Customer reviews of Boa Fightwear

Hello, I am sorry to learn that your experience with the delivery was not satisfactory, especially for such an important moment as the grading ceremony. To clarify the situation: Your order placed on 11/12 at 20:44 was processed and shipped the next day, 12/12 at 11:00, via Chronopost, respecting the deadlines of an express shipment. However, after checking the tracking, it seems that a delay was caused by Chronopost on 17/12, which indicates routing to another pickup point, which does not correspond to the deadlines of an express delivery. I want to assure you that, on my part, all steps were taken quickly, even during this busy holiday period. That said, I understand your dissatisfaction and I want to take my share of responsibility. I therefore invite you to make a return request for the belt, and I will proceed with the refund without any problem. Thank you for your understanding and trust, despite this incident. I remain available for any questions or to help you resolve this quickly. Sportively, OSSS

Hello Sara, Thank you for your feedback and for your compliment on the quality of the kimono. We are sorry to hear that the size you received does not fit you perfectly. We understand your frustration and want to ensure that you are fully satisfied with your purchase. At Bôa, we are committed to providing quality service, including in case of size issues. If the top and bottom do not suit you, we invite you to proceed with a return via our site. We accept returns for items that do not fit, and we will fully refund you once the product is returned. To initiate the return, simply follow the instructions on our page: https://boa-fightwear.fr/img/cms/Formulaire-retour/France.pdf Or you can contact us directly: [email protected] 0982507665 for assistance. We will be happy to assist you in this process and ensure that you are refunded quickly. We hope this solution will work for you and we remain at your disposal for any other questions. We also hope to have the opportunity to serve you again and provide you with a more satisfying experience in the future. OSSSS

Hello Ali, Our size L is indeed compliant with standards, but it does not correspond to your morphology since you wanted to obtain an XXL in exchange, a size that is no longer available in stock. A return and a refund is of course possible, provided that we receive the product new and in its original packaging. Furthermore, we are always available by phone, email or via our chat to guide our customers on the right size to choose before any order to avoid any disappointment. Sportively. Yannick

Hello Ali, Our size L is indeed compliant with standards, but it does not correspond to your morphology since you wanted to obtain an XXL in exchange, a size that is no longer available in stock. A return and a refund is of course possible, provided we receive the product new and in its original packaging. Furthermore, we are always available by phone, email, or via our chat to guide our customers on the right size to choose before any order to avoid any disappointment. Sportively. Yannick

Hello Mrs. DE ALMEIDA FERNANDO, Is it possible to look together at the noted defect so that we can see and correct it. The two indicated areas have a clear mesh design in the background. Here is the email to send the photos [email protected] CDT