Customer reviews of Biophytum

Trust Attestation
9,5 /10
Overall rating: 9,5 out of 10
Based on 379 published reviews
5 313 83% 4 49 13% 3 7 2% 2 5 1% 1 5 1%

Summary of reviews

Biophytum consistently delivers fast and reliable shipping, with many customers praising quick dispatch and timely delivery, plus careful packaging and a helpful note or sample included with orders. The product range demonstrates strong, long-term value: customers report visible improvements in hair thinning, scalp soothing, and reduced dandruff, with several using the products for years and sharing positive results across family members. Customer service is highlighted as responsive and competent, contributing to a smooth ordering experience and ongoing satisfaction, while the site and ordering process are described as easy to use and trustworthy.

Reviews 1, 2, 3 and 5 stars

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Paulette C.
Rating: 5 out of 5
following a purchase from 02/05/2021
We knew this product 1 bottle + a refill because we bought it in a store in Nice which has now closed.
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Aurelie B.
Rating: 5 out of 5
following a purchase from 27/04/2021
Very good product, and the lotion is really very pleasant, it is not greasy and smells very good. Perfect shampoo
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Salmouni H.
Rating: 1 out of 5
following a purchase from 26/04/2021
I bought a product on the 26th, I receive a customer service email on the 30th asking for the delivery address, really not very serious
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Response from Biophytum
Hello Mr. HOUSSIEN,
We understand your dissatisfaction which is mainly due to a technical issue during your order. Indeed, the status of your order was delayed as well as the loss of your email coordinates to inform you. We are sincerely sorry for this technical issue which does not affect the quality of our products. During your next order, please contact us in advance so that we can make a commercial gesture.
Best regards
Customer Service
M
Michel G.
Rating: 5 out of 5
following a purchase from 14/04/2021
The site is well done. Be careful with the closure of the bottles during shipping.
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Aurelie B.
Rating: 1 out of 5
following a purchase from 14/04/2021
I am usually very satisfied with the products, I even make Instagram posts, and with the delivery, but this time I received the package with the lotion bottle open, more than half had spilled in the box, given the price of the 1L bottle, I am a little bit... Angry... Too bad
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Mélanie V.
Rating: 5 out of 5
following a purchase from 11/04/2021
The navigation on the site biophytum.com is very ergonomic, the order was delivered quickly, all products were present. Nothing to complain about.
I just regret that we can't find more hygiene products such as gentle shower gels for the skin, for example.
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Mattew B.
Rating: 5 out of 5
following a purchase from 19/04/2021
Super fast delivery, top customer service!
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Yolande V.
Rating: 5 out of 5
following a purchase from 16/04/2021
Quality products, fast delivery. Since I tried the brand, I have adopted it, both for the face and for the hair.
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Christelle P.
Rating: 5 out of 5
following a purchase from 12/04/2021
Wide choice with the advantage of having fragrance-free shampoos
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Hadia N.
Rating: 5 out of 5
following a purchase from 05/04/2021
Great products and fast shipping. I recommend
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Laurent C.
Rating: 5 out of 5
following a purchase from 04/04/2021
Package well packaged and not too bulky. Delivery in 4 working days.
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Jean-Luc S.
Rating: 5 out of 5
following a purchase from 28/03/2021
Clear navigation, fast shipping, good packaging, quality products.
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Jean Pierre B.
Rating: 5 out of 5
following a purchase from 22/03/2021
really professional
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Ève T.
Rating: 5 out of 5
following a purchase from 15/03/2021
Very easy to use site, package arrived quickly! and of course natural products that we love
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Frédéric L.
Rating: 5 out of 5
following a purchase from 26/02/2021
Order received well packaged and quickly. Serious site. I recommend
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Elise G.
Rating: 5 out of 5
following a purchase from 25/02/2021
Clear, clean, and simple. Effective
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Susan N.
Rating: 5 out of 5
following a purchase from 21/02/2021
Very good
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Michel D.
Rating: 5 out of 5
following a purchase from 16/02/2021
very good
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José P.
Rating: 5 out of 5
following a purchase from 07/02/2021
Former customer, the product seems to offer the same effectiveness. Great product that I highly recommend for very irritated scalp
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Sarah D.
Rating: 5 out of 5
following a purchase from 28/01/2021
Great!
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Catherine R.
Rating: 5 out of 5
following a purchase from 02/02/2021
Satisfied with the order
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Marcelle P.
Rating: 5 out of 5
following a purchase from 28/01/2021
I particularly appreciated the phone assistance that helped me connect
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Cedric M.
Rating: 5 out of 5
following a purchase from 29/01/2021
there is someone who answers the phone and helps you, a rare thing these days! I recommend them.
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Yolande V.
Rating: 5 out of 5
following a purchase from 21/01/2021
The product descriptions are very clear, the order is easy to place, and the delivery is very fast. These are excellent products.
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Laurence L.
Rating: 5 out of 5
following a purchase from 16/01/2021
very good product and the home delivery fees are not too high
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Christelle T.
Rating: 5 out of 5
following a purchase from 17/01/2021
Perfect, fast shipping, I recommend
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Franck P.
Rating: 5 out of 5
following a purchase from 05/01/2021
Very good!!!
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Daniel S.
Rating: 5 out of 5
following a purchase from 01/01/2021
I just received the product, it's a bit early to give an opinion. However, I used this product bought from my hairdresser a few years ago, and whether it's the effect of the product or my nature, I have been slightly thinning on the top of my head, but at 75 years old, I still don't have any white hair!!
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Jose M.
Rating: 5 out of 5
following a purchase from 27/12/2020
ras, perfect
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 29/10/2020
Serious and responsive site
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Yvette S.
Rating: 5 out of 5
following a purchase from 28/11/2020
Very good product
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Yolande V.
Rating: 5 out of 5
following a purchase from 29/11/2020
The site is very clear, with interesting offers and delivery is super fast
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Anne D.
Rating: 5 out of 5
following a purchase from 23/11/2020
Perfect.
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Joelle T.
Rating: 5 out of 5
following a purchase from 18/11/2020
Very fast shipping. Just need to try the product
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 02/11/2020
No particular remarks as the service level has been impeccable
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 05/10/2020
perfect
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 28/09/2020
The site is readable and easy to use. Delivery is correct and fast. Customer service is attentive and efficient. Finally, the hair treatment lotion is an excellent product..
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 12/09/2020
Fast shipping (last package received in 2 days). Perfect tracking of the package on the Post Office site. Excellent products, especially the treatment lotion that I have been using for a long time.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 11/09/2020
Finally a quality brand with beautiful ecological values... I won't let go.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 11/09/2020
Fast delivery, serious site. Enchanting scent that gives me a spa feeling.. silky hair and especially that stays clean longer, all 100% natural. What more could you ask for!? I recommend ++
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