Bonbonrama consistently delivers fast delivery and careful packaging, with many reviews highlighting orders arriving on time and in good condition, including pallets prepared with care and shipments that are easy to order online. The store offers a wide selection of candies at attractive prices, with customers praising the variety, the ongoing availability of trendy merchandise, and the overall ease of ordering. Customer service is repeatedly described as professional, friendly, responsive, and accessible by phone, contributing to a reliable buying experience. Packaging is mentioned as consistently secure, with goods arriving intact and shipments described as well packaged and reliable.
Good products, however I did not appreciate the aggressiveness of a colleague on the phone following the return of a pallet. Nowhere was it indicated that the pallet should not be returned. There are more appropriate ways to communicate with customers.
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NADEGE G.
Rating: 1 out of 5
following a purchase from 30/07/2025
You ask me if I am satisfied with an order that has not yet been delivered. Delivery time not respected. This is my last order with bonbonrama because the shipping costs and the merchandise are expensive, I have compared with other suppliers.
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XAVIER P.
Rating: 4 out of 5
following a purchase from 29/07/2025
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olga O.
Rating: 2 out of 5
following a purchase from 27/11/2025
Order received after the holidays
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sabrina M.
Rating: 1 out of 5
following a purchase from 01/09/2025
Very very disappointed, expired product, I will never order from you again! I missed my event and my reputation because of you. I have informed my entire network.
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Sylvie M.
Rating: 4 out of 5
following a purchase from 13/07/2025
Deadline respected, order compliant, delivered during our grocery store opening hours
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Julien G.
Rating: 1 out of 5
following a purchase from 28/07/2025
An order placed and paid for on January 4, still not delivered on the 15th and the only response we get is that we are waiting for a return from the carrier.. this is not serious!
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Abed H.
Rating: 1 out of 5
following a purchase from 13/03/2025
Hello, I thought I would get a professional wholesale price by ordering the batch of 1200 Chupa Chups lollipops, but when I did the math, with the shipping costs, the lollipop is more expensive by 1 cent compared to a pack of 24 Chupa Chups seen in the supermarket (Carrefour)... extremely disappointed... so there is no point in ordering from you.
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GREGORY P.
Rating: 4 out of 5
following a purchase from 09/03/2025
Satisfied with the overall order and delivery.
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Matthias S.
Rating: 4 out of 5
following a purchase from 18/02/2025
ok
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Michel M.
Rating: 4 out of 5
following a purchase from 17/02/2025
.
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Caroline D.
Rating: 1 out of 5
following a purchase from 17/02/2025
Ordered 3 boxes, I was delivered 3 bags. No refund even though the mistake is on their part.
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Valérie R.
Rating: 4 out of 5
following a purchase from 05/02/2025
Several orders of passes had only one problem with 2 items box break otherwise all fine
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Anicee M.
Rating: 4 out of 5
following a purchase from 06/01/2025
Perfect
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MALOBE B.
Rating: 4 out of 5
following a purchase from 18/11/2024
Great customer service and affordable prices
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Jessica L.
Rating: 1 out of 5
following a purchase from 26/10/2024
A bag of sweets with a hole in it and the delivery man didn't contact me... Yet I've been working since 5am in my laboratory 🤣🤣🤣🤣
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Response from Bonbonrama
Hello and thank you for your message!
We are sincerely sorry to hear that one of your candy bags arrived punctured, and that the delivery person did not contact you despite your presence... Unfortunately, we are not the carrier and do not have control over the professionalism of certain delivery personnel, but we completely understand your dissatisfaction.
Rest assured that we will escalate this situation to the relevant carrier so that it does not happen again.
Hoping that the rest of your order has still brought you satisfaction — and that we will have the pleasure of seeing you again very soon on our site for a new order!
Best regards,
The Bonbonrama team
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Julien B.
Rating: 2 out of 5
following a purchase from 30/06/2024
Boxes completely smashed inside the cartons, always late delivery. Received an e-mail for delivery on such and such a day and received it the next day without being informed....
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Response from Bonbonrama
Hello Julien, Thank you for sharing your review. We're sorry to hear that you encountered problems with your delivery. We would like to stress that our customer service is available to help you Monday to Friday, 9am to 5pm, by email and telephone. Unfortunately, we did not hear from you regarding this problematic delivery. We would have been delighted to assist you and resolve this situation as quickly as possible.
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XAVIER P.
Rating: 1 out of 5
following a purchase from 22/05/2024
Delivery to the wrong address Products delivered that do not correspond to our order
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Oumou B.
Rating: 4 out of 5
following a purchase from 31/05/2024
Satisfied and punctual delivery
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Muriel M.
Rating: 4 out of 5
following a purchase from 02/06/2024
A little too many shortages, but plenty of choice and fast delivery
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Virginie D.
Rating: 4 out of 5
following a purchase from 16/05/2024
Delivery on time, fast. Delivery in cardboard box, very well protected. I recommend it.
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Henri M.
Rating: 4 out of 5
following a purchase from 13/05/2024
Large selection, but you have to move fast because some products: not much in stock
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Tom D.
Rating: 4 out of 5
following a purchase from 16/04/2024
Reliable site and fast turnaround
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PATRICK L.
Rating: 4 out of 5
following a purchase from 12/03/2024
Hello, Everything was perfect except for the chocolate bears, which cannot be sold. I tried to contact you after delivery but was unable to reach you. Good day Patrick Le ROY
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Sako M.
Rating: 4 out of 5
following a purchase from 24/02/2024
Fast delivery and easy ordering
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Fabrice P.
Rating: 4 out of 5
following a purchase from 17/02/2024
Super
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Mélissa S.
Rating: 2 out of 5
following a purchase from 26/02/2024
Not disappointed with the sweets, but having placed many orders with you and large orders, I have never had a gift or discount.
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Response from Bonbonrama
Hello Mélissa,
Thank you for your message and your loyalty – we are delighted that you enjoy our candies 🥰
We completely understand your remark, and we are sorry if you felt that you were not rewarded despite your many orders.
Please know that each order allows you to accumulate loyalty points, which you can then convert into vouchers directly from your customer account. Do not hesitate to contact us if you would like us to check your points balance together or if you need help using your benefits.
Thank you again for your trust, and see you very soon on Bonbonrama 🍬
Best regards,
The Bonbonrama team
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Rachel F.
Rating: 4 out of 5
following a purchase from 14/02/2024
As usual, I'm very happy with the service and the speed with which orders are processed. One downside, be careful with the DLC, I lost a batch of malabars that I had just bought and that the DLC was short, and here I'm recommending a batch of 4 boxes, and 1 out of the 4 the DLC is short and the malabars are already starting to look bad.
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genevieve P.
Rating: 4 out of 5
following a purchase from 25/01/2024
on the other hand I found in my parcels 3 opened packages I did not say anything but a commercial gesture on the next order would please me cordially.
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Stéphanie M.
Rating: 4 out of 5
following a purchase from 06/02/2024
Very good site to order the sweets but with VAT and delivery costs it's very expensive. I ordered to get the displays and I'm not disappointed. I don't know if I'll order again considering the prices.
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Virginie D.
Rating: 4 out of 5
following a purchase from 28/01/2024
The site is very good, but I am disappointed by the expiration dates, which are much shorter than the products I already had in stock ....
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LAURENT C.
Rating: 4 out of 5
following a purchase from 10/01/2024
Professional and responsive: order placed on the site on the morning of 10/01, received on 11/01 before 12:00 p.m.
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SEBASTIEN G.
Rating: 4 out of 5
following a purchase from 13/12/2023
very good, nothing to complain about
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mireille B.
Rating: 4 out of 5
following a purchase from 13/11/2023
Ras.
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freddy K.
Rating: 4 out of 5
following a purchase from 06/11/2023
Very good
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Nadya M.
Rating: 4 out of 5
following a purchase from 28/09/2023
Delivery service perfect welcome ' a little disappointed with the quality of the chocolate milk teddy bears a little broken but no link with bonbonrama
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Imad O.
Rating: 1 out of 5
following a purchase from 28/09/2023
I still haven't received my order and as far as they're concerned, we're the ones at fault - the world's upside down.
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Response from Bonbonrama
Hello, Thank you for your review. We regret the "incident" encountered with your first order. Indeed, the reservation "pallet not delivered" is not acceptable by the carrier one hour after delivery and the instruction to leave it in front of your home. However, we would like to thank you for continuing to place your trust in us, and hope that your second order went smoothly.
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Laura R.
Rating: 4 out of 5
following a purchase from 22/09/2023
It's a pity that vat and shipping costs are so expensive. Otherwise, the sweets are great but you can't order too many because they go up quickly.
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Faki A.
Rating: 2 out of 5
following a purchase from 31/08/2023
the last order I received my boxes were torn and inpresentable to my customers.
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Evžen L.
Rating: 2 out of 5
following a purchase from 27/08/2023
expired candies
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