Customer reviews of BOBIJOO

Trust Attestation
9,7 /10
Overall rating: 9,7 out of 10
Based on 6 674 published reviews
5 6 065 91% 4 396 6% 3 109 2% 2 41 1% 1 63 1%

Summary of reviews

BOBIJOO consistently delivers with fast and careful shipping, reliable on-time delivery, secure packaging, and messages updating each order stage, leaving customers very satisfied and praising the speed and reliability. The product quality is repeatedly described as beautiful, high-quality, and true to description, with many items meeting or exceeding expectations and quick fulfillment of orders. Customer service and professionalism shine, with several mentions of serious, helpful, and understanding staff guiding exchanges and size issues, contributing to positive experiences and repeat purchases. Overall, customers highlight strong value for money, well-made jewelry, and a seamless shopping experience from order to receipt.

Reviews 1 and 3 stars

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Daniele B.
Rating: 3 out of 5
the bracelets have a terrible smell I tried everything: white vinegar ... nothing does!
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Response from BOBIJOO
Hello, the best thing is to contact us to try to understand your problem and especially to solve it. That's why we are here. Thank you in advance. Sincerely yours.
M
Marco Z.
Rating: 3 out of 5
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Response from BOBIJOO
Sorry, we don't understand your opinion. Please feel free to contact our customer service for any problem. We are at your disposal. Sincerely. The BOBIJOO team
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Anaelle J.
Rating: 1 out of 5
following a purchase from 09/02/2021
the jewel is of bad quality. It seemed to have been used before. Nothing to do with the presentation picture on your website. Disappointing.
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Amandine A.
Rating: 3 out of 5
following a purchase from 08/03/2021
hello, disappointed with the ring, because to my taste the piece is too thick. but not otherwise it is not ugly the ring.
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Response from BOBIJOO
Hello Amandine, thank you for your review on our BOBIJOO website. We are sorry that you were not entirely satisfied with the ring. We take note of your remark about the thickness of the piece and will try to improve this point for our next creations. We look forward to seeing you again on our site.
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Christine B.
Rating: 3 out of 5
following a purchase from 24/01/2021
The product did not suit me. Super reactivity of the customer service to be refunded.
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Response from BOBIJOO
Thank you for your review, Christine. We're sorry the product didn't work out for you but we're delighted that our customer service was responsive to your refund. We take your note into account and will do our best to improve. Thank you for your confidence and see you soon on our BOBIJOO website.
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Alexis G.
Rating: 3 out of 5
following a purchase from 05/10/2020
Following my purchase I strongly recommend this site jewel of very good quality very professional and fast delivery and well packed
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Response from BOBIJOO
Thank you very much for your trust and recommendation, Alexis. We are delighted to know that you are satisfied with your purchase on our BOBIJOO website. We will continue to provide quality products and professional service to satisfy our customers. Thank you again for your positive review and see you soon on our site!
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Eva B.
Rating: 3 out of 5
not detailed enough for delivery but the rings are very nice
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Response from BOBIJOO
Thank you for your review Eva, we are delighted that you like our rings. We take into account your remark about the delivery and will do our best to improve this point. Please do not hesitate to contact us if you have any other suggestions for improvement. Thank you again for your confidence.
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Sabrina C.
Rating: 3 out of 5
Well
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Response from BOBIJOO
Thank you for your positive review of our BOBIJOO site, we are delighted to know that you enjoy our products. We will continue to do our best to provide you with a quality experience on our site. We hope to see you soon!
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Anaelle M.
Rating: 3 out of 5
Package to be reviewed to avoid that your customers receive their jewelry broken. Otherwise top delivery!
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Response from BOBIJOO
Dear customer, we are sorry for this experience, we try to have an excellent quality/price ratio, the packaging is important and we try to do the best, the Post Office did not spare your package. The BOBIJOO team.
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Claudine P.
Rating: 1 out of 5
I did not receive my package. It was lost...
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Response from BOBIJOO
Dear customer, we are sorry and despite our research and the claim opened with the Post Office, your package was probably "lost" (holiday season ...), we have initiated a refund of your order. Sorry again and thank you for your trust. The BOBIJOO team.
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Jocelyne V.
Rating: 3 out of 5
.... and again I am generous! It was my first order, but unfortunately I think it will be the last, because it is not a reason that the price is low so that it is not clean.
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Response from BOBIJOO
Dear customer, we are sorry for this experience, please do not hesitate to come back to us for an exchange or a refund, we are always here to help you. The BOBIJOO team.
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Delphine B.
Rating: 3 out of 5
The store looks serious but the products are not very qualitative
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Response from BOBIJOO
Dear customer, we are sorry for this experience, please do not hesitate to come back to us for an exchange or a refund, we are always here to help you. The BOBIJOO team.
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