Customer reviews of Bonbonrama

9,6 /10

Based on 2 770 published reviews

5 2 418 87% 4 220 8% 3 81 3% 2 25 1% 1 26 1%

Summary of reviews

Bonbonrama consistently delivers fast delivery and careful packaging, with many reviews highlighting orders arriving on time and in good condition, including pallets prepared with care and shipments that are easy to order online. The store offers a wide selection of candies at attractive prices, with customers praising the variety, the ongoing availability of trendy merchandise, and the overall ease of ordering. Customer service is repeatedly described as professional, friendly, responsive, and accessible by phone, contributing to a reliable buying experience. Packaging is mentioned as consistently secure, with goods arriving intact and shipments described as well packaged and reliable.

Reviews 1, 2, 3 and 5 stars

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Acheteur Vérifié

Published on 13/02/2019 à 19h30 following a purchase from 11/02/2019

always perfect, price, packaging, fast delivery etc.

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Acheteur Vérifié

Published on 13/02/2019 à 18h17 following a purchase from 09/02/2019

very good

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Acheteur Vérifié

Published on 11/02/2019 à 23h02 following a purchase from 07/02/2019

I'm disappointed because there were broken candies inside.

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Response from Bonbonrama Published on 13/02/2019

Hello, Thank you for letting us know that some of the pacifiers in the box were broken. We apologize for the inconvenience. Of course, as you can imagine, we didn't intentionally put broken lollipops in their original boxes. Despite the care we take to protect our confectionery, some less-than-delicate deliverers manage (rarely, fortunately for us) to get at our protections. These are the hazards of transport. However, you should know that our customer service team is on hand to find satisfactory solutions in the event of such incidents. You can reach us easily on 04 69 96 63 36 from Monday to Friday, 8.30am to midday and 2pm to 5pm.

Acheteur Vérifié

Published on 08/02/2019 à 10h45 following a purchase from 25/01/2019

Easy to use website Very fast delivery Well packaged Very fast, friendly and efficient after-sales service

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Acheteur Vérifié

Published on 08/02/2019 à 00h35 following a purchase from 04/02/2019

Excellent site and fast delivery

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Acheteur Vérifié

Published on 07/02/2019 à 20h29 following a purchase from 29/01/2019

.fast and serious

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Acheteur Vérifié

Published on 01/02/2019 à 14h18 following a purchase from 31/01/2019

Everything was perfect

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Acheteur Vérifié

Published on 01/02/2019 à 14h04 following a purchase from 24/01/2019

very good on-time delivery

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Acheteur Vérifié

Published on 01/02/2019 à 12h13 following a purchase from 28/01/2019

Caranougat stuck between them and melted and package delivered to the relay opened I have all the photos very disappointed !!!!

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Response from Bonbonrama Published on 01/02/2019

Hello and thank you for bringing this information to our attention. Yes, there was a problem with the Caranougat Carambars. It could be a manufacturing defect, but it hasn't been reported to us yet, and it's very rare for a defect to affect only one box on a full pallet. Please contact us to explain it better. As for the open parcel, we must be careful and not accept a parcel if during transport it could have been damaged, opened or searched. GLS insures us against such incidents. Obviously, nothing was missing in your case. So much the better. In any case, if you notice any irregularity concerning the goods, transport or anything else, please call our customer service department on 04 69 96 63 36. We always try to find a satisfactory solution. Sincerely

Acheteur Vérifié

Published on 28/01/2019 à 08h45 following a purchase from 21/01/2019

fast, very clean and well-protected packaging. Attractive prices.

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Acheteur Vérifié

Published on 25/01/2019 à 23h06 following a purchase from 23/01/2019

!!!!

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Acheteur Vérifié

Published on 24/01/2019 à 08h49 following a purchase from 05/12/2018

Very well packaged product, very fast delivery, recommend without hesitation!

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Acheteur Vérifié

Published on 22/01/2019 à 14h08 following a purchase from 22/01/2019

As usual, nothing to say except "Thank you" for your seriousness!

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Acheteur Vérifié

Published on 22/01/2019 à 14h08 following a purchase from 22/01/2019

Very serious company! Well-protected products, fast 48-hour delivery. Thank you again for your availability.

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Acheteur Vérifié

Published on 18/01/2019 à 18h49 following a purchase from 15/01/2019

Great!!!

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Acheteur Vérifié

Published on 18/01/2019 à 16h00 following a purchase from 16/01/2019

Professional site, accurate and well-stocked information

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Acheteur Vérifié

Published on 18/01/2019 à 15h28 following a purchase from 14/01/2019

Satisfied with my order

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Acheteur Vérifié

Published on 17/01/2019 à 09h07 following a purchase from 12/01/2019

Perfect service

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Acheteur Vérifié

Published on 16/01/2019 à 22h07 following a purchase from 11/01/2019

Everything is perfect

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Acheteur Vérifié

Published on 16/01/2019 à 17h35 following a purchase from 29/12/2018

Super, many thanks ... :)

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Acheteur Vérifié

Published on 16/01/2019 à 16h54 following a purchase from 14/01/2019

trop top et rapide merci

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Acheteur Vérifié

Published on 15/01/2019 à 17h20 following a purchase from 05/01/2019

I recommend it! Attentive and accommodating customer service.

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Acheteur Vérifié

Published on 12/01/2019 à 18h15 following a purchase from 31/12/2018

Serious, lots of choice and fast

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Acheteur Vérifié

Published on 11/01/2019 à 21h48 following a purchase from 07/01/2019

To be recommended without hesitation. Delivery

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Acheteur Vérifié

Published on 11/01/2019 à 21h36 following a purchase from 03/01/2019

Perfect. Very well packaged, fast delivery, products received without damage, I recommend.

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Acheteur Vérifié

Published on 08/01/2019 à 22h24 following a purchase from 21/12/2018

the order was received on January 3, i.e. almost 2 weeks after the order was placed

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Response from Bonbonrama Published on 09/01/2019

Hello and thank you for your feedback. We're sorry for the abnormally long delay, because even with bank holidays, you should have received your parcel in 3 working days maximum, and not in 6 as was the case for you. In this festive season, even if all our orders were prepared and delivered to the carriers within the announced deadlines, the carriers did not meet their commitments. Our customer service department will contact you to offer you a credit note to apologize for this delay.

Acheteur Vérifié

Published on 08/01/2019 à 07h15 following a purchase from 03/01/2019

Always top notch! Products just as I expected, super-fast delivery (ordered in the morning, delivered the next day) and, last but not least, perfect packaging and very well-protected items. What a plus!

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Acheteur Vérifié

Published on 07/01/2019 à 20h21 following a purchase from 26/12/2018

Very good, very responsive customer service and as a bonus a bottle of champagne included in the order, well done and keep up the good work, it's a pleasure to work with you!

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Acheteur Vérifié

Published on 06/01/2019 à 03h56 following a purchase from 31/12/2018

Excellent value for money, very well packaged, fast delivery

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Acheteur Vérifié

Published on 30/12/2018 à 09h45 following a purchase from 26/12/2018

Efficient and competent

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Acheteur Vérifié

Published on 27/12/2018 à 20h19 following a purchase from 20/12/2018

Fast and efficient

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Acheteur Vérifié

Published on 25/12/2018 à 19h06 following a purchase from 15/12/2018

order delivered in 48 h; perfectly sealed, bravo and thank you

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Acheteur Vérifié

Published on 22/12/2018 à 05h23 following a purchase from 20/12/2018

I discovered bonbonrama, the site is very good too hard to resist for gourmands. I placed an order because of the very attractive prices, and the people I spoke to on the phone were very efficient and friendly. Order placed on Tuesday before 11 a.m. Delivered on Tuesday 21 at 3 p.m. IT'S TOPPPP BRAVO TO ALL !!!!!!!!!!

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Acheteur Vérifié

Published on 12/12/2018 à 15h54 following a purchase from 06/12/2018

Very professional!

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Acheteur Vérifié

Published on 12/12/2018 à 13h47 following a purchase from 04/12/2018

Very satisfied, no problems to report

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Acheteur Vérifié

Published on 08/12/2018 à 19h22 following a purchase from 02/12/2018

Perfect as always

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Acheteur Vérifié

Published on 07/12/2018 à 21h02 following a purchase from 06/12/2018

exceptional response to the urgency of my order

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Acheteur Vérifié

Published on 07/12/2018 à 14h46 following a purchase from 05/12/2018

Nickel fast all good

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Acheteur Vérifié

Published on 06/12/2018 à 06h45 following a purchase from 29/11/2018

If very well.. With promo..

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Acheteur Vérifié

Published on 05/12/2018 à 21h10 following a purchase from 30/11/2018

good delivery time and careful packaging

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