The online store BOBIJOO is praised for its extensive selection of jewelry offered at reasonable prices, making it an attractive option for many customers. The quality of the products consistently impresses, with numerous reviews highlighting beautiful designs and craftsmanship that meet or exceed expectations. Fast and reliable delivery is a recurring theme, with many customers noting their orders arrived on time or even earlier than anticipated, contributing to a positive shopping experience.
Der Ring passt nicht, er ist zu klein. Ich möchte ihn umtauschen gegen einen größeren. How can I do it?
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Response from BOBIJOO
Hello Gerd, I'm sorry the ring isn't working for you and you'd like to exchange it. We are honored to offer you a quality product and we do our best to satisfy our customers. Please contact us so that we can find a satisfactory solution for you. Thank you for your understanding! Best regards, BOBIJOO.
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Linda L.
Rating: 1 out of 5
following a purchase from 01/07/2022
Item never received even though the package tracking indicates that it was delivered. 2 emails sent and no response. I found a number on Google on which I asked to be called back, no call back. What should I do?
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Response from BOBIJOO
Hello Linda, we're sorry you haven't received your item yet. We will do our best to find a satisfactory result and get back to you as soon as possible. Thank you for your patience.
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Gaetan M.
Rating: 1 out of 5
following a purchase from 07/07/2022
Condition of the plating too yellow it shows that the jewel is fake very disappointed with my order
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Response from BOBIJOO
Hello Gaetan, please accept our sincerest apologies for the poor condition of the tackle. We are fully aware that you did not receive the item of the quality you expected and for this reason we will do everything in our power to ensure that this negative experience does not happen again. Thank you for taking the time to review BOBIJOO and for sharing your experience with us.
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Alyssa R.
Rating: 1 out of 5
following a purchase from 15/06/2022
I've been waiting for a week for my order to arrive, and it's already been a week!
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Response from BOBIJOO
Hello Alyssa,
We are sorry to hear that your package has not yet arrived. We invite you to contact our customer service so that your order can be investigated and processed as soon as possible.
Thank you for your patience and trust.
Yours faithfully
The BOBIJOO team
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Valentin A.
Rating: 1 out of 5
following a purchase from 04/06/2022
I placed my order for 3 chains (necklace) to add a pendant that was given to me for my birthday. Unfortunately the clasp of one of the three chains arrived broken, leaving me to doubt the quality of the chains. I would like to make a return and be refunded.
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Response from BOBIJOO
Hello Valentin,
Sorry for your negative experience with our products and I fully understand your frustration. We're sorry you had a bad experience and will gladly refund you for the defective item. Please let us know how we can help you further.
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Lea C.
Rating: 2 out of 5
following a purchase from 23/05/2022
The ring was too small
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Response from BOBIJOO
Hello Lea, sorry the ring didn't meet your expectations. We do our best to satisfy our customers. Please don't hesitate to contact us if you need any help or advice."
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Lauryane S.
Rating: 1 out of 5
following a purchase from 12/03/2022
Poor quality, rough finish
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Response from BOBIJOO
Hi Lauryane, we apologize for the poor quality and rough finish you encountered. We work hard to provide exceptional quality and service. Thank you for giving us a second chance.
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Lydie T.
Rating: 2 out of 5
following a purchase from 30/01/2022
Product returned not conforming to the photo
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Response from BOBIJOO
Hello Lydie, thank you for your review. We are sorry that the product you have received does not conform to the photo. We are taking your feedback into account in order to improve our service and offer you a better shopping experience. Please do not hesitate to contact us if you have any questions or problems. We will be delighted to help you. Sincerely, The BOBIJOO team.
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Céline P.
Rating: 2 out of 5
following a purchase from 10/12/2021
Pendant as described, however black part ''slobbery'' on the turn of the pendant. Disappointed.
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Response from BOBIJOO
Hello Céline, thank you for your review. We are sorry that you are disappointed with our product. We will immediately check the quality of our pendants to resolve this issue. Thank you for letting us know and we hope you will give us a chance to fully satisfy you in the future. We wish you a nice day.
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Julien A.
Rating: 1 out of 5
following a purchase from 05/12/2021
Cufflinks arrived unsoldered. Indeed, I had to put a point of glue in order to simply use them.
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Response from BOBIJOO
Hello Julien,
I'm sorry for the inconvenience you've experienced with your order and I apologize for this. We do our utmost to guarantee impeccable quality and I understand your dissatisfaction. I suggest you contact us directly to find a suitable solution to your problem. Thank you for your confidence in BOBIJOO.
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Gilbert H.
Rating: 2 out of 5
following a purchase from 24/11/2021
I did not receive the right ring size.
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Response from BOBIJOO
Hello Gilbert, I'm sorry to hear that you're not happy with the size of your ring. We do our utmost to offer a quality service to our customers and we would like to find a solution to rectify this situation. Please do not hesitate to contact us directly so that we can find a solution together. We look forward to hearing from you.
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André B.
Rating: 2 out of 5
following a purchase from 06/11/2021
The black onyx stone on my ring did not hold and is therefore lost
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Response from BOBIJOO
Hello André, we're sorry that the black onyx stone on your ring doesn't fit. We will do our best to solve this problem in order to improve the quality of our products. Thank you for your feedback and your confidence in our BOBIJOO website. We hope to see you soon among our satisfied customers. Thank you very much!
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Sonny P.
Rating: 2 out of 5
following a purchase from 02/07/2021
Nickel
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Response from BOBIJOO
Hello Sonny, thank you for your feedback. We are aware that there are always improvements to be made and we are constantly working to improve our BOBIJOO site. We're pleased to see that you're satisfied overall. Please let us know if you have any suggestions so that we can continue to provide you with a quality service. Thank you again for your confidence.
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Miguel D.
Rating: 1 out of 5
following a purchase from 18/06/2021
I will never order anything from your site again. I received a watch with water that only stopped in the end and I ended up throwing it in the garbage 1 hour later.
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Julie D.
Rating: 2 out of 5
I did not receive the right product (my order was a fleur-de-lis bracelet, not a spike bracelet) and no one bothered to answer me to change that. I put two stars because the quality is at least impeccable.
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Response from BOBIJOO
Hello Julie,
We are very sorry that you did not receive the right product.
It must be a problem in the preparation of your order.
We are always available to answer by email or phone.
Please do not hesitate.
The Bobijoo team
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ANAELLE J.
Rating: 1 out of 5
following a purchase from 09/02/2021
the jewel is of bad quality. It seemed to have been used before. Nothing to do with the presentation picture on your website. Disappointing.
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Fabrice K.
Rating: 2 out of 5
following a purchase from 06/12/2020
Nice product well finished for the price. On the other hand, there is a big mistake on the grid. No commercial gesture for a 20€ ring
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Response from BOBIJOO
Dear Fabrice, thank you very much for your positive feedback on the quality of our products. We sincerely apologize for the size error on the grid. We will correct this error immediately and invite you to contact us to find a solution that suits you. Above all, we want our customers to be satisfied with their purchase from BOBIJOO. Thank you again for your trust and understanding. Have a nice day!
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Claudine P.
Rating: 1 out of 5
I did not receive my package. It was lost...
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Response from BOBIJOO
Dear customer, we are sorry and despite our research and the claim opened with the Post Office, your package was probably "lost" (holiday season ...), we have initiated a refund of your order. Sorry again and thank you for your trust. The BOBIJOO team.
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Antoine C.
Rating: 2 out of 5
bad point with amazon one week to be delivered whereas with the post office 3jours in my memories
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Response from BOBIJOO
Dear customer, we are sorry but the post office does not always respect its deadlines and even more in this summer period. Do not hesitate to come back to us for any question. Thank you for your confidence. The BOBIJOO team.
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Joanna C.
Rating: 2 out of 5
Costume jewelry without any quality sorry I expected better
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Response from BOBIJOO
Dear customer, we are sorry for this experience, please do not hesitate to come back to us for an exchange or a refund, we are always here to help you. The BOBIJOO team.
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