Customer reviews of Biophytum

9,5 /10

Based on 379 published reviews

Summary of reviews

Biophytum consistently delivers fast and reliable shipping, with many customers praising quick dispatch and timely delivery, plus careful packaging and a helpful note or sample included with orders. The product range demonstrates strong, long-term value: customers report visible improvements in hair thinning, scalp soothing, and reduced dandruff, with several using the products for years and sharing positive results across family members. Customer service is highlighted as responsive and competent, contributing to a smooth ordering experience and ongoing satisfaction, while the site and ordering process are described as easy to use and trustworthy.

Reviews 1 and 4 stars

Reset filters

Chantal M.

Published on 07/08/2026 à 08h28 following a purchase from 28/07/2026

Very good product, thank you.

Translated reviews

Claude G.

Published on 25/06/2026 à 13h57 following a purchase from 14/06/2026

Good product

Translated reviews

Response from Biophytum Published on 01/07/2026

Thank you for your feedback. We are happy to hear that our product suits you.

Begon Raphaël O.

Published on 05/09/2025 à 16h51 following a purchase from 20/08/2025

We have received the ordered and paid products. However, the paid invoice was not attached.

Translated reviews

Response from Biophytum Published on 22/09/2025

Hello,
Thank you for your message. Please feel free to contact us if you need commercial documents at [email protected].
Thank you very much
Best regards

Zoe M.

Published on 07/02/2025 à 08h54 following a purchase from 12/11/2024

Delivery time: 1 month and 10 days! Damaged package and to this day after more than 6 weeks, still waiting for compensation (exchange or refund of a bottle)!

Translated reviews

Corine S.

Published on 16/10/2024 à 13h06 following a purchase from 06/10/2024

Hello, Very good shampoo that I have been using for many years. Has become a bit too expensive.

Translated reviews

Response from Biophytum Published on 18/10/2024

Hello Corine, Thank you for your comment. Prices have indeed increased because the prices of raw materials have also increased significantly in recent months. We are obliged to pass on these increases in order to always provide optimal quality. Thank you for your loyalty

Francois Z.

Published on 07/06/2024 à 15h19 following a purchase from 27/05/2024

Excellent speed

Translated reviews

Laurent A.

Published on 12/10/2023 à 10h05 following a purchase from 01/10/2023

No issues regarding the shopping experience on the site, for a price still attractive despite its continuous rise.

Translated reviews

Response from Biophytum Published on 08/11/2023

Thank you Laurent for your comment. We strive to maintain attractive prices despite the incessant increases in raw material costs. Thank you for your loyalty

Jocelyne B.

Published on 20/09/2023 à 10h50 following a purchase from 10/09/2023

Very good

Translated reviews

Monique L.

Published on 26/01/2023 à 13h18 following a purchase from 18/12/2022

Following my order, I asked a question to which I never received an answer. So, for me, the sales service is not doing its job.

Translated reviews

Response from Biophytum Published on 27/01/2023

Hello Mrs. LE NORMAND, Could you please let us know the question or the contact as we have no record of your request. We usually respond within 24 hours to various questions. Thank you

Sarah O.

Published on 18/11/2022 à 06h43 following a purchase from 08/11/2022

Easy to use site. Fast delivery even for Switzerland

Translated reviews

Response from Biophytum Published on 31/03/2023

Thank you very much for your review, Sarah! We are very happy that you enjoyed our site.

Anita D.

Published on 17/07/2022 à 10h23 following a purchase from 06/07/2022

First shampoo: Soft and fresh. First lotion: Refreshes the scalp. In the medium term? I don't know yet.

Translated reviews

Stéphanie B.

Published on 21/04/2022 à 00h06 following a purchase from 14/04/2022

Not easy to navigate the site.

Translated reviews

Alain S.

Published on 07/03/2022 à 17h08 following a purchase from 02/03/2022

Fast delivery, nothing to complain about.

Translated reviews

Aissata K.

Published on 17/01/2022 à 16h46 following a purchase from 20/12/2021

Top, fast delivery

Translated reviews

Françoise M.

Published on 16/01/2022 à 14h59 following a purchase from 13/01/2022

Good

Translated reviews

Lionel N.

Published on 06/01/2022 à 12h39 following a purchase from 30/12/2021

Simple and easy to use site

Translated reviews

Guenola G.

Published on 21/12/2021 à 08h08 following a purchase from 14/12/2021

Very fast delivery and careful packaging.

Translated reviews

Yagmur C.

Published on 21/12/2021 à 00h25 following a purchase from 14/12/2021

I won this product, very happy to have used it, I recommend it, very fast and efficient delivery, however the cream box was all broken and damaged, luckily it wasn't something fragile. Thank you

Translated reviews

Pinto S.

Published on 29/11/2021 à 14h37 following a purchase from 10/11/2021

It's quite practical as a site. You can clearly see the different products.

Translated reviews

Marine D.

Published on 26/11/2021 à 22h41 following a purchase from 10/11/2021

The site corresponds well to the products

Translated reviews

Sandra L.

Published on 26/11/2021 à 22h09 following a purchase from 10/11/2021

A great site with quality products.

Translated reviews

Martine V.

Published on 22/11/2021 à 13h47 following a purchase from 10/11/2021

8/10.
I like when the product has a scent, even light.
Correct hydration and practical tube.

Translated reviews

Jean Pierre B.

Published on 10/11/2021 à 21h05 following a purchase from 04/11/2021

Generally satisfied

Translated reviews

Karen J.

Published on 23/09/2021 à 20h39 following a purchase from 20/09/2021

Not always easy to reveal products

Translated reviews

Antoinette C.

Published on 04/09/2021 à 15h43 following a purchase from 28/08/2021

You take the money but no delivery!!! For a week no products or information!! Very disappointed :(

Translated reviews

Response from Biophytum Published on 05/09/2021

Hello Madam Cani-Menke,

Upon reading your message, we checked the tracking of your package. It turns out that your package is being returned for a reason we do not know.
We sent your package on the scheduled date and time, but we do not understand what the postal services have done with this package, we will investigate very quickly to find out the reason.
In the meantime, if you wish, we can proceed with your refund.

You should also have contacted us to get information about your delivery.
Thank you for your feedback,

Sincerely
The BIOPHYTUM team

Robert G.

Published on 29/08/2021 à 12h44 following a purchase from 25/08/2021

speed of shipping!
however I did not find the same consistency of the cream
the last time it was very fluid and this time. quite thick
so less pleasant for men's face
sincerely

Translated reviews

Catherine A.

Published on 15/08/2021 à 17h51 following a purchase from 09/08/2021

Fast order and 50% promotion Awesome.

Translated reviews

Sarah M.

Published on 25/07/2021 à 08h33 following a purchase from 06/07/2021

It is a very good product, I am still missing if it is already provided please? Thank you

Translated reviews

Françoise B.

Published on 29/05/2021 à 11h24 following a purchase from 22/05/2021

Good product.

Translated reviews

Beatrice B.

Published on 27/05/2021 à 13h46 following a purchase from 24/05/2021

Nice packaging, pretty product. Perfect gift for Mother's Day

Translated reviews

Olivier C.

Published on 24/05/2021 à 09h30 following a purchase from 17/05/2021

Simple and compliant order

Translated reviews

Christian G.

Published on 17/05/2021 à 09h24 following a purchase from 10/05/2021

Delivered on time.

Translated reviews

Laure S.

Published on 10/05/2021 à 20h54 following a purchase from 23/04/2021

Fast delivery and attentive customer service following a problem with a product from my order, I was satisfied with the management.

Translated reviews

Karine B.

Published on 08/05/2021 à 10h25 following a purchase from 01/05/2021

I did not know this brand, I was looking for a good shampoo for my colored hair. I have only used it once so far, after the shampoo my hair was full of knots but once dry they are beautiful and soft

Translated reviews

Salmouni H.

Published on 02/05/2021 à 16h01 following a purchase from 26/04/2021

I bought a product on the 26th, I receive a customer service email on the 30th asking for the delivery address, really not very serious

Translated reviews

Response from Biophytum Published on 02/05/2021

Hello Mr. HOUSSIEN,
We understand your dissatisfaction which is mainly due to a technical issue during your order. Indeed, the status of your order was delayed as well as the loss of your email coordinates to inform you. We are sincerely sorry for this technical issue which does not affect the quality of our products. During your next order, please contact us in advance so that we can make a commercial gesture.
Best regards
Customer Service

Sabine G.

Published on 26/04/2021 à 20h58 following a purchase from 19/04/2021

The site is impeccable, the products are great, the packaging (package) was okay. Only

Translated reviews

Aurelie B.

Published on 25/04/2021 à 18h19 following a purchase from 14/04/2021

I am usually very satisfied with the products, I even make Instagram posts, and with the delivery, but this time I received the package with the lotion bottle open, more than half had spilled in the box, given the price of the 1L bottle, I am a little bit... Angry... Too bad

Translated reviews

Laurence L.

Published on 16/04/2021 à 12h02 following a purchase from 09/04/2021

The site is simple with just the right amount of products

Translated reviews

Gabrielle R.

Published on 09/04/2021 à 19h55 following a purchase from 06/04/2021

very good and easy

Translated reviews

Diane M.

Published on 08/02/2021 à 01h21 following a purchase from 27/01/2021

The site is comprehensive and it's easy to find the products.

Translated reviews