Customer reviews of Bonbonrama

Hello and thank you for your opinion and comment. We apologize again for this inconvenience. Our preparer did not transcribe the complete address. As you immediately informed us, as you were able to follow the shipment step by step thanks to our FLEX DELIVERY solution, we were able to modify and add the missing information. Well, in the end it was useless as you preferred to go to the GLS depot rather than wait another 24 hours. Please note that you can also change the delivery address or day yourself, thanks to the link we send you as soon as the parcel leaves our warehouses.

Thank you for your order and for your confidence in us. We understand that it may seem expensive, but you should know that we only ask for a contribution. The actual cost of transport is much higher. Since we're in the south of France, the pallet crosses the whole country, and the price is indexed to the kilometers covered. Otherwise, for Brittany, we offer transport for orders of 500 euros or more. We look forward to seeing you on our site!

Sorry about the damaged cored cables. As we explained to you over the phone, the heat has made this product brittle, and as soon as the carrier mistreats the package, the cables break. To prevent this kind of accident from happening again, we only ship them on pallets during the summer months. We also hope that the solution we have proposed to repair this damage has been acceptable to you.

Thank you for your review. I'm sorry but the preparer must have made a mistake. We will contact you to find a solution to correct our mistake.

We're sorry you're unhappy with our service, even though you still order from us very regularly. Indeed, on the last 8 orders you placed with us, the carrier damaged a pallet (and part of the contents of 3 packages), and we may have forgotten a box on another order. For these 2 cases, we compensated you immediately. We apologize again for these incidents and we will do our best to protect our products and prepare our parcels even better. We thank you for your understanding, as despite these incidents, you continue to order on our site.

Thank you for your feedback. We are sorry that the carrier damaged the pallet. In this type of situation, please do not hesitate to call us to report the incident. In your case, our customer service department will contact you to find out whether any goods have been damaged. Next time, don't hesitate to make a reservation on the delivery note, taking a photo of the pallet. Our carrier (Schenker-Joyau) insures the goods transported, and if any sweets are damaged, you will be promptly compensated and suffer no prejudice.

Thank you for your review and your compliments! Sorry for the small delivery problem. We use a service provider called GLS to deliver the parcels and out of the thousand or so delivery drivers who work for them (or for other transport companies for that matter!), some are not as reliable as others. For your convenience, we've opted for the Flex Delivery service, which alerts you by e-mail to the day and time of delivery, and lets you change them at your convenience. And to give the delivery driver the best possible chance of finding you, we've included your cell phone number... Despite our best efforts, sometimes that's not enough... So we're going to report this incident to our service provider. Thank you in any case for taking the necessary steps to find your parcel!

Thank you for your positive review! We're sorry if you weren't happy with the designs of the surprise cones, but we specify in the product sheet that the illustrations are chosen by the manufacturer, but always in the theme of successful cartoons. See you soon for your next order!

Hello, Sorry for this error in our stock management. Please do not hesitate to call us to report this type of incident. We could have refunded your money. We'll try to be more careful in the future. To make up for it, we'll give you a box of Xizpazos with your next order. Best regards.