The online store BOBIJOO is praised for its extensive selection of jewelry offered at reasonable prices, making it an attractive option for many customers. The quality of the products consistently impresses, with numerous reviews highlighting beautiful designs and craftsmanship that meet or exceed expectations. Fast and reliable delivery is a recurring theme, with many customers noting their orders arrived on time or even earlier than anticipated, contributing to a positive shopping experience.
Thank you for your feedback. We are constantly striving to improve our site and offer better quality products to satisfy our customers. Thank you for taking the time to give us your feedback.
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Gerd W.
Rating: 1 out of 5
following a purchase from 11/07/2022
Der Ring passt nicht, er ist zu klein. Ich möchte ihn umtauschen gegen einen größeren. How can I do it?
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Response from BOBIJOO
Hello Gerd, I'm sorry the ring isn't working for you and you'd like to exchange it. We are honored to offer you a quality product and we do our best to satisfy our customers. Please contact us so that we can find a satisfactory solution for you. Thank you for your understanding! Best regards, BOBIJOO.
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Linda L.
Rating: 1 out of 5
following a purchase from 01/07/2022
Item never received even though the package tracking indicates that it was delivered. 2 emails sent and no response. I found a number on Google on which I asked to be called back, no call back. What should I do?
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Response from BOBIJOO
Hello Linda, we're sorry you haven't received your item yet. We will do our best to find a satisfactory result and get back to you as soon as possible. Thank you for your patience.
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Gaetan M.
Rating: 1 out of 5
following a purchase from 07/07/2022
Condition of the plating too yellow it shows that the jewel is fake very disappointed with my order
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Response from BOBIJOO
Hello Gaetan, please accept our sincerest apologies for the poor condition of the tackle. We are fully aware that you did not receive the item of the quality you expected and for this reason we will do everything in our power to ensure that this negative experience does not happen again. Thank you for taking the time to review BOBIJOO and for sharing your experience with us.
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Alyssa R.
Rating: 1 out of 5
following a purchase from 15/06/2022
I've been waiting for a week for my order to arrive, and it's already been a week!
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Response from BOBIJOO
Hello Alyssa,
We are sorry to hear that your package has not yet arrived. We invite you to contact our customer service so that your order can be investigated and processed as soon as possible.
Thank you for your patience and trust.
Yours faithfully
The BOBIJOO team
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Valentin A.
Rating: 1 out of 5
following a purchase from 04/06/2022
I placed my order for 3 chains (necklace) to add a pendant that was given to me for my birthday. Unfortunately the clasp of one of the three chains arrived broken, leaving me to doubt the quality of the chains. I would like to make a return and be refunded.
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Response from BOBIJOO
Hello Valentin,
Sorry for your negative experience with our products and I fully understand your frustration. We're sorry you had a bad experience and will gladly refund you for the defective item. Please let us know how we can help you further.
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Jeremie P.
Rating: 3 out of 5
following a purchase from 27/05/2022
Fast and accurate delivery
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Response from BOBIJOO
Thank you for your review Jeremie. We are pleased that you are satisfied with the speed and quality of delivery.
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Jordan M.
Rating: 3 out of 5
following a purchase from 01/06/2022
Bof bof disappointed by the color it looks more like toque than anything else, and the size is the same I asked for a signet ring not an American point and the coffee seeds are tiny I expect better.
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Response from BOBIJOO
Thank you for your feedback, we are sorry that you are not entirely satisfied. We will do our best to find solutions to make your next experience more satisfactory.
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Lea C.
Rating: 2 out of 5
following a purchase from 23/05/2022
The ring was too small
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Response from BOBIJOO
Hello Lea, sorry the ring didn't meet your expectations. We do our best to satisfy our customers. Please don't hesitate to contact us if you need any help or advice."
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patrick C.
Rating: 3 out of 5
following a purchase from 31/03/2022
Good preparation service, fast delivery, but concerning the cross of Lorraine, this one is much too big to be worn discreetly.
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Response from BOBIJOO
Thank you Patrick for your feedback! We've taken your comment into consideration and will be looking into different solutions to meet your expectations.
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PAUL DANY M.
Rating: 3 out of 5
following a purchase from 20/03/2022
Still waiting for my order
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Response from BOBIJOO
Thank you for sharing your opinion, Paul. We are very sorry for the slow turnaround on your order. We are working hard to deliver products as quickly as possible. We apologize for the inconvenience.
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Lauryane S.
Rating: 1 out of 5
following a purchase from 12/03/2022
Poor quality, rough finish
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Response from BOBIJOO
Hi Lauryane, we apologize for the poor quality and rough finish you encountered. We work hard to provide exceptional quality and service. Thank you for giving us a second chance.
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Alain F.
Rating: 3 out of 5
following a purchase from 19/03/2022
I would have liked a bracelet of 18cm instead of 20cm, the person was delighted with this gift.
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Response from BOBIJOO
Thank you Alain for your review! We're really pleased that the person enjoyed their gift. We are constantly working to improve our products and ensure that our customers are satisfied. We're sorry we don't have the 18 cm bracelet you wanted. We are always striving to offer new products. We hope you'll find what you're looking for soon!
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Melany M.
Rating: 3 out of 5
following a purchase from 04/03/2022
The 2 rings are too big even though I had taken my measurements. The bracelet is beautiful but a little big
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Response from BOBIJOO
Thank you for your feedback, Melany. We're sorry the rings didn't work for you despite your measurements. As for the bracelet, we're glad you like it. If you need to adjust the size, we'll be happy to help. Thank you for sharing your opinion and see you soon on BOBIJOO!
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Natacha K.
Rating: 3 out of 5
following a purchase from 06/02/2022
My husband having ordered a Guardian I was satisfied and I also ordered one on the same site but a little disappointed because we do not hear it. The rod inside the bell remains frozen and does not gliglig
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Response from BOBIJOO
Hello Natacha,Thank you for your review of our BOBIJOO website. I'm sorry to hear that the Guardian bell you ordered is not working properly. I suggest you contact our customer service department to proceed with an exchange or refund. We do our best to supply quality products, but sometimes there can be manufacturing defects. Thank you again for your comment and for your confidence in our site. Sincerely,The BOBIJOO team.
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Lydie T.
Rating: 2 out of 5
following a purchase from 30/01/2022
Product returned not conforming to the photo
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Response from BOBIJOO
Hello Lydie, thank you for your review. We are sorry that the product you have received does not conform to the photo. We are taking your feedback into account in order to improve our service and offer you a better shopping experience. Please do not hesitate to contact us if you have any questions or problems. We will be delighted to help you. Sincerely, The BOBIJOO team.
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Julie D.
Rating: 3 out of 5
following a purchase from 17/12/2021
The jewels were in accordance with their picture but I was disappointed by their size that I obviously did not really appreciate. The bracelet was too small so unmovable and the medallion too big.
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Response from BOBIJOO
Thank you for your feedback, Julie. We are sorry that the dimensions of the jewels did not suit you. We do our best to provide accurate photos but it is true that the perception of sizes can vary from one person to another. Your feedback helps us to improve our service and we thank you for it. We hope you enjoy the style and quality of our jewelry. Have a nice day. The BOBIJOO team.
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Arnaud P.
Rating: 3 out of 5
following a purchase from 30/12/2021
Good Proactivity and response to emails can be improved
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Response from BOBIJOO
Thank you for your review, Arnaud. We are always looking for ways to improve and we take note of your comment. We'll do our best to be more responsive and answer your emails more quickly.
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Céline P.
Rating: 2 out of 5
following a purchase from 10/12/2021
Pendant as described, however black part ''slobbery'' on the turn of the pendant. Disappointed.
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Response from BOBIJOO
Hello Céline, thank you for your review. We are sorry that you are disappointed with our product. We will immediately check the quality of our pendants to resolve this issue. Thank you for letting us know and we hope you will give us a chance to fully satisfy you in the future. We wish you a nice day.
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Julien A.
Rating: 1 out of 5
following a purchase from 05/12/2021
Cufflinks arrived unsoldered. Indeed, I had to put a point of glue in order to simply use them.
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Response from BOBIJOO
Hello Julien,
I'm sorry for the inconvenience you've experienced with your order and I apologize for this. We do our utmost to guarantee impeccable quality and I understand your dissatisfaction. I suggest you contact us directly to find a suitable solution to your problem. Thank you for your confidence in BOBIJOO.
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christelle M.
Rating: 3 out of 5
following a purchase from 03/12/2021
The chain is too coarse...
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Response from BOBIJOO
Thank you for your feedback. We've taken your comment on the size of our knitwear into account and we'll make sure we offer finer models to satisfy more of our customers.
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Gilbert H.
Rating: 2 out of 5
following a purchase from 24/11/2021
I did not receive the right ring size.
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Response from BOBIJOO
Hello Gilbert, I'm sorry to hear that you're not happy with the size of your ring. We do our utmost to offer a quality service to our customers and we would like to find a solution to rectify this situation. Please do not hesitate to contact us directly so that we can find a solution together. We look forward to hearing from you.
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André B.
Rating: 2 out of 5
following a purchase from 06/11/2021
The black onyx stone on my ring did not hold and is therefore lost
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Response from BOBIJOO
Hello André, we're sorry that the black onyx stone on your ring doesn't fit. We will do our best to solve this problem in order to improve the quality of our products. Thank you for your feedback and your confidence in our BOBIJOO website. We hope to see you soon among our satisfied customers. Thank you very much!
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Valérie D.
Rating: 3 out of 5
following a purchase from 31/10/2021
The pendant is too big
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Response from BOBIJOO
Thank you for your review of our BOBIJOO site, Valérie. We take all our customers' comments into account to improve the quality of our products. We have different types of pendants, perhaps you'll find one more suited to your tastes on our site. We hope to see you soon on BOBIJOO. Sincerely, The BOBIJOO team.
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Damien B.
Rating: 3 out of 5
following a purchase from 10/10/2021
too small compared to my current size
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Response from BOBIJOO
We are sorry to hear that the size does not meet your expectations. We do our best to provide quality products at the best possible price. We will do our best to improve our products in the future. Thank you for your feedback.
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Serge M.
Rating: 3 out of 5
following a purchase from 02/08/2021
Great, thank you, received quickly. Great product.
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Response from BOBIJOO
Thank you for your positive review, we are delighted that you received your order quickly and that the product suits you perfectly. We do our best to satisfy our customers. Don't hesitate to come back to us if you need anything. Thank you again for your confidence!
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Sonny P.
Rating: 2 out of 5
following a purchase from 02/07/2021
Nickel
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Response from BOBIJOO
Hello Sonny, thank you for your feedback. We are aware that there are always improvements to be made and we are constantly working to improve our BOBIJOO site. We're pleased to see that you're satisfied overall. Please let us know if you have any suggestions so that we can continue to provide you with a quality service. Thank you again for your confidence.
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Miguel D.
Rating: 1 out of 5
following a purchase from 18/06/2021
I will never order anything from your site again. I received a watch with water that only stopped in the end and I ended up throwing it in the garbage 1 hour later.
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Julie D.
Rating: 2 out of 5
I did not receive the right product (my order was a fleur-de-lis bracelet, not a spike bracelet) and no one bothered to answer me to change that. I put two stars because the quality is at least impeccable.
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Response from BOBIJOO
Hello Julie,
We are very sorry that you did not receive the right product.
It must be a problem in the preparation of your order.
We are always available to answer by email or phone.
Please do not hesitate.
The Bobijoo team
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Claudy M.
Rating: 3 out of 5
perfect order, sends conforms, quality of the objects average I waited 1 month before formulating my opinion, for a plate it is correct, but already traces of wear at the level of the brackets of the pendants and blackened the skin after having carried it one day and this after one week, very damage I would thus stop buying at them
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Response from BOBIJOO
Hello Claudy,
We are sincerely sorry for these inconveniences and for this purchase experience.
Some people wear out the veneer more or less quickly, it depends on the PH of the skin (acidity) and certain products (shower gel, perfume...).
We invite you to contact our after-sales service to see together what we can offer you.
We hope you will contact us soon.
The BOBIJOO team.
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Daniele B.
Rating: 3 out of 5
the bracelets have a terrible smell I tried everything: white vinegar ... nothing does!
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Response from BOBIJOO
Hello, the best thing is to contact us to try to understand your problem and especially to solve it. That's why we are here. Thank you in advance. Sincerely yours.
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Marco Z.
Rating: 3 out of 5
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Response from BOBIJOO
Sorry, we don't understand your opinion. Please feel free to contact our customer service for any problem. We are at your disposal. Sincerely. The BOBIJOO team
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ANAELLE J.
Rating: 1 out of 5
following a purchase from 09/02/2021
the jewel is of bad quality. It seemed to have been used before. Nothing to do with the presentation picture on your website. Disappointing.
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Amandine A.
Rating: 3 out of 5
following a purchase from 08/03/2021
hello, disappointed with the ring, because to my taste the piece is too thick. but not otherwise it is not ugly the ring.
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Response from BOBIJOO
Hello Amandine, thank you for your review on our BOBIJOO website. We are sorry that you were not entirely satisfied with the ring. We take note of your remark about the thickness of the piece and will try to improve this point for our next creations. We look forward to seeing you again on our site.
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Christine B.
Rating: 3 out of 5
following a purchase from 24/01/2021
The product did not suit me. Super reactivity of the customer service to be refunded.
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Response from BOBIJOO
Thank you for your review, Christine. We're sorry the product didn't work out for you but we're delighted that our customer service was responsive to your refund. We take your note into account and will do our best to improve. Thank you for your confidence and see you soon on our BOBIJOO website.
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Fabrice K.
Rating: 2 out of 5
following a purchase from 06/12/2020
Nice product well finished for the price. On the other hand, there is a big mistake on the grid. No commercial gesture for a 20€ ring
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Response from BOBIJOO
Dear Fabrice, thank you very much for your positive feedback on the quality of our products. We sincerely apologize for the size error on the grid. We will correct this error immediately and invite you to contact us to find a solution that suits you. Above all, we want our customers to be satisfied with their purchase from BOBIJOO. Thank you again for your trust and understanding. Have a nice day!
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Alexis G.
Rating: 3 out of 5
following a purchase from 05/10/2020
Following my purchase I strongly recommend this site jewel of very good quality very professional and fast delivery and well packed
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Response from BOBIJOO
Thank you very much for your trust and recommendation, Alexis. We are delighted to know that you are satisfied with your purchase on our BOBIJOO website. We will continue to provide quality products and professional service to satisfy our customers. Thank you again for your positive review and see you soon on our site!
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Eva B.
Rating: 3 out of 5
not detailed enough for delivery but the rings are very nice
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Response from BOBIJOO
Thank you for your review Eva, we are delighted that you like our rings. We take into account your remark about the delivery and will do our best to improve this point. Please do not hesitate to contact us if you have any other suggestions for improvement. Thank you again for your confidence.
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Sabrina C.
Rating: 3 out of 5
Well
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Response from BOBIJOO
Thank you for your positive review of our BOBIJOO site, we are delighted to know that you enjoy our products. We will continue to do our best to provide you with a quality experience on our site. We hope to see you soon!
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Anaelle M.
Rating: 3 out of 5
Package to be reviewed to avoid that your customers receive their jewelry broken. Otherwise top delivery!
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Response from BOBIJOO
Dear customer, we are sorry for this experience, we try to have an excellent quality/price ratio, the packaging is important and we try to do the best, the Post Office did not spare your package. The BOBIJOO team.
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