Biophytum consistently delivers fast and reliable shipping, with many customers praising quick dispatch and timely delivery, plus careful packaging and a helpful note or sample included with orders. The product range demonstrates strong, long-term value: customers report visible improvements in hair thinning, scalp soothing, and reduced dandruff, with several using the products for years and sharing positive results across family members. Customer service is highlighted as responsive and competent, contributing to a smooth ordering experience and ongoing satisfaction, while the site and ordering process are described as easy to use and trustworthy.
During my order, I requested delivery to my home. Unfortunately, I had to go to the post office located 10 km from my home.
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Response from Biophytum
Hello and thank you for taking the time to leave us your feedback and thank you for your loyalty. We are sorry for this delivery issue. In order for us to verify the details of your order together and ensure that this does not happen again, please feel free to contact us directly by email at [email protected].
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Chantal M.
Rating: 4 out of 5
following a purchase from 28/07/2026
Very good product, thank you.
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Claude G.
Rating: 4 out of 5
following a purchase from 14/06/2026
Good product
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Response from Biophytum
Thank you for your feedback. We are happy to hear that our product suits you.
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Begon Raphaël O.
Rating: 4 out of 5
following a purchase from 20/08/2025
We have received the ordered and paid products. However, the paid invoice was not attached.
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Response from Biophytum
Hello,
Thank you for your message. Please feel free to contact us if you need commercial documents at [email protected].
Thank you very much
Best regards
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Zoe M.
Rating: 1 out of 5
following a purchase from 12/11/2024
Delivery time: 1 month and 10 days! Damaged package and to this day after more than 6 weeks, still waiting for compensation (exchange or refund of a bottle)!
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Corine S.
Rating: 4 out of 5
following a purchase from 06/10/2024
Hello, Very good shampoo that I have been using for many years. Has become a bit too expensive.
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Response from Biophytum
Hello Corine, Thank you for your comment. Prices have indeed increased because the prices of raw materials have also increased significantly in recent months. We are obliged to pass on these increases in order to always provide optimal quality. Thank you for your loyalty
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Francois Z.
Rating: 4 out of 5
following a purchase from 27/05/2024
Excellent speed
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Laurent A.
Rating: 4 out of 5
following a purchase from 01/10/2023
No issues regarding the shopping experience on the site, for a price still attractive despite its continuous rise.
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Response from Biophytum
Thank you Laurent for your comment. We strive to maintain attractive prices despite the incessant increases in raw material costs. Thank you for your loyalty
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Jocelyne B.
Rating: 4 out of 5
following a purchase from 10/09/2023
Very good
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Monique L.
Rating: 1 out of 5
following a purchase from 18/12/2022
Following my order, I asked a question to which I never received an answer. So, for me, the sales service is not doing its job.
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Response from Biophytum
Hello Mrs. LE NORMAND, Could you please let us know the question or the contact as we have no record of your request. We usually respond within 24 hours to various questions. Thank you
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Sarah O.
Rating: 4 out of 5
following a purchase from 08/11/2022
Easy to use site. Fast delivery even for Switzerland
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Response from Biophytum
Thank you very much for your review, Sarah! We are very happy that you enjoyed our site.
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Anita D.
Rating: 4 out of 5
following a purchase from 06/07/2022
First shampoo: Soft and fresh. First lotion: Refreshes the scalp. In the medium term? I don't know yet.
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Stéphanie B.
Rating: 4 out of 5
following a purchase from 14/04/2022
Not easy to navigate the site.
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Alain S.
Rating: 4 out of 5
following a purchase from 02/03/2022
Fast delivery, nothing to complain about.
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Sandy M.
Rating: 3 out of 5
following a purchase from 15/12/2021
Very long order but received the product
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Aissata K.
Rating: 4 out of 5
following a purchase from 20/12/2021
Top, fast delivery
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Françoise M.
Rating: 4 out of 5
following a purchase from 13/01/2022
Good
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Lionel N.
Rating: 4 out of 5
following a purchase from 30/12/2021
Simple and easy to use site
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Guenola G.
Rating: 4 out of 5
following a purchase from 14/12/2021
Very fast delivery and careful packaging.
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Yagmur C.
Rating: 4 out of 5
following a purchase from 14/12/2021
I won this product, very happy to have used it, I recommend it, very fast and efficient delivery, however the cream box was all broken and damaged, luckily it wasn't something fragile. Thank you
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Christelle H.
Rating: 3 out of 5
following a purchase from 24/11/2021
Disappointed with the waiting time
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Pinto S.
Rating: 4 out of 5
following a purchase from 10/11/2021
It's quite practical as a site. You can clearly see the different products.
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Marine D.
Rating: 4 out of 5
following a purchase from 10/11/2021
The site corresponds well to the products
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Sandra L.
Rating: 4 out of 5
following a purchase from 10/11/2021
A great site with quality products.
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Martine V.
Rating: 4 out of 5
following a purchase from 10/11/2021
8/10.
I like when the product has a scent, even light.
Correct hydration and practical tube.
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Nicole H.
Rating: 3 out of 5
following a purchase from 17/11/2021
Product not suitable for relaxed hair
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Kathleen O.
Rating: 3 out of 5
following a purchase from 11/11/2021
I did not order, I received the product for free to evaluate it
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Jean Pierre B.
Rating: 4 out of 5
following a purchase from 04/11/2021
Generally satisfied
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Karen J.
Rating: 4 out of 5
following a purchase from 20/09/2021
Not always easy to reveal products
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Antoinette C.
Rating: 1 out of 5
following a purchase from 28/08/2021
You take the money but no delivery!!! For a week no products or information!! Very disappointed :(
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Response from Biophytum
Hello Madam Cani-Menke,
Upon reading your message, we checked the tracking of your package. It turns out that your package is being returned for a reason we do not know.
We sent your package on the scheduled date and time, but we do not understand what the postal services have done with this package, we will investigate very quickly to find out the reason.
In the meantime, if you wish, we can proceed with your refund.
You should also have contacted us to get information about your delivery.
Thank you for your feedback,
Sincerely
The BIOPHYTUM team
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Robert G.
Rating: 4 out of 5
following a purchase from 25/08/2021
speed of shipping!
however I did not find the same consistency of the cream
the last time it was very fluid and this time. quite thick
so less pleasant for men's face
sincerely
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Catherine A.
Rating: 4 out of 5
following a purchase from 09/08/2021
Fast order and 50% promotion Awesome.
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Sarah M.
Rating: 4 out of 5
following a purchase from 06/07/2021
It is a very good product, I am still missing if it is already provided please? Thank you
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Françoise B.
Rating: 4 out of 5
following a purchase from 22/05/2021
Good product.
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Beatrice B.
Rating: 4 out of 5
following a purchase from 24/05/2021
Nice packaging, pretty product. Perfect gift for Mother's Day
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Olivier C.
Rating: 4 out of 5
following a purchase from 17/05/2021
Simple and compliant order
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Christian G.
Rating: 4 out of 5
following a purchase from 10/05/2021
Delivered on time.
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Laure S.
Rating: 4 out of 5
following a purchase from 23/04/2021
Fast delivery and attentive customer service following a problem with a product from my order, I was satisfied with the management.
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Karine B.
Rating: 4 out of 5
following a purchase from 01/05/2021
I did not know this brand, I was looking for a good shampoo for my colored hair. I have only used it once so far, after the shampoo my hair was full of knots but once dry they are beautiful and soft
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Salmouni H.
Rating: 1 out of 5
following a purchase from 26/04/2021
I bought a product on the 26th, I receive a customer service email on the 30th asking for the delivery address, really not very serious
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Response from Biophytum
Hello Mr. HOUSSIEN,
We understand your dissatisfaction which is mainly due to a technical issue during your order. Indeed, the status of your order was delayed as well as the loss of your email coordinates to inform you. We are sincerely sorry for this technical issue which does not affect the quality of our products. During your next order, please contact us in advance so that we can make a commercial gesture.
Best regards
Customer Service
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