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M
Rating: 3 out of 5
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Customer reviews of Bonbonrama
Trust Attestation
9,6
/10
Overall rating: 9,6 out of 10
Based on 2 770 published reviews
Summary of reviews
Bonbonrama consistently delivers fast delivery and careful packaging, with many reviews highlighting orders arriving on time and in good condition, including pallets prepared with care and shipments that are easy to order online. The store offers a wide selection of candies at attractive prices, with customers praising the variety, the ongoing availability of trendy merchandise, and the overall ease of ordering. Customer service is repeatedly described as professional, friendly, responsive, and accessible by phone, contributing to a reliable buying experience. Packaging is mentioned as consistently secure, with goods arriving intact and shipments described as well packaged and reliable.
Reviews 1, 2 and 3 stars
Reset filtersN
Rating: 1 out of 5
You ask me if I am satisfied with an order that has not yet been delivered. Delivery time not respected. This is my last order with bonbonrama because the shipping costs and the merchandise are expensive, I have compared with other suppliers.
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O
Rating: 2 out of 5
Order received after the holidays
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S
Rating: 1 out of 5
Very very disappointed, expired product, I will never order from you again! I missed my event and my reputation because of you. I have informed my entire network.
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J
Rating: 1 out of 5
An order placed and paid for on January 4, still not delivered on the 15th and the only response we get is that we are waiting for a return from the carrier.. this is not serious!
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A
Rating: 1 out of 5
Hello, I thought I would get a professional wholesale price by ordering the batch of 1200 Chupa Chups lollipops, but when I did the math, with the shipping costs, the lollipop is more expensive by 1 cent compared to a pack of 24 Chupa Chups seen in the supermarket (Carrefour)... extremely disappointed... so there is no point in ordering from you.
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O
Rating: 3 out of 5
Fast delivery ✅ A little welcome gift would have been nice.
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Response from Bonbonrama
Hello,
Thank you for your positive feedback, we are delighted that the delivery was quick !
Regarding the little welcome gift, we understand your comment . Unfortunately, gifts are not systematic, but good news: now that you are a customer, you will accumulate loyalty points with each order. These points can be converted into vouchers, allowing you to regularly enjoy little surprises... !
We look forward to seeing you again soon on our site for the continuation of this sweet adventure
See you very soon,
The Bonbonrama team
Thank you for your positive feedback, we are delighted that the delivery was quick !
Regarding the little welcome gift, we understand your comment . Unfortunately, gifts are not systematic, but good news: now that you are a customer, you will accumulate loyalty points with each order. These points can be converted into vouchers, allowing you to regularly enjoy little surprises... !
We look forward to seeing you again soon on our site for the continuation of this sweet adventure
See you very soon,
The Bonbonrama team
C
Rating: 3 out of 5
The prices are good but I got 2 candies that were pierced in the missile explosion box which leaked onto all the other candies so my young audience didn't want them.
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H
Rating: 3 out of 5
Hello, I really liked the order itself, but I was disturbed by the fact that the delivery did not arrive as expected in 2-3 business days, but took longer. As a result, the items were not available in time for my sales event. Additionally, the squid-shaped candies were crushed and did not look nice. Other than that, everything else was great, and I will be placing a new order this week. Best regards, Unus
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Response from Bonbonrama
Hello Halil,
Thank you for taking the time to share your feedback.
We are delighted to hear that you were generally pleased with your order and that you are already considering a new order!
However, we are sincerely sorry for the delivery delay and the impact it may have had on your event. Although we do everything possible to ensure that the announced deadlines are met, it can unfortunately happen that some deliveries encounter unforeseen circumstances beyond our control. We will check with our carrier what may have caused this setback.
Regarding the squid-shaped candies, we regret that they arrived damaged. We will pass this information on to our logistics team to improve the packaging of these more fragile products.
See you very soon and thank you again for your loyalty.
Best regards,
The Bonbonrama team
Thank you for taking the time to share your feedback.
We are delighted to hear that you were generally pleased with your order and that you are already considering a new order!
However, we are sincerely sorry for the delivery delay and the impact it may have had on your event. Although we do everything possible to ensure that the announced deadlines are met, it can unfortunately happen that some deliveries encounter unforeseen circumstances beyond our control. We will check with our carrier what may have caused this setback.
Regarding the squid-shaped candies, we regret that they arrived damaged. We will pass this information on to our logistics team to improve the packaging of these more fragile products.
See you very soon and thank you again for your loyalty.
Best regards,
The Bonbonrama team
J
Rating: 3 out of 5
I sent an email following my order received as expected but I never got a reply.
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C
Rating: 1 out of 5
Ordered 3 boxes, I was delivered 3 bags. No refund even though the mistake is on their part.
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E
Rating: 3 out of 5
Good, except that when we take lots we always end up with the same things: teddy bears and smooth cokes we can't get our heads around.
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Response from Bonbonrama
Hello,
Thank you for your feedback, it is valuable for us to help improve.
We understand your frustration regarding the repetition of certain products like gummy bears or smooth cola bottles in the batches. Please know that these assortments are prepared directly by the supplier, and we cannot intervene in their exact composition.
That is why we do our best to provide you with as much information as possible on our product sheets to give you a clear idea of what to expect. We encourage you to carefully read these descriptions before ordering, and to contact us if you have any doubts: we are always available to advise you.
We hope that you have still found other references to your liking, and we remain at your disposal for any future orders.
See you soon,
The Bonbonrama team
Thank you for your feedback, it is valuable for us to help improve.
We understand your frustration regarding the repetition of certain products like gummy bears or smooth cola bottles in the batches. Please know that these assortments are prepared directly by the supplier, and we cannot intervene in their exact composition.
That is why we do our best to provide you with as much information as possible on our product sheets to give you a clear idea of what to expect. We encourage you to carefully read these descriptions before ordering, and to contact us if you have any doubts: we are always available to advise you.
We hope that you have still found other references to your liking, and we remain at your disposal for any future orders.
See you soon,
The Bonbonrama team
J
Rating: 1 out of 5
A bag of sweets with a hole in it and the delivery man didn't contact me... Yet I've been working since 5am in my laboratory 🤣🤣🤣🤣
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Response from Bonbonrama
Hello and thank you for your message!
We are sincerely sorry to hear that one of your candy bags arrived punctured, and that the delivery person did not contact you despite your presence... Unfortunately, we are not the carrier and do not have control over the professionalism of certain delivery personnel, but we completely understand your dissatisfaction.
Rest assured that we will escalate this situation to the relevant carrier so that it does not happen again.
Hoping that the rest of your order has still brought you satisfaction — and that we will have the pleasure of seeing you again very soon on our site for a new order!
Best regards,
The Bonbonrama team
We are sincerely sorry to hear that one of your candy bags arrived punctured, and that the delivery person did not contact you despite your presence... Unfortunately, we are not the carrier and do not have control over the professionalism of certain delivery personnel, but we completely understand your dissatisfaction.
Rest assured that we will escalate this situation to the relevant carrier so that it does not happen again.
Hoping that the rest of your order has still brought you satisfaction — and that we will have the pleasure of seeing you again very soon on our site for a new order!
Best regards,
The Bonbonrama team
K
Rating: 3 out of 5
Order tracking not totally clear, too bad
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Response from Bonbonrama
Hello,
Thank you for your feedback!
We are sorry that the order tracking was not as clear as you would have liked. Unfortunately, some carriers do not always update the information in real-time, which can create confusion.
Please do not hesitate to call us during your next order: we will be happy to provide you with real-time updates on your delivery and assist you as best as we can.
Thank you again for your trust, and we look forward to seeing you soon on our site 🍬
Best regards,
The Bonbonrama team
Thank you for your feedback!
We are sorry that the order tracking was not as clear as you would have liked. Unfortunately, some carriers do not always update the information in real-time, which can create confusion.
Please do not hesitate to call us during your next order: we will be happy to provide you with real-time updates on your delivery and assist you as best as we can.
Thank you again for your trust, and we look forward to seeing you soon on our site 🍬
Best regards,
The Bonbonrama team
J
Rating: 2 out of 5
Boxes completely smashed inside the cartons, always late delivery. Received an e-mail for delivery on such and such a day and received it the next day without being informed....
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Response from Bonbonrama
Hello Julien, Thank you for sharing your review. We're sorry to hear that you encountered problems with your delivery. We would like to stress that our customer service is available to help you Monday to Friday, 9am to 5pm, by email and telephone. Unfortunately, we did not hear from you regarding this problematic delivery. We would have been delighted to assist you and resolve this situation as quickly as possible.
S
Rating: 3 out of 5
It's a pity that free shipping is so random and not really accessible!
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X
Rating: 1 out of 5
Delivery to the wrong address Products delivered that do not correspond to our order
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X
Rating: 3 out of 5
Unfortunately pallet on sidewalk independent of your company I understand but still
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Response from Bonbonrama
Hello Xavier,
Thank you for your feedback and for your understanding regarding the delivery.
We are sincerely sorry that your pallet was left on the sidewalk. Even though this is the responsibility of the carrier, we fully understand that this situation can be uncomfortable, and we take it very seriously.
For future deliveries, we will work together to find a more suitable solution, such as setting up an appointment between you and the carrier, to avoid this type of inconvenience.
Thank you again for your trust, and see you very soon on our site!
Best regards,
The Bonbonrama team
Thank you for your feedback and for your understanding regarding the delivery.
We are sincerely sorry that your pallet was left on the sidewalk. Even though this is the responsibility of the carrier, we fully understand that this situation can be uncomfortable, and we take it very seriously.
For future deliveries, we will work together to find a more suitable solution, such as setting up an appointment between you and the carrier, to avoid this type of inconvenience.
Thank you again for your trust, and see you very soon on our site!
Best regards,
The Bonbonrama team
V
Rating: 3 out of 5
The fragile lollipops were poorly packaged, just with a layer of blue bubble wrap, while the watermelon pop lollipops arrived almost completely broken, so unsaleable. It's a shame, because they're so pretty.
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Response from Bonbonrama
Hello Victoria,
Thank you for taking the time to share your feedback with us.
We are truly sorry to hear that the Watermelon Pop lollipops arrived damaged. They are indeed very nice products, and we understand your disappointment regarding their condition upon receipt, especially if they become unsellable.
Since these lollipops are particularly fragile, we will pass this information on to our logistics team and our supplier to enhance their protection for future shipments.
Your feedback is valuable; it helps us to constantly improve the quality of our shipments. Please do not hesitate to contact us for any new orders; we remain at your service.
Best regards,
The Bonbonrama Team
Thank you for taking the time to share your feedback with us.
We are truly sorry to hear that the Watermelon Pop lollipops arrived damaged. They are indeed very nice products, and we understand your disappointment regarding their condition upon receipt, especially if they become unsellable.
Since these lollipops are particularly fragile, we will pass this information on to our logistics team and our supplier to enhance their protection for future shipments.
Your feedback is valuable; it helps us to constantly improve the quality of our shipments. Please do not hesitate to contact us for any new orders; we remain at your service.
Best regards,
The Bonbonrama Team
C
Rating: 3 out of 5
The delivery was fine, but the deliveryman was a bit unpleasant.
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Response from Bonbonrama
Hello,
Thank you for your feedback!
We are delighted that the delivery went well overall. However, we are sorry to hear that the delivery person was unpleasant. Although we are unfortunately not responsible for the behavior of the carriers, we completely understand that this can somewhat tarnish your experience.
Fortunately, at Bonbonrama, we are always kind and pleasant 😄! And we do everything we can to ensure that your orders go smoothly, from the cart to the reception.
We will still pass on the information to the concerned carrier to improve this aspect.
Thank you again for your trust, and see you very soon on our site 🍬
Best regards,
The Bonbonrama team
Thank you for your feedback!
We are delighted that the delivery went well overall. However, we are sorry to hear that the delivery person was unpleasant. Although we are unfortunately not responsible for the behavior of the carriers, we completely understand that this can somewhat tarnish your experience.
Fortunately, at Bonbonrama, we are always kind and pleasant 😄! And we do everything we can to ensure that your orders go smoothly, from the cart to the reception.
We will still pass on the information to the concerned carrier to improve this aspect.
Thank you again for your trust, and see you very soon on our site 🍬
Best regards,
The Bonbonrama team
S
Rating: 3 out of 5
The prices are much more expensive than your competitors, which is a pity because shipping is fast and well packaged. Bonne continuation.
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Response from Bonbonrama
Hello Stéphane,
Thank you for your message and your constructive feedback.
We do our best to offer competitive prices by aligning ourselves as much as possible with those of our competitors. However, some items may indeed seem more expensive per unit. That’s why we recommend purchasing by the carton, which often allows you to benefit from a much more advantageous rate.
Furthermore, we regularly implement promotions and special offers, which you can find directly on our website.
And that’s not all! Thanks to your orders, you accumulate loyalty points that you can convert into vouchers, as well as exclusive discount codes based on your history. A great way to make real savings in the long term 🎉
Thank you again for your trust and your compliments on the shipping and packaging – we look forward to seeing you again very soon at Bonbonrama!
Best regards,
The Bonbonrama team
Thank you for your message and your constructive feedback.
We do our best to offer competitive prices by aligning ourselves as much as possible with those of our competitors. However, some items may indeed seem more expensive per unit. That’s why we recommend purchasing by the carton, which often allows you to benefit from a much more advantageous rate.
Furthermore, we regularly implement promotions and special offers, which you can find directly on our website.
And that’s not all! Thanks to your orders, you accumulate loyalty points that you can convert into vouchers, as well as exclusive discount codes based on your history. A great way to make real savings in the long term 🎉
Thank you again for your trust and your compliments on the shipping and packaging – we look forward to seeing you again very soon at Bonbonrama!
Best regards,
The Bonbonrama team
M
Rating: 2 out of 5
Not disappointed with the sweets, but having placed many orders with you and large orders, I have never had a gift or discount.
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Response from Bonbonrama
Hello Mélissa,
Thank you for your message and your loyalty – we are delighted that you enjoy our candies 🥰
We completely understand your remark, and we are sorry if you felt that you were not rewarded despite your many orders.
Please know that each order allows you to accumulate loyalty points, which you can then convert into vouchers directly from your customer account. Do not hesitate to contact us if you would like us to check your points balance together or if you need help using your benefits.
Thank you again for your trust, and see you very soon on Bonbonrama 🍬
Best regards,
The Bonbonrama team
Thank you for your message and your loyalty – we are delighted that you enjoy our candies 🥰
We completely understand your remark, and we are sorry if you felt that you were not rewarded despite your many orders.
Please know that each order allows you to accumulate loyalty points, which you can then convert into vouchers directly from your customer account. Do not hesitate to contact us if you would like us to check your points balance together or if you need help using your benefits.
Thank you again for your trust, and see you very soon on Bonbonrama 🍬
Best regards,
The Bonbonrama team
M
Rating: 3 out of 5
One of the boxes was opened, and a few sweets were wandering around in the box + Unusual color on the FINI sweets (wild strawberries)
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S
Rating: 3 out of 5
A little disappointed because I ordered the haribot display which came broken.
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J
Rating: 3 out of 5
Delivery on time but 2 bags of sweets torn and sweets spread out in the delivery crate
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S
Rating: 3 out of 5
delivery very good carton nikel except that inside the cardboard mouse eventree
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G
Rating: 3 out of 5
JOUR BON SITE MES MANQUE DE CHOIX EN HARIBO HALAL ET GOODISE ET MEUBLE PASSE ASSER DE PROMO PAS GRAND CHOIX POUR NOEL SINON BIEN
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Response from Bonbonrama
Hello Guy,
Thank you for your positive feedback and constructive comments!
Regarding the halal Haribo range, you are absolutely right: the brand offers very few halal references, which unfortunately limits our possibilities. However, we are doing our best to gradually expand our range of halal candies, including with other brands known for their quality.
On the goodies side, we also try to offer them regularly when we have them in stock, often in the form of gifts or special offers to discover on our site.
Finally, for Christmas, we take note of your comment – our team is already working on expanding our catalog for the upcoming holidays 🎄
Thank you again for your trust,
See you very soon on Bonbonrama 🍬
Best regards,
The Bonbonrama team
Thank you for your positive feedback and constructive comments!
Regarding the halal Haribo range, you are absolutely right: the brand offers very few halal references, which unfortunately limits our possibilities. However, we are doing our best to gradually expand our range of halal candies, including with other brands known for their quality.
On the goodies side, we also try to offer them regularly when we have them in stock, often in the form of gifts or special offers to discover on our site.
Finally, for Christmas, we take note of your comment – our team is already working on expanding our catalog for the upcoming holidays 🎄
Thank you again for your trust,
See you very soon on Bonbonrama 🍬
Best regards,
The Bonbonrama team
I
Rating: 1 out of 5
I still haven't received my order and as far as they're concerned, we're the ones at fault - the world's upside down.
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Response from Bonbonrama
Hello, Thank you for your review. We regret the "incident" encountered with your first order. Indeed, the reservation "pallet not delivered" is not acceptable by the carrier one hour after delivery and the instruction to leave it in front of your home. However, we would like to thank you for continuing to place your trust in us, and hope that your second order went smoothly.
F
Rating: 2 out of 5
the last order I received my boxes were torn and inpresentable to my customers.
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E
Rating: 2 out of 5
expired candies
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E
Rating: 2 out of 5
expired candies
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L
Rating: 3 out of 5
Hello a fast parcel very very good super nothing to say
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Response from Bonbonrama
Hello Laurent,
A big thank you for your enthusiastic feedback! 😊
We are delighted that everything went perfectly, from the order to the reception.
Your satisfaction is our greatest reward 🎉
See you very soon for a new sweet order on Bonbonrama 🍬
Best regards,
The Bonbonrama team
A big thank you for your enthusiastic feedback! 😊
We are delighted that everything went perfectly, from the order to the reception.
Your satisfaction is our greatest reward 🎉
See you very soon for a new sweet order on Bonbonrama 🍬
Best regards,
The Bonbonrama team
Z
Rating: 2 out of 5
Small b-mol on my order, I ordered an item they no longer had in stock or a mistake announcement, that being said I was given the lower quantity when the error comes from them, no commercial gesture offered ... In short not professional at all ... Otherwise good product
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A
Rating: 2 out of 5
I have received my order but I have a package of candy that has been opened and spilled in the box.
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C
Rating: 3 out of 5
The order was received but the packets of maocroqui and watermelon candy were open when the package was opened.
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A
Rating: 1 out of 5
Customer service offered me a credit note for an amount that did not correspond to the loss. After a refusal on my part, radio silence. No response for over a week.
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Response from Bonbonrama
Thank you for taking the time to share your experience. We're sorry you didn't accept one of our proposals, which was a credit note. Indeed, it did not correspond to the amount of the loss. It was 3 times the value of the loss! (8 euros loss, 20 euros proposed credit note). In fact, for a product with a total value of €14.20, more than a third of which is still marketable, we don't return it, nor do we send you back a box, which would be an aberration given that the accumulated transport costs, not to mention the carbon footprint, represent 3 times the value of the product! We try to find solutions, but sorry, they have to make economic sense.
C
Rating: 1 out of 5
I ordered 7 packs of 2k500 g of chewing gum balls Hard, tasteless and inedible, especially for children The product is to be thrown away I spent over 100 euros on this deplorable purchase
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A
Rating: 2 out of 5
Order arrived in poor condition, least gesture in return.
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A
Rating: 1 out of 5
Disappointed with the last order for the Christmas holidays, delivered 10 days later and we had to pay the return postage.
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A
Rating: 1 out of 5
I still haven't received a reply from bonbonrama, despite my two e-mails. Bonbonrama cancelled the coupon, without giving any reason. I still have no explanation, no coupon returned... Very disappointed...
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Response from Bonbonrama
Thank you for taking the time to share your experience. A coupon to compensate for the breakage of some lollipops had indeed been forgotten. Sorry for the oversight, the error had been corrected and explained to you by e-mail on February 6, following your comment. If you are referring to the loyalty points which were cancelled in October 2021 and which concern your order of October 20, 2020, please note that there is a reason for this. In fact, as we explained to you in an e-mail that you obviously didn't read, loyalty points are valid for 1 year because they are supposed to reward... your loyalty. Loyalty is considered to imply more regular orders, especially for candy professionals.