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Rating: 4 out of 5
for the first order with you nothing to complain about cordially
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Customer reviews of Bonbonrama
Trust Attestation
9,6
/10
Overall rating: 9,6 out of 10
Based on 2 770 published reviews
Summary of reviews
Bonbonrama consistently delivers fast delivery and careful packaging, with many reviews highlighting orders arriving on time and in good condition, including pallets prepared with care and shipments that are easy to order online. The store offers a wide selection of candies at attractive prices, with customers praising the variety, the ongoing availability of trendy merchandise, and the overall ease of ordering. Customer service is repeatedly described as professional, friendly, responsive, and accessible by phone, contributing to a reliable buying experience. Packaging is mentioned as consistently secure, with goods arriving intact and shipments described as well packaged and reliable.
Reviews 1, 2, 3 and 4 stars
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Rating: 1 out of 5
I'm never disappointed. Too bad you have to order for 500 euros for free delivery.
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Response from Bonbonrama
Thank you for taking the time to give us your opinion, and we're pleased that all our efforts have enabled us to never disappoint you, even if your rating might suggest otherwise. I'd like to remind you that transport is charged by weight and distance, and that as wholesalers working with retailers, our margins are limited. A certain amount is therefore required to cover delivery costs, which are never offered by carriers.
A
Rating: 4 out of 5
Fast and careful delivery.
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Rating: 1 out of 5
custom furniture manufacturer, I order 4 candy racks that according to the site measure 51 cm. I made the furniture according to this and when I installed the racks I discovered that they measured 52 cm! Giving false details about products is just unacceptable.
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Response from Bonbonrama
Thank you for letting us know about this measurement difference. The manufacturer changed the model at the beginning of the year and we hadn't had any information about a change in the size of these displays. Our customers are mainly retailers, and no one had brought this information to our attention before you. We apologize for this error. Of course, if you wish, we can take back any products that don't suit you and give you a refund.
A
Rating: 4 out of 5
NOTHING TO SAY PERFECT
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A
Rating: 4 out of 5
I really like this site, it's easy to understand. For my last order, I was a little disappointed with the delivery (delivered 1 week later whereas my previous orders arrived in 2 days max) and with the order itself, I would have liked more different varieties.
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A
Rating: 4 out of 5
It would be great if the range of sweets, although already large, could be even larger.
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A
Rating: 4 out of 5
Hello, I'm very satisfied with my purchase. The only downside is that you have to buy for a minimum of €75 before tax to be able to order.
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Rating: 2 out of 5
I wasn't delivered on time.
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Response from Bonbonrama
Thank you for sharing your experience. It's true that the address was incomplete when you entered it, and GLS had to contact you to get more details. We apologize for this error, which caused a delay: your order arrived in 4 working days, instead of the advertised 3. Our customer service team is here to find a solution to this kind of problem.
A
Rating: 4 out of 5
From stock. Fast delivery...
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A
Rating: 3 out of 5
It's a pity there's no list of ingredients on each product. Very good delivery time, but the packets of lacasitos were poorly packaged and the chocolates were all damaged and broken. Largely unsaleable as is.
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A
Rating: 4 out of 5
nothing to report
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A
Rating: 4 out of 5
Really good I wouldn't say nn has anything new but frankly good
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A
Rating: 4 out of 5
Nothing to say except the price is a bit high!!!!
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Rating: 4 out of 5
too many stock-outs
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Rating: 4 out of 5
It's a serious and reliable site. I recommend
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Rating: 4 out of 5
The payment security system does not allow me to order and pay at the same time on my smartphone. (Incompatibility of reading the security code sent by sms and maintaining connection to the Bonbonrama website at the same time).
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A
Rating: 4 out of 5
Just a big problem with the delivery charges. 60 € for a 210 € order. 1 more parcel and I'd go up to 75 €. Otherwise
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Response from Bonbonrama
Thank you for your first order and for taking the time to leave your review! Yes, in your case, the shipping costs are particularly high compared to the amount of your order. This is due to the fact that the order had to be shipped on a pallet because it included a fragile item (Haribo display). This is the only way for it to arrive in perfect condition. And given your geographical location and the distance from our depot (pallet carriers charge by the km), the bill is high. Parcel shipments (via GLS) are not at all at this rate, and what's more, for orders over €500 in your area, transport is free.
A
Rating: 2 out of 5
Lots of choice but disappointed with the order. Too expensive for a toddler display and the mini disaster bags.
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Response from Bonbonrama
We're sorry that the HARIBO pack with the bags and the display offered are not suitable for you. The size of the display is indicated in the description. And so is the weight of the bags. There are offers with larger free displays. We've never had any negative feedback on this manufacturer's products, which are renowned for their quality. But if you do have a comment, please don't hesitate to contact our customer service team, who are on hand to find a solution. If there is one.
A
Rating: 4 out of 5
Perfect I like it a little more choice would be great
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Rating: 3 out of 5
Carton of Maiis BBQ damaged It's a shame, reported to the deliverer but no action taken by Bonbonrama Magasin bulle de bonbon à PÉRIGUEUX
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Response from Bonbonrama
We are sorry that a box arrived damaged despite our efforts to protect the merchandise in the packages or on the pallets. Please note that delivery personnel are not employees of bonbonrama.com and in order for us to be aware of a problem with a delivery, once you have accepted the parcel, you must at least inform us, by e-mail at [email protected] or by telephone on 04 69 96 63 36. Our team is here to find a solution. If the cardboard protecting the goods is so damaged that it cannot be sold, please contact us.
A
Rating: 4 out of 5
Hello Sir/Madam On the whole, everything went well. Delivery time respected, order tracking very good. Order content correct. My only complaint was that the boxes were all damaged at the bottom. Apart from that, everything was perfect.
Thank you and have a nice day.
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Thank you and have a nice day.
A
Rating: 4 out of 5
Fast delivery, well-packaged goods, wide selection on the site
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Rating: 3 out of 5
All the plastic packaging boxes were broken underneath
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Rating: 4 out of 5
Very good
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Rating: 4 out of 5
nothing to report
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A
Rating: 4 out of 5
Fine
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Rating: 3 out of 5
delivery service to be reviewed, put on the fragile cardboard because the deliverymen do not pay attention to the contents. Thank you
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A
Rating: 4 out of 5
functional site fast delivery and perfect packaging
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Rating: 3 out of 5
I have a box of chocolate that was opened and the box was damaged.
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Response from Bonbonrama
We are sorry that a product has been damaged in transit. We would like to remind you that if a confection arrives in a condition that would prevent it from being sold, please contact us by telephone (04 69 96 63 36) or by e-mail ([email protected]). Our teams are on hand to find a solution and, above all, to take steps to prevent any recurrence.
A
Rating: 4 out of 5
Very fast delivery but a bit of candy breakage...
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Rating: 4 out of 5
Fast delivery, and sweets received in good condition.
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Rating: 4 out of 5
Good value for money and fast delivery
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Rating: 3 out of 5
Beware of product composition: I had asked for E129-free cables, and you called me to certify the absence of E129. However, on the boxes of some cables, the E129 did not appear, paradoxically, on the packaging, but was stamped on the transparent top of the packaging. Otherwise everything else was ok, preparation, transport, delivery times...
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Rating: 2 out of 5
Package in poor condition and poor carrier
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Response from Bonbonrama
We are sorry to learn via this notice that the package arrived in poor condition. But the most important thing is that the goods inside the parcel are in good condition. If the condition of the products is too poor to be sold, I remind you that customer service, easily reachable on 04 69 96 63 36 (free number) is there to find a solution. We also remind you that you can make a reservation if the parcel is presented to you in doubtful condition.
A
Rating: 4 out of 5
I've placed several orders this year and I'm satisfied. However, in some batches of candy, there are candies that are not wrapped, stuck or melted, but nothing dramatic.
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Rating: 3 out of 5
Fast delivery but damaged box
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Response from Bonbonrama
Thank you for sharing your opinion. I just wanted to let you know that we don't ship damaged boxes. We have enough quantity to choose a normal box and when we sell damaged boxes, it's with big discounts and with the mention "déclassé". If the box has arrived damaged, it's because despite our efforts to pack our parcels well, our protection was not sufficient to withstand the sometimes "violent" conditions of transport. If the condition of the box is essential for the proper marketing of its contents, please don't hesitate to contact us by e-mail ([email protected]) or by telephone at 0469966336. We're always available and ready to listen.
A
Rating: 2 out of 5
Delivery always chaotic. Change carrier.
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Response from Bonbonrama
We're sorry if the delivery goes badly for you. In 99% of cases, they go smoothly and our customers are satisfied. But all it takes for you to be penalized is for the delivery driver (who is a subcontractor) in your area not to work properly. As you advise, we could change again (we've already tried) but we've found that no carrier, even the most expensive, gives 100% satisfaction in all sectors.
A
Rating: 4 out of 5
Order conforms fast delivery
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A
Rating: 3 out of 5
order incomplete but quickly resolved by bonbonrama
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