Customer reviews of Bonbonrama

Thank you for taking the time to share your review. We are sorry that the delivery did not go as smoothly as you would have hoped. Your order was delivered in 3 days. Automatic emails from GLS announce optimistic delivery dates without taking into account that the network is abnormally overloaded, and that there may be delays, as we explain on the site. When the delivery driver realizes that he won't be able to finish his round, GLS warns you and reschedules your parcel for delivery the following day.
It would therefore be difficult for him to warn you the day before that he won't make it the next day.

Hello and thank you for sharing your experience with us. I'm sorry that some products arrived damaged. I would like to remind you that we do not manufacture them, that we are wholesalers, and that we do not send confectionery if we find that it is damaged. Of course, we can't always see the defects because of the packaging, and above all, it's possible that some confectionery may deteriorate after being abnormally exposed to high temperatures during transport. But don't worry, our customer service team is here to find a solution. Just take the time to contact us by telephone on 04 69 96 63 36 or wait for us to get back to you within the day, if you have sent us an e-mail.

Thank you for taking the time to send us your feedback. We're sorry that your last order arrived damaged on its pallet. As you may have noticed from your previous orders, we do not send damaged or crushed cartons. Sometimes carriers stack pallets on top of each other to save space. If this is the case, and it has damaged the goods (and not just crushed the cartons, which are there to protect the goods), please let us know via our customer service department (call 04 69 96 63 36), which is there to deal with this kind of event. For empty or badly glued candy wrappers, we will pass on this remark to the manufacturers. If the number of defective products is abnormally high, you should also let us know by calling us.

Thank you for taking the time to leave your review. We'll pass on your comment to the people who set the VAT rate, and get back to you... ;)

Thank you for your review and sorry again for the error on the photo which did not correspond exactly to the product sold. You had the right reflex in pointing it out to us immediately, which enabled us to correct it. I hope you were satisfied with our customer service's response to the error. See you soon for a new order!

Thank you for taking the time to share your experience. We're sorry that despite all the effort we put into protecting items we know are fragile, some have arrived damaged. Please don't hesitate to let us know, so that we can correct the way we protect these sensitive items. Our customer service team, easily reachable by telephone on 04 69 96 63 36, is on hand to find a solution.

Thank you for taking the time to share your experience. We're sorry that despite all the effort we put into protecting items we know are fragile, some have arrived damaged. Please don't hesitate to let us know, so that we can correct the way we protect these sensitive items. Our customer service team, easily reachable by telephone on 04 69 96 63 36, is on hand to find a solution.

Hello and thank you for taking the time to send us your feedback. We are sorry that, unlike the majority of reviewers, you are not happy with our service and find us unprofessional. I understand that your dissatisfaction stems from the fact that we asked you to make a written request for delivery to a parcel delivery centre of your choice. At the moment we're experiencing a surge in orders, and our operators can't process all requests immediately as you would have liked. We prefer you to use the space reserved for this purpose when placing your order. This ensures that you don't make any typing errors, and that your instructions (e.g. change of address, number to call or delivery instructions) are taken into account when the delivery note is prepared. We'll do our best to communicate with you in the future to ensure that you're as satisfied as you were with your previous orders.