer Service Manager
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Antoine L.
Rating: 3 out of 5
following a purchase from 27/08/2024
Response times to questions are rather slow and I had to call 3 times in 3 weeks to get an answer. Always very polite and nice on the phone....
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Response from Bewak
Hello Antoine,
Thank you for your detailed feedback. We sincerely apologize for the response delay you encountered. Your comment is valuable and helps us improve our responsiveness, especially during busy periods.
We remain available if needed.
See you very soon on Bewak,
Julia – Customer Service Manager
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Christophe B.
Rating: 4 out of 5
following a purchase from 01/11/2025
DELIVERY A BIT LONG
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Response from Bewak
Hello Christophe,
Thank you for your feedback! We take your comment about the slightly long delivery into account. We continue to work to optimize each shipment.
See you very soon on Bewak!
The Bewak Team
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Pierre-Emmanuel M.
Rating: 4 out of 5
following a purchase from 29/10/2025
Quality products, attractive price, fast shipping in very protective packaging, excellent communication: a very good recommended site! Only downsides: shipping fees for Mondial Relay when it was initially stated free shipping and I had to ask for the tracking link...
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Response from Bewak
Hello Pierre-Emmanuel,
Thank you for your detailed feedback. We are delighted that you are satisfied with our products and their quality.
Regarding shipping costs, they are indeed free from 150€ with GLS only, but there is an additional cost for Corsica which was calculated after registering your address. There is no additional cost with Mondial Relay for Corsica. We take note of your comment to try to improve the display for deliveries to Corsica or mountainous areas.
See you soon on Bewak!
Julia - Customer Service Manager
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Catherine P.
Rating: 4 out of 5
following a purchase from 03/10/2025
Professional and impeccable phone support. However, you should review your agreements with the GLS delivery person: he did not drop off my package at the relay point I requested on Friday (close to my home) but at a relay point 10 km away on Monday. That was not my choice.
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Response from Bewak
Hello Catherine,
Thank you for your feedback and your trust.
We are delighted that you appreciated the quality of our phone support. However, we completely understand your disappointment regarding the GLS delivery and are truly sorry about it. We have forwarded your comment to our partner to avoid this type of inconvenience in the future.
Thank you again for your patience and understanding.
See you soon on Bewak
Julia – Customer Service Manager
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Odile H.
Rating: 4 out of 5
following a purchase from 22/08/2025
Efficient and reliable site. I easily found what I wanted at an interesting price.
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Ann B.
Rating: 3 out of 5
following a purchase from 24/08/2025
The product is of poor quality.
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Djamel M.
Rating: 3 out of 5
following a purchase from 16/08/2025
The delivery went well, even though the place where I picked up the product was not the one I indicated during the purchase. Regarding the trekking poles: they are very good but I have a small issue with one of the poles that does not lock on one of the sections. I need to put a piece of thin tape so it doesn't come off during my outings.
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Raphaël L.
Rating: 4 out of 5
following a purchase from 27/07/2025
Very satisfied with the Be-Wak site, the order and the products purchased. However, the experience with GLS (the delivery person) is very bad: very little information received compared to other delivery services regarding, in particular, package tracking, non-respect of delivery deadlines (scheduled for August 5 or 6 but finally arrived on August 7/8), there are no announced delivery times (it's
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Lisa V.
Rating: 3 out of 5
following a purchase from 06/06/2025
The sleeping bag is good but I had to wait more than a month
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Fodil F.
Rating: 4 out of 5
following a purchase from 27/07/2025
Fast shipping well packaged but the choice of the delivery company GLS ruins everything, a disaster in every way, one star less for that. I think we should not work with these mediocre ones.
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Céline C.
Rating: 4 out of 5
following a purchase from 23/07/2025
It's a shame that return shipping costs are at our expense!
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Response from Bewak
Hello Céline, Thank you for your feedback! We completely understand that return shipping costs can represent an additional expense and that this can be frustrating. Your comment is valuable and helps us consider ways to improve our service to make it even more pleasant. We thank you for your understanding and hope to have the pleasure of seeing you again soon on be-wak.fr! The Bewak Team
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Marie Claude R.
Rating: 4 out of 5
following a purchase from 14/06/2025
Order terms respected
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Response from Bewak
Hello Mari-Claude, Thank you for your feedback! We do our best to meet our commitments at every stage. The Bewak Team
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Pascal A.
Rating: 4 out of 5
following a purchase from 03/07/2025
One week supply delay and a missing inflation nozzle for the kayak.
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Response from Bewak
Hello Pascal, Thank you for your feedback. We are sorry for the lack of responsiveness regarding the supply and the missing nozzle. Could you please send an email to [email protected] with a photo of the nozzle so that we can make a request to the supplier. The Bewak Team
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Cécile M.
Rating: 4 out of 5
following a purchase from 21/04/2025
I finally tested my Monterey air 5 inflatable tent. I am satisfied and I hope to have a great vacation this year and in the years to come. Many camping trips are on the horizon!
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Response from Bewak
Hello Cécile, Thank you for your experience feedback! We are happy that the tent suits you and we wish you very nice camping adventures with it. The Bewak Team
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Julie R.
Rating: 4 out of 5
following a purchase from 28/06/2025
Quick shipment. Order as expected
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Response from Bewak
Hello Julie, Thank you very much for your positive feedback! We are happy that everything went well with your order. See you soon on Bewak! The Bewak Team
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Eric E.
Rating: 3 out of 5
following a purchase from 08/06/2025
I ordered a tent on 08/06, it was finally delivered 19 days later. The delays are long compared to what was initially planned. A little email to indicate that there was a delay in delivery would have been appreciated...
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Response from Bewak
Hello Eric, Thank you for your feedback. We understand your frustration regarding the delay and the lack of notification: this is not the quality of service we aim for. We are working to improve communication during delays. We hope your tent brings you full satisfaction today. The Bewak Team
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Thierry C.
Rating: 3 out of 5
following a purchase from 05/06/2025
Very satisfied, responsive site, well-packaged parcel and serious billing, that works for me.
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Response from Bewak
Hello Thierry, Thank you for your positive feedback! We are glad that the overall experience suits you. If you have suggestions to go from 3 to 5 stars, your comments are welcome! The Bewak Team
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Pascal P.
Rating: 4 out of 5
following a purchase from 23/05/2025
Very good
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Response from Bewak
Hello Pascal, Thank you for your message! We are happy that everything suited you. See you soon on Bewak! The Bewak Team
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Olivier C.
Rating: 3 out of 5
following a purchase from 08/05/2025
The hammock is of good quality. However, I chose to pay for delivery to receive the package in 24 or 48 hours, as mentioned, but I only received it several days later. If I had chosen free delivery, I think I would have received it in the same timeframe; I feel like I was tricked by paying for delivery.
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Response from Bewak
Hello, Thank you for taking the time to share your opinion. We are sorry to learn that your delivery experience did not meet your expectations. The indicated delivery times are in business days. You placed your order on May 8, we shipped it on Friday the 9th, and it was delivered on Monday the 12th. We generally offer free shipping for delivery to a pickup point but not to home. We hope you will enjoy your hammock and remain open to your suggestions. Best regards, Julia - Customer Service Manager
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Sylvain H.
Rating: 4 out of 5
following a purchase from 02/05/2025
Thank you
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Response from Bewak
Hello Sylvain, Thank you very much for your feedback! We are thrilled to see that you appreciated your experience with us. Please feel free to share your impressions or suggestions, as every feedback counts for us! See you soon on Bewak! The Bewak Team
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Alain N.
Rating: 3 out of 5
following a purchase from 23/04/2025
A good selection but the information on some items is very incomplete and the translations are sometimes incorrect
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Response from Bewak
Hello Alain, Thank you for taking the time to share your opinion. We are happy to learn that you found a wide selection on our site. We take note of your comments on the product sheets and will pass them on to our team. Your feedback is valuable and helps us improve. Please feel free to contact us with any questions about a product! The Bewak Team
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