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A
Rating: 4 out of 5
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Customer reviews of Bonbonrama
Trust Attestation
9,6
/10
Overall rating: 9,6 out of 10
Based on 2 770 published reviews
Summary of reviews
Bonbonrama consistently delivers fast delivery and careful packaging, with many reviews highlighting orders arriving on time and in good condition, including pallets prepared with care and shipments that are easy to order online. The store offers a wide selection of candies at attractive prices, with customers praising the variety, the ongoing availability of trendy merchandise, and the overall ease of ordering. Customer service is repeatedly described as professional, friendly, responsive, and accessible by phone, contributing to a reliable buying experience. Packaging is mentioned as consistently secure, with goods arriving intact and shipments described as well packaged and reliable.
Reviews 1, 2, 3 and 4 stars
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Rating: 3 out of 5
Order not as described on the website
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Response from Bonbonrama
Hello. Thank you for taking the time to share your opinion. However, please do not hesitate to let us know directly if any of the products we have sold you are incorrectly described. We make every effort to ensure that the description is as accurate and complete as possible, but if we're wrong, we'll try to make it right. We just need to know
A
Rating: 3 out of 5
NOT enough regular novelty
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A
Rating: 3 out of 5
Two packs of dentures were opened
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A
Rating: 1 out of 5
Chocolate bars limit expired (3 months), I am offered a discount that jaccepte, by an incredible all passe passe, I am told that VAT has not been paid, I find myself with a credit of 1 €, lol, too strong sales and accountants BOMBORAMA.
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Response from Bonbonrama
Thank you for taking the time to leave a review. We're sorry that, unlike most of our customers, you had a bad experience with our customer service. In fact, when we were editing your discount agreed between us because we hadn't pointed out that the DLUO of the chocolate bars was 3 months, we realized that the invoice contained a VAT error. Due to an incorrect configuration, one of the products was sold exclusive of VAT, so the totals were wrong. As you know as a professional, invoicing or accounting software is approved by the Ministry of Finance and invoices cannot be modified at our whim. The invoice was automatically corrected to be valid and fair. So, I can't agree with you on this one, we can't say we were too strong. Fortunately, we corrected our mistake and your invoice is now fair!
A
Rating: 3 out of 5
ALL OK BUT TOO MANY BREAKAGES WHICH WILL GENERATE SHIPPING COSTS
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A
Rating: 4 out of 5
Except for my cracked Haribo display Perfect work!
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A
Rating: 4 out of 5
Very fast delivery! Too bad some products were out of stock. Very satisfied with my purchases.
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A
Rating: 4 out of 5
Fast and efficient
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A
Rating: 4 out of 5
Fast and well packaged
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A
Rating: 4 out of 5
Fast delivery, always satisfied
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A
Rating: 4 out of 5
très bien emballer sav tres bien
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A
Rating: 3 out of 5
A lot of products are missing.
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A
Rating: 4 out of 5
I love your site, the thing that is most unfortunate is that you are often out of stock on products, and you do not often put new but if not great your site.
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A
Rating: 4 out of 5
Order conforms Fast delivery
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A
Rating: 4 out of 5
Order tj received on time
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A
Rating: 3 out of 5
Not necessarily happy, I can not finalize my order because for several months many out of stock.
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A
Rating: 2 out of 5
Hello Many candies (smarties lacasitas) are damaged
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Response from Bonbonrama
Hello. Thank you for taking the time to leave us a review. We're sorry for the state in which the Lacasitos arrived. I would like to remind you that our customer service department is available by phone or e-mail to find a solution in the event of an incident (+33 4 69 96 63 36 or [email protected]).
A
Rating: 4 out of 5
Very good taste!
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A
Rating: 4 out of 5
CONTACT SYMPA. PACKAGE DELIVERED INTACT. JUST DELIVERY TIME A BIT LONG
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A
Rating: 4 out of 5
The transparent candy bags are too thin - not great.
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A
Rating: 4 out of 5
First time that I place order on the site well cash and very quickly delivered cordially Mr
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A
Rating: 3 out of 5
not enough novelty
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A
Rating: 4 out of 5
Safe site and fast delivery. Very satisfied with services.
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A
Rating: 4 out of 5
Very satisfied and very good quality of your products, see you soon.
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A
Rating: 4 out of 5
Hello, satisfied with my order
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A
Rating: 4 out of 5
The order was fine
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A
Rating: 4 out of 5
it's good but too much out of stock
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A
Rating: 3 out of 5
Too expensive for my taste
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A
Rating: 4 out of 5
very good for the order, delays... just some "display" a little damaged
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A
Rating: 1 out of 5
delivery problem
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A
Rating: 4 out of 5
very good products
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A
Rating: 4 out of 5
a reference error and some slightly overwritten packages
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A
Rating: 1 out of 5
the delivery time was correct. but the boxes were placed on a completely rotten pallet (perhaps stored under water...?) and one of the boxes was delivered completely torn, with the cans which were without packing, and which fell on the ground... thus half of the bag of lost, and the others inconsommables, because dirty... I made a complaint by mall on the site, I await to see what they propose...
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Response from Bonbonrama
We apologize for the inconvenience. Of course, our warehouse is dry and we do not ship soaked products or torn cartons. We understand that your opinion is based on your experience with the carrier and that you have not yet been able to judge our professionalism and seriousness in dealing with incidents. In fact, if you have made any reservations upon receipt of the goods, our customer service department will take the necessary steps with the carrier to repair the damage.
A
Rating: 4 out of 5
Quick delivery nikel products except small problem open package and package of candy crushed so for the resale not top appart sa nothing to say people o phone super
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A
Rating: 4 out of 5
The sweets are great however one of the batches I received had a short expiration date otherwise everything is perfect!
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A
Rating: 4 out of 5
good, fast and careful delivery, some breakages but you can always find something to tide you over in the meantime.
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A
Rating: 2 out of 5
Delivery was made on time, but the 5 kg of coated praline contains 800 grams to one kilo of powder and white peanuts.
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A
Rating: 3 out of 5
I'm a little disappointed with the order fees this time but the order is still ok.
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A
Rating: 1 out of 5
sorry but the quality of the product is very inadequate about 3kg loss on 20kg
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Response from Bonbonrama
Thank you for taking the time to leave your review. We would like to remind you that we are retailers and not manufacturers. We work with the best-known manufacturers, but also with local manufacturers who guarantee us quality, such as those who supply us with pralines. If you have a problem with a product, just let us know: we'll pass on the information to the manufacturer and, above all, we'll be able to offer you a solution. Our customer service department can be reached easily and free of charge by telephone on 04 69 96 63 36.