Customer reviews of Bonbonrama

Hello. We're sorry that your order is missing an item. However, if you notice an error during the preparation of your order (or any other problem related to it), please contact us by e-mail or telephone. We'll get back to you and try to find a solution. But if we're not informed, there's not much we can do to try and put things right.

We apologize for the cracked display stand, which has been compensated. We try to protect as much as possible the items we ship by GLS. But sometimes, the treatment received by some boxes is such that our protections are not enough. We'll try to add more protection for our next Plexiglas display shipments. Or maybe we'll just ship them on pallets.
As for the open mushroom package, we could have the same explanation, but we didn't charge for it on your order. Either you didn't buy them from us, or the preparer made a mistake and you got them for free.

Hello and thank you for letting us know about this problem. These mini chocolates are packaged and sold in a plastic box. We cannot modify this packaging as it is the manufacturer's choice. We're sorry about this. However, we can try to protect them even better next time. If you have products that are unsaleable or consumable, please contact our customer service department on 04 69 96 63 36.

Hello, Sorry for the inconvenience. As you may have noticed when you opened our boxes, we go to great lengths to protect our products. And we're ready to redouble our efforts to ensure that our orders arrive in perfect condition 100% of the time. But sometimes, with the shocks these packages receive, it's the manufacturers' packaging that tears or cracks at the welds. In the event of such problems, please contact customer service on 04 69 96 63 36 or by e-mail at [email protected].

Sir, we are very sorry about these 2 incidents with our carrier. As we explained to you on the phone, we informed them of these problems and requested compensation. We have insurance that covers this type of incident when flagrant damage is noted at the time of receipt of the pallet. This will enable us to compensate you. In any case, thank you for your confidence in us.

We're sorry you're unhappy with our service, even though you still order from us very regularly. Indeed, on the last 8 orders you placed with us, the carrier damaged a pallet (and part of the contents of 3 packages), and we may have forgotten a box on another order. For these 2 cases, we compensated you immediately. We apologize again for these incidents and we will do our best to protect our products and prepare our parcels even better. We thank you for your understanding, as despite these incidents, you continue to order on our site.

Yes, for 60 kg of merchandise, shipped to Belgium, we asked you to contribute 35 euros... But it cost us double that. Nevertheless, we'll pass on your comment to our carrier ;) But as this isn't the first time you've ordered, despite the fact that we don't contribute enough to transport costs for your taste, you must have understood that our prices are so low that despite the transport contribution we ask you to make (which is clearly displayed before payment, by the way), our offer remains attractive! In any case, thanks again for your confidence!

Thank you for your feedback. We're sorry that some packages were opened in transit. We do our utmost to protect our confectionery as much as possible in the boxes. But despite this, the sometimes harsh transport conditions have taken their toll on our protection. But our customer service department is there to deal with this kind of incident, provided, of course, that you report it to us. Perhaps you didn't consider the damage sufficient to take the trouble to report it to us? As far as transport is concerned, GLS guarantees a delivery time of between 1 and 3 days, depending on the area in France. Your order was placed on a Saturday. It therefore left on Monday and arrived on Thursday, i.e. 3 days later. The delivery time is therefore on target, even if we're more used to seeing a 48-hour delivery time for shipments to the north.

Sorry for the inconvenience, but you should have notified us immediately. Our customer service team is also there to deal with this kind of problem. We do our utmost to protect our "fragile" products, but parcel shipping conditions are sometimes harsh and some parcels, despite everything, are damaged. But in these cases, we always try to find a solution, and in your case, we can offer you 2 solutions: reimbursement of your damaged box, or reshipment of a new box.

Thank you for your order and your feedback. We already do our utmost to protect our confectionery during parcel preparation, but we will try to make an extra effort to better pack and package our fragile products. Next time you order, please remind us of the golf ball incident, and we'll make it up to you!