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M
Rating: 4 out of 5
Fast shipping.
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Customer reviews of Bewak
Trust Attestation
9,6
/10
Overall rating: 9,6 out of 10
Based on 744 published reviews
Summary of reviews
Bewak consistently delivers quick and reliable service, with many reviewers highlighting fast shipping, on-time delivery, and well-organized order processing that keeps customers informed and satisfied. The product experience is described as matching descriptions and expectations, often arriving in careful packaging and in good condition, with several notes praising the quality and suitability of items like tents and bike bags. Customer support is repeatedly commended for responsiveness, with several reviewers mentioning helpful phone and email assistance and proactive follow-up to ensure compatibility and satisfaction. The store is portrayed as offering competitive pricing, broad selection, and trustworthy service, earning repeat customers and strong recommendations.
Reviews 3 and 4 stars
Reset filtersR
Rating: 4 out of 5
Package shipped quickly and in accordance with the order
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Response from Bewak
Hello Régis, We are delighted to have satisfied you with the shipping time of your order and that the product meets your expectations. Your satisfaction is our priority! See you very soon on Bewak for your next outdoor adventures! The Bewak Team
M
Rating: 4 out of 5
Fast delivery
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Response from Bewak
Hello Marc, Thank you for your feedback! We are delighted that the delivery was fast. See you soon on Bewak! The Bewak Team
P
Rating: 4 out of 5
Very satisfied with the quality of the product and the delivery. How do you explain the difference in price of a few euros and the actual rate between the ad and the order?
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Response from Bewak
Hello Pascale, Thank you for your positive feedback on the quality of our products and our delivery. Can you please tell us at which stages you noticed the price difference? We will try to understand what happened. At your service, The Bewak Team
G
Rating: 4 out of 5
The box was just in a bag, so it arrived half crushed... fortunately the item is flexible, that's why 4 stars, otherwise perfect, received quickly and at a good price.
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Response from Bewak
Hello Ghislain, Thank you for your detailed feedback. We are sorry for the condition of the package upon delivery and will take your comment into account to improve our packaging. Happy that your Vaude Karakorum bags suit you despite everything. See you soon on Bewak! The Bewak Team
P
Rating: 4 out of 5
-
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Response from Bewak
Hello Patrick, Thank you for your feedback! See you soon on Bewak! The Bewak Team
C
Rating: 4 out of 5
The delivery was very fast and the product was as described
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Response from Bewak
Hello Christine, Thank you for your review! We are happy that your order satisfied you. See you soon! The Bewak Team
J
Rating: 4 out of 5
Good product
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Response from Bewak
Hello Jean-Marie, Thank you for your review! We are happy that the product suits you. See you soon! The Bewak Team
A
Rating: 4 out of 5
Delivery ok material ok
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Response from Bewak
Hello Alain, Thank you for your feedback! We are delighted that everything went well. See you soon for your next order! The Bewak Team
F
Rating: 4 out of 5
Description of the material conforms to reality
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Response from Bewak
Hello Florence, We are delighted that the product perfectly meets your expectations! Thank you for your feedback and see you soon for a new outdoor adventure! The Bewak Team
N
Rating: 3 out of 5
The order was handled quickly but there was a problem with the delivery that was postponed twice and then refused by the parcel pickup point which was on the list of available pickup points! No explanation for this refusal to take the package despite my request. I had to go pick up the very large package at another pickup point. I had to insist a bit with the bewak support to get a response about the status of my package. The package arrived in good condition but it was a bit complicated for me to receive it.
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Response from Bewak
Hello Nathalie, Thank you for taking the time to share your feedback. We are sincerely sorry for the delivery difficulties you encountered. My colleague who handled your case has reported this incident to the carrier. After investigation, your package could not be accepted by the pickup point you selected because it weighed more than 20 kg (maximum weight allowed in standard pickup points), it had to be delivered to an XL pickup point where packages can weigh up to 30 kg. We sincerely apologize for this problem beyond our control and wish you to have pleasant moments outdoors with your new camping tent. Julie - Customer Service Manager
M
Rating: 4 out of 5
Order took a bit long to be fulfilled
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Response from Bewak
Hello Michèle, Thank you very much for taking the time to share your review! Your comment is valuable to help us improve. Indeed, your order required a restock because we did not have all the quantities you desired and we forgot to inform you of the restocking delay. I sincerely apologize for that. See you soon! Julia - Customer Service Manager
F
Rating: 4 out of 5
Nothing to report, great
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Response from Bewak
Hello Fred, A big thank you for your review! Have a nice day from all of us at La Team Bewak
Z
Rating: 3 out of 5
I received my package quickly and it was as described, however I was not notified of its arrival which was supposed to be in a locker, I found out by tracking the package on the carrier's site. Additionally, the package being wrapped in a box that was too large, it did not fit in the locker compartments and was left outside, in front of a store, without the store staff being informed. It was a customer who found it outside and brought it to the store who informed me. Without that, the package could have been stolen…
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Response from Bewak
Hello Zoé, Thank you for your review. I am sorry to hear that you encountered issues with the delivery of your order to a locker. I have reported the information to the carrier. Please accept our apologies for this incident beyond our control. Have a great day. Julia - Customer Service Manager
T
Rating: 4 out of 5
I had to add links to the chains to make them the right size…
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Response from Bewak
Hello Thirry, Thank you for your feedback. The snow chains being adaptable to several tire sizes, links need to be added or removed. We hope they will meet your expectations perfectly. Have a nice day. The Bewak Team
C
Rating: 4 out of 5
Very good site and very good products but a bit long delays (8 days from order to delivery).
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D
Rating: 4 out of 5
Clear site, order tracking
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P
Rating: 4 out of 5
fast shipping and receipt, interesting price
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C
Rating: 4 out of 5
Fast delivery and corresponds to the order
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Response from Bewak
Hello Christian, Thank you very much for your review! Have a great day from the whole team at La Team Bewak
G
Rating: 4 out of 5
Friendly company attentive to customers. Ordered product conforms. Only the delivery time was extended due to a supply delay from the manufacturer. Bewak pushed hard to be delivered anyway.
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Response from Bewak
Hello Gérard, Thank you very much for taking the time to share your review! We are delighted to know that we have met your expectations. We hope to continue to satisfy you and remain at your disposal for any questions. See you soon! La Team Bewak
O
Rating: 4 out of 5
Snowshoes found on Bewak, order placed and received quickly, unfortunately a few small scratches on the tip of one of the snowshoes.
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Response from Bewak
Hello Olivier, Thank you for taking the time to share your review. I am sorry to learn that one of your snowshoes has some small scratches. This may have occurred during packaging or transport. If you wish, we can try to make a warranty request with TSL. For that, please send us photos to [email protected]. I remain at your disposal. Julia - Customer Relations Manager
E
Rating: 3 out of 5
Not bad but a bit too mixed up
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Response from Bewak
Hello Emmanuel, Thank you very much for taking the time to share your review! Your comments are valuable to help us improve. We hope to continue to satisfy you and remain at your disposal for any questions. See you soon! La Team Bewak
C
Rating: 3 out of 5
The delivery time was significantly delayed. No communication with customer service, which we had to chase multiple times. Too bad!
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Response from Bewak
Hello, Thank you for your feedback and we sincerely apologize for the delay in restocking your coconut mat. We are truly sorry for this incident. Wishing you a pleasant day. Julia - Customer Relations Manager
A
Rating: 4 out of 5
No particular problem
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Response from Bewak
Hello Alain, Thank you for your feedback! Have a nice day from the entire team La Team Bewak
A
Rating: 4 out of 5
Very good site but a bit expensive...
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Response from Bewak
Hello Agnès, Thank you very much for taking the time to share your feedback! We are delighted to know that you like our site. Regarding the prices, we always strive to offer quality products and services, and your comments are valuable to help us improve. We hope to continue to satisfy you and remain at your disposal for any questions. See you very soon! La Team Bewak
D
Rating: 4 out of 5
Easy order. Delivery within the announced timeframe.
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Response from Bewak
Hello Dominique, Thank you very much for your feedback! Have a nice day from the entire team La Team Bewak
B
Rating: 4 out of 5
site quite clear and easy phone contact
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Response from Bewak
Hello Bernard, A big thank you for your review! Have a nice day from the whole La Team Bewak team