Customer reviews of Bonbonrama

9,6 /10

Based on 2 770 published reviews

5 2 418 87% 4 220 8% 3 81 3% 2 25 1% 1 26 1%

Summary of reviews

Bonbonrama consistently delivers fast delivery and careful packaging, with many reviews highlighting orders arriving on time and in good condition, including pallets prepared with care and shipments that are easy to order online. The store offers a wide selection of candies at attractive prices, with customers praising the variety, the ongoing availability of trendy merchandise, and the overall ease of ordering. Customer service is repeatedly described as professional, friendly, responsive, and accessible by phone, contributing to a reliable buying experience. Packaging is mentioned as consistently secure, with goods arriving intact and shipments described as well packaged and reliable.

Reviews 1, 2, 3, 4 and 5 stars

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Acheteur Vérifié

Published on 20/02/2020 à 11h08 following a purchase from 14/02/2020

Very good service provider for wholesalers and private customers

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Acheteur Vérifié

Published on 20/02/2020 à 10h33 following a purchase from 18/02/2020

Super site Top order reception

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Acheteur Vérifié

Published on 19/02/2020 à 16h25 following a purchase from 16/02/2020

Perfect

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Acheteur Vérifié

Published on 19/02/2020 à 12h54 following a purchase from 13/02/2020

Customer service is very responsive and attentive. On the other hand, transport is very average. Many boxes arrived very damaged.

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Acheteur Vérifié

Published on 18/02/2020 à 15h25 following a purchase from 11/02/2020

Top-notch, serious company. In 2 orders delivered on pallet, only one small error which was immediately repaired. Super-commercial, attentive customer service. And I'm not talking about the prices and new products I've never seen from any of my previous suppliers in 20 years of business.

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Acheteur Vérifié

Published on 17/02/2020 à 18h59 following a purchase from 10/02/2020

The price per kilo is missing. At least for me.
It's a pity that prices don't go down depending on the order.
But very responsive customer service, perfect delivery.

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Acheteur Vérifié

Published on 17/02/2020 à 15h07 following a purchase from 14/02/2020

I am super satisfied and I would stay here for my orders bombons, I recommend 10000%.

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Acheteur Vérifié

Published on 17/02/2020 à 11h18 following a purchase from 05/02/2020

Top-notch deliveries

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Acheteur Vérifié

Published on 13/02/2020 à 19h18 following a purchase from 09/02/2020

Perfect, the only drawback is the high postage costs.

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Acheteur Vérifié

Published on 13/02/2020 à 15h26 following a purchase from 09/02/2020

Very good service and fast delivery, thank you.

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Acheteur Vérifié

Published on 13/02/2020 à 14h58 following a purchase from 08/02/2020

At the top

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Acheteur Vérifié

Published on 13/02/2020 à 07h32 following a purchase from 05/02/2020

I'm always satisfied with my order and your products, and the people I talk to by e-mail are super professional and super nice. Keep up the good work!

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Acheteur Vérifié

Published on 11/02/2020 à 21h26 following a purchase from 06/02/2020

Very goodc

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Acheteur Vérifié

Published on 11/02/2020 à 14h15 following a purchase from 06/02/2020

Super nothing to complain everything is nikel fast shipping fast resu

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Acheteur Vérifié

Published on 11/02/2020 à 10h43 following a purchase from 04/02/2020

fast

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Acheteur Vérifié

Published on 11/02/2020 à 08h54 following a purchase from 06/02/2020

Highly accurate products. Fast delivery. Always top-notch!

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Acheteur Vérifié

Published on 11/02/2020 à 08h36 following a purchase from 04/02/2020

fast, well-packaged delivery

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Acheteur Vérifié

Published on 08/02/2020 à 14h11 following a purchase from 05/02/2020

perfect very fast

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Acheteur Vérifié

Published on 07/02/2020 à 08h20 following a purchase from 04/02/2020

Perfect, as always, thank you.

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Acheteur Vérifié

Published on 07/02/2020 à 06h57 following a purchase from 03/02/2020

I was very satisfied

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Acheteur Vérifié

Published on 06/02/2020 à 22h30 following a purchase from 04/02/2020

Delivery in 2 days!

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Acheteur Vérifié

Published on 04/02/2020 à 22h59 following a purchase from 28/01/2020

Non-existent customer service. Impossible to get a live answer to fix a bug on the delivery choice. Had to go by e-mail. Not very professional. I almost cancelled my order. Good to hear ...

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Response from Bonbonrama Published on 05/02/2020

Hello and thank you for taking the time to send us your feedback. We are sorry that, unlike the majority of reviewers, you are not happy with our service and find us unprofessional. I understand that your dissatisfaction stems from the fact that we asked you to make a written request for delivery to a parcel delivery centre of your choice. At the moment we're experiencing a surge in orders, and our operators can't process all requests immediately as you would have liked. We prefer you to use the space reserved for this purpose when placing your order. This ensures that you don't make any typing errors, and that your instructions (e.g. change of address, number to call or delivery instructions) are taken into account when the delivery note is prepared. We'll do our best to communicate with you in the future to ensure that you're as satisfied as you were with your previous orders.

Acheteur Vérifié

Published on 03/02/2020 à 08h30 following a purchase from 18/01/2020

Order received late, problem at customs due to lack of information. I also have a box that arrived broken. The parcel, however, was whole. Otherwise top site and very good merchandise

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Acheteur Vérifié

Published on 31/01/2020 à 06h33 following a purchase from 27/01/2020

I received my order and I am very satisfied.

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Acheteur Vérifié

Published on 30/01/2020 à 12h31 following a purchase from 22/01/2020

Many orders placed and never disappointed! I recommend :)

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Acheteur Vérifié

Published on 30/01/2020 à 08h09 following a purchase from 28/01/2020

Perfect, responsive service that's always top-notch. I really recommend it without hesitation.

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Acheteur Vérifié

Published on 29/01/2020 à 14h43 following a purchase from 23/01/2020

nothing to say it's perfect and above all fast

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Acheteur Vérifié

Published on 29/01/2020 à 10h43 following a purchase from 26/01/2020

Very fast delivery and parcel received in excellent condition. The number of products you can order is very large and there is no shortage of new products.

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Acheteur Vérifié

Published on 29/01/2020 à 09h22 following a purchase from 20/01/2020

fast and efficient

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Acheteur Vérifié

Published on 28/01/2020 à 09h08 following a purchase from 20/01/2020

Perfect

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Acheteur Vérifié

Published on 23/01/2020 à 22h13 following a purchase from 21/01/2020

fast order superbly packaged

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Acheteur Vérifié

Published on 23/01/2020 à 14h11 following a purchase from 18/01/2020

Fast delivery, very nice display

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Acheteur Vérifié

Published on 22/01/2020 à 16h00 following a purchase from 09/01/2020

Very good fast and careful delivery, I recommend!

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Acheteur Vérifié

Published on 22/01/2020 à 15h45 following a purchase from 20/01/2020

Very fast, lots of choice, care taken with the parcel, I recommend

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Acheteur Vérifié

Published on 22/01/2020 à 15h07 following a purchase from 20/01/2020

Super service on the phone and very fast delivery. Thank you very much.

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Acheteur Vérifié

Published on 20/01/2020 à 16h18 following a purchase from 15/01/2020

Reactivity, express delivery in 24h of 50kg of dope, nothing to say, except that on top of that they are very pleasant and good traders! BRAVO! It's great to still have people with a sense of customer service!

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Acheteur Vérifié

Published on 20/01/2020 à 07h55 following a purchase from 14/01/2020

Extremely fast, excellent advice and order management. Thanks Simon

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Acheteur Vérifié

Published on 18/01/2020 à 11h47 following a purchase from 14/01/2020

At the top!

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Acheteur Vérifié

Published on 18/01/2020 à 08h08 following a purchase from 14/01/2020

TRES BIEN TRES PROF MERCI A L'EQUIPE BONBONRAMA

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Acheteur Vérifié

Published on 17/01/2020 à 08h23 following a purchase from 10/01/2020

fast delivery website very well done and pleasant to look at

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