English 
Français 
F
Rating: 2 out of 5
Order of May 30 (payment 61 euros) cashed. Product still not delivered to this day!!! Order no. 2783167123
Translated reviews
Customer reviews of Biophytum
Trust Attestation
9,5
/10
Overall rating: 9,5 out of 10
Based on 379 published reviews
Summary of reviews
Biophytum consistently delivers fast and reliable shipping, with many customers praising quick dispatch and timely delivery, plus careful packaging and a helpful note or sample included with orders. The product range demonstrates strong, long-term value: customers report visible improvements in hair thinning, scalp soothing, and reduced dandruff, with several using the products for years and sharing positive results across family members. Customer service is highlighted as responsive and competent, contributing to a smooth ordering experience and ongoing satisfaction, while the site and ordering process are described as easy to use and trustworthy.
2 star reviews
Reset filtersD
Rating: 2 out of 5
This review does not concern the quality of the products we know well but the delivery. Delivery initially scheduled at home. We received a DHL tracking that does not work. Call DHL unknown number we must call back the seller site. Quick response with a tracking number Relais Colis. Delivery 2 days later at the relay point.
Translated reviews
C
Rating: 2 out of 5
Mix-up in the delivery of the product
Translated reviews
Response from Biophytum
Hello, we understand your comment about the delivery time but this does not detract from the quality of our product on one hand and the service we provided for you (resending a delivery at our expense). We find that the rating of 2/5 is absolutely not deserved.
B
Rating: 2 out of 5
General ergonomics not intuitive enough
The add to cart function is in two episodes…
The payment function is not clear enough
Translated reviews
The add to cart function is in two episodes…
The payment function is not clear enough
B
Rating: 2 out of 5
I JUST RECEIVED MY PACKAGE AND I SEE THAT THE 2 BOTTLES WERE POORLY PACKAGED AND LEAKED IN THE PACKAGE - I have therefore lost quite a bit of product - WHAT DO YOU INTEND TO DO??
Translated reviews
Response from Biophytum
Hello Madam,
We understand your dismay but your rating of 2 does not correspond at all to our services or our products. Indeed, the handling of our packages by the post cannot be blamed on us. However, we will take your complaint into account and send you a free product.
We understand your dismay but your rating of 2 does not correspond at all to our services or our products. Indeed, the handling of our packages by the post cannot be blamed on us. However, we will take your complaint into account and send you a free product.