Customer reviews of Biophytum

Trust Attestation
9,5 /10
Overall rating: 9,5 out of 10
Based on 379 published reviews
5 313 83% 4 49 13% 3 7 2% 2 5 1% 1 5 1%

Summary of reviews

Biophytum consistently delivers fast and reliable shipping, with many customers praising quick dispatch and timely delivery, plus careful packaging and a helpful note or sample included with orders. The product range demonstrates strong, long-term value: customers report visible improvements in hair thinning, scalp soothing, and reduced dandruff, with several using the products for years and sharing positive results across family members. Customer service is highlighted as responsive and competent, contributing to a smooth ordering experience and ongoing satisfaction, while the site and ordering process are described as easy to use and trustworthy.

Reviews 1, 2 and 5 stars

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M
Mi O.
Rating: 5 out of 5
following a purchase from 11/11/2021
Very soft
Good smell
Leaves fine and soft hair
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Yves F.
Rating: 5 out of 5
following a purchase from 29/10/2021
received on time
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D
Didier B.
Rating: 5 out of 5
following a purchase from 01/11/2021
The service was perfect and the delivery quite fast.
I have known your product for a long time and I am very satisfied with it.
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E
Edith T.
Rating: 5 out of 5
following a purchase from 25/10/2021
Order received very quickly
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Gabard S.
Rating: 5 out of 5
following a purchase from 15/10/2021
Searched product found easily. Very fast delivery.
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Sandra D.
Rating: 5 out of 5
following a purchase from 13/10/2021
Perfect
Tested and approved products
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Olivier V.
Rating: 5 out of 5
following a purchase from 03/10/2021
Order sent and received just in time.
Very good exchange with the team.
Thank you
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Regis B.
Rating: 5 out of 5
following a purchase from 04/10/2021
pleasant site, friendly. Product delivered quickly, in line with our needs. Biophytum.com is to be recommended.
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B
Bernard F.
Rating: 2 out of 5
following a purchase from 30/09/2021
General ergonomics not intuitive enough
The add to cart function is in two episodes…
The payment function is not clear enough
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S
Sylvie L.
Rating: 5 out of 5
following a purchase from 14/09/2021
Very good
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Laurent A.
Rating: 5 out of 5
following a purchase from 04/09/2021
good products, diversified, competitive prices, fast delivery (choice of colissimo) and without problems.
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Thierry P.
Rating: 5 out of 5
following a purchase from 03/09/2021
VERY GOOD
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Antoinette C.
Rating: 1 out of 5
following a purchase from 28/08/2021
You take the money but no delivery!!! For a week no products or information!! Very disappointed :(
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Response from Biophytum
Hello Madam Cani-Menke,


Upon reading your message, we checked the tracking of your package. It turns out that your package is being returned for a reason we do not know.
We sent your package on the scheduled date and time, but we do not understand what the postal services have done with this package, we will investigate very quickly to find out the reason.
In the meantime, if you wish, we can proceed with your refund.


You should also have contacted us to get information about your delivery.
Thank you for your feedback,


Sincerely
The BIOPHYTUM team
B
Beatrice T.
Rating: 5 out of 5
following a purchase from 23/08/2021
Excellent site attentive to its customers
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Laurent H.
Rating: 5 out of 5
following a purchase from 18/08/2021
Very good
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Sylvie M.
Rating: 5 out of 5
following a purchase from 19/08/2021
The products arrived very quickly, well packaged. Very satisfied
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Beatrice T.
Rating: 5 out of 5
following a purchase from 19/07/2021
Despite a small packaging problem - this site ensured by replacing it
it is pleasant to see such a commercial sense and a good responsiveness to satisfy the clientele. THAT'S WHY I RECOMMEND THIS SITE
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C
Christelle N.
Rating: 5 out of 5
following a purchase from 18/08/2021
Very fast delivery Very professional site
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Philippe B.
Rating: 5 out of 5
following a purchase from 12/08/2021
I buy the same products (shampoo and hair lotion) which give me ample satisfaction
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Michel L.
Rating: 5 out of 5
following a purchase from 11/08/2021
Clear and well-designed site
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B
Bernard M.
Rating: 5 out of 5
following a purchase from 05/08/2021
clear site, fast delivery, very good. The only disappointing point, I asked a question three days ago, still no response..
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Karen J.
Rating: 5 out of 5
following a purchase from 29/07/2021
-
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C
Catherine R.
Rating: 5 out of 5
following a purchase from 15/07/2021
Products not yet tried but fast delivery and package arrived in good condition.
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B
Beatrice T.
Rating: 2 out of 5
following a purchase from 13/07/2021
I JUST RECEIVED MY PACKAGE AND I SEE THAT THE 2 BOTTLES WERE POORLY PACKAGED AND LEAKED IN THE PACKAGE - I have therefore lost quite a bit of product - WHAT DO YOU INTEND TO DO??
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Response from Biophytum
Hello Madam,
We understand your dismay but your rating of 2 does not correspond at all to our services or our products. Indeed, the handling of our packages by the post cannot be blamed on us. However, we will take your complaint into account and send you a free product.
C
Charlene L.
Rating: 5 out of 5
following a purchase from 08/07/2021
Very good product
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Charles H.
Rating: 5 out of 5
following a purchase from 01/07/2021
Very very fast
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Philippe B.
Rating: 5 out of 5
following a purchase from 09/06/2021
The site is well designed, clear and easy to navigate
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S
Sarra Z.
Rating: 5 out of 5
following a purchase from 28/05/2021
It's nice to see an eco-friendly site!
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Lionel B.
Rating: 5 out of 5
following a purchase from 28/05/2021
Biophytum.com is an excellent site for parapharmaceutical products. Very fast shipping, the transaction was impeccable.
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Marie-Geneviève D.
Rating: 5 out of 5
following a purchase from 17/05/2021
Attractive and explicit site
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Ilham C.
Rating: 5 out of 5
following a purchase from 25/05/2021
Excellent products I recommend thank you
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Martine L.
Rating: 5 out of 5
following a purchase from 26/05/2021
VERY HAPPY
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Michael A.
Rating: 5 out of 5
following a purchase from 25/05/2021
Excellent quality products. Top service
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B
Bernard M.
Rating: 5 out of 5
following a purchase from 20/05/2021
The site is very clear. The product descriptions are explicit. My order, which was compliant, was delivered in barely 48 hours. I will test the product for several weeks and if satisfied I will return.
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Bernard A.
Rating: 5 out of 5
following a purchase from 06/05/2021
Good product, effective and delivered quickly
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Paulette C.
Rating: 5 out of 5
following a purchase from 02/05/2021
We knew this product 1 bottle + a refill because we bought it in a store in Nice which has now closed.
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A
Aurelie B.
Rating: 5 out of 5
following a purchase from 27/04/2021
Very good product, and the lotion is really very pleasant, it is not greasy and smells very good. Perfect shampoo
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Salmouni H.
Rating: 1 out of 5
following a purchase from 26/04/2021
I bought a product on the 26th, I receive a customer service email on the 30th asking for the delivery address, really not very serious
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Response from Biophytum
Hello Mr. HOUSSIEN,
We understand your dissatisfaction which is mainly due to a technical issue during your order. Indeed, the status of your order was delayed as well as the loss of your email coordinates to inform you. We are sincerely sorry for this technical issue which does not affect the quality of our products. During your next order, please contact us in advance so that we can make a commercial gesture.
Best regards
Customer Service
M
Michel G.
Rating: 5 out of 5
following a purchase from 14/04/2021
The site is well done. Be careful with the closure of the bottles during shipping.
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A
Aurelie B.
Rating: 1 out of 5
following a purchase from 14/04/2021
I am usually very satisfied with the products, I even make Instagram posts, and with the delivery, but this time I received the package with the lotion bottle open, more than half had spilled in the box, given the price of the 1L bottle, I am a little bit... Angry... Too bad
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