Customer reviews of Bonbonrama

Hello. Thank you for taking the time to share your experience. We're sorry that the Haribo display included in the pack doesn't work for you. Unfortunately, as you may have guessed, we are unable to modify these Haribo displays. From now on, however, we will specify on the pack description that they are lightly smoked.

Hello, Thank you for your feedback, we are very sorry for this incident. We searched for your message, but no e-mail was found in your name. Please be aware that we never ship a product with defective packaging. Unfortunately, the brutality of some delivery people can alter the protection added to products. We always reply to messages sent to [email protected]. Do not hesitate to send it back to us if you find it.

Hello,

Thank you for taking the time to share your feedback.

We are glad that the ordering process and processing time met your expectations .
However, we are sincerely sorry for the delivery conditions you encountered. Finding your package left on the steps of the store, without prior contact and on a closing day, is absolutely unacceptable, and we completely understand your dissatisfaction.

Unfortunately, once the package is handed over to the carrier, we do not have control over their organization or professionalism, but please be assured that we will escalate this situation to the relevant carrier.

For future orders, please do not hesitate to inform us of your closing days, so that we can specify this in the instructions to the carrier or consider a delivery appointment when possible.

Thank you again for your trust, and we hope to see you very soon on Bonbonrama.

Best regards,
The Bonbonrama team

Thanks for your review... and really sorry I wasn't more than perfect! We were hoping for at least an average :p

Thank you for taking the time to share your experience. We are very sorry that these 2 products were missing from this order and that you are not as satisfied as you were with your first 9 orders. I went to the customer service department and to my astonishment, they showed me that you had indeed spoken on the phone on 12/10 and that they were still waiting for your e-mail to open the customer service ticket. In fact, e-mails allow us to have a better follow-up by the whole team. In any case, the video checks have been carried out, and without waiting for your e-mail, a department manager is due to call you tomorrow to find a solution.

Thank you for taking the time to express your resentment and sorry to see that you are not fully satisfied. Your order was placed on Wednesday at 18:17. It was prepared on Thursday morning and picked up by GLS the same day. Based on the carrier's commitments, we estimate 3 working days after the package was picked up. The parcel was delivered on Monday, i.e. 2 working days after collection. Delivery times and maximum delivery dates are clearly displayed when you place your order. And if you have any questions about deliveries, our customer service team speaks perfect French ;) Because we're also sorry that you weren't able to have a conversation with the delivery man. But I imagine that GLS requires him to understand the French highway code.

Thank you for taking the time to leave your impressions, which can help us to improve. Your order was paid for on Tuesday August 16th at 3pm, it was prepared and picked up by the carrier on Wednesday August 17th, and delivery was made on Friday August 19th, whereas the maximum delivery time announced when you placed your order was August 24th. 48 hours for a pallet is worthy of an EXPRESS transport in the world of transport! In this case, despite all our good will, it will be very difficult for us to go any faster! Next time you order, just remember to read the estimated delivery date. And if we really do exceed this date, we can then turn to the carrier who has committed to us to meet these deadlines.

Hello,

Thank you for your feedback and your comment.

We do our best to keep our stock updated, but during periods of high demand, some items can indeed sell out very quickly. We are fortunate to have many loyal customers, which can lead to occasional shortages on certain highly sought-after products.

When this happens, please be assured that we always take care to contact you to offer an appropriate solution: immediate refund, replacement with an equivalent product, or other options according to your preferences.

Thank you again for your understanding and your trust,
We look forward to seeing you again soon on Bonbonrama 🍬

Best regards,
The Bonbonrama team

Hello. Thank you for your last order, which was less than a month ago. And as seen yesterday with our customer service, we tried to reach you several times and we even left you a message with the information about the possibility of buying larger packs of chocolate.

Hello. Thank you for taking the time to share your opinion. However, please do not hesitate to let us know directly if any of the products we have sold you are incorrectly described. We make every effort to ensure that the description is as accurate and complete as possible, but if we're wrong, we'll try to make it right. We just need to know

Thank you for taking the time to leave a review. We're sorry that, unlike most of our customers, you had a bad experience with our customer service. In fact, when we were editing your discount agreed between us because we hadn't pointed out that the DLUO of the chocolate bars was 3 months, we realized that the invoice contained a VAT error. Due to an incorrect configuration, one of the products was sold exclusive of VAT, so the totals were wrong. As you know as a professional, invoicing or accounting software is approved by the Ministry of Finance and invoices cannot be modified at our whim. The invoice was automatically corrected to be valid and fair. So, I can't agree with you on this one, we can't say we were too strong. Fortunately, we corrected our mistake and your invoice is now fair!

Hello. Thank you for taking the time to leave us a review. We're sorry for the state in which the Lacasitos arrived. I would like to remind you that our customer service department is available by phone or e-mail to find a solution in the event of an incident (+33 4 69 96 63 36 or [email protected]).

We apologize for the inconvenience. Of course, our warehouse is dry and we do not ship soaked products or torn cartons. We understand that your opinion is based on your experience with the carrier and that you have not yet been able to judge our professionalism and seriousness in dealing with incidents. In fact, if you have made any reservations upon receipt of the goods, our customer service department will take the necessary steps with the carrier to repair the damage.

Thank you for taking the time to leave your review. We would like to remind you that we are retailers and not manufacturers. We work with the best-known manufacturers, but also with local manufacturers who guarantee us quality, such as those who supply us with pralines. If you have a problem with a product, just let us know: we'll pass on the information to the manufacturer and, above all, we'll be able to offer you a solution. Our customer service department can be reached easily and free of charge by telephone on 04 69 96 63 36.

Thank you for taking the time to give us your opinion, and we're pleased that all our efforts have enabled us to never disappoint you, even if your rating might suggest otherwise. I'd like to remind you that transport is charged by weight and distance, and that as wholesalers working with retailers, our margins are limited. A certain amount is therefore required to cover delivery costs, which are never offered by carriers.

Thank you for letting us know about this measurement difference. The manufacturer changed the model at the beginning of the year and we hadn't had any information about a change in the size of these displays. Our customers are mainly retailers, and no one had brought this information to our attention before you. We apologize for this error. Of course, if you wish, we can take back any products that don't suit you and give you a refund.

Thank you for sharing your experience. It's true that the address was incomplete when you entered it, and GLS had to contact you to get more details. We apologize for this error, which caused a delay: your order arrived in 4 working days, instead of the advertised 3. Our customer service team is here to find a solution to this kind of problem.