Customer reviews of Bonbonrama

Hello and thank you for your message!

We are sincerely sorry to hear that one of your candy bags arrived punctured, and that the delivery person did not contact you despite your presence... Unfortunately, we are not the carrier and do not have control over the professionalism of certain delivery personnel, but we completely understand your dissatisfaction.

Rest assured that we will escalate this situation to the relevant carrier so that it does not happen again.

Hoping that the rest of your order has still brought you satisfaction — and that we will have the pleasure of seeing you again very soon on our site for a new order!

Best regards,
The Bonbonrama team

Hello Julien, Thank you for sharing your review. We're sorry to hear that you encountered problems with your delivery. We would like to stress that our customer service is available to help you Monday to Friday, 9am to 5pm, by email and telephone. Unfortunately, we did not hear from you regarding this problematic delivery. We would have been delighted to assist you and resolve this situation as quickly as possible.

Hello Mélissa,

Thank you for your message and your loyalty – we are delighted that you enjoy our candies 🥰

We completely understand your remark, and we are sorry if you felt that you were not rewarded despite your many orders.

Please know that each order allows you to accumulate loyalty points, which you can then convert into vouchers directly from your customer account. Do not hesitate to contact us if you would like us to check your points balance together or if you need help using your benefits.

Thank you again for your trust, and see you very soon on Bonbonrama 🍬

Best regards,
The Bonbonrama team

Hello, Thank you for your review. We regret the "incident" encountered with your first order. Indeed, the reservation "pallet not delivered" is not acceptable by the carrier one hour after delivery and the instruction to leave it in front of your home. However, we would like to thank you for continuing to place your trust in us, and hope that your second order went smoothly.

Thank you for taking the time to share your experience. We're sorry you didn't accept one of our proposals, which was a credit note. Indeed, it did not correspond to the amount of the loss. It was 3 times the value of the loss! (8 euros loss, 20 euros proposed credit note). In fact, for a product with a total value of €14.20, more than a third of which is still marketable, we don't return it, nor do we send you back a box, which would be an aberration given that the accumulated transport costs, not to mention the carbon footprint, represent 3 times the value of the product! We try to find solutions, but sorry, they have to make economic sense.

Thank you for taking the time to share your experience. A coupon to compensate for the breakage of some lollipops had indeed been forgotten. Sorry for the oversight, the error had been corrected and explained to you by e-mail on February 6, following your comment. If you are referring to the loyalty points which were cancelled in October 2021 and which concern your order of October 20, 2020, please note that there is a reason for this. In fact, as we explained to you in an e-mail that you obviously didn't read, loyalty points are valid for 1 year because they are supposed to reward... your loyalty. Loyalty is considered to imply more regular orders, especially for candy professionals.

Thanks for your review... and really sorry I wasn't more than perfect! We were hoping for at least an average :p

Thank you for taking the time to share your experience. We are very sorry that these 2 products were missing from this order and that you are not as satisfied as you were with your first 9 orders. I went to the customer service department and to my astonishment, they showed me that you had indeed spoken on the phone on 12/10 and that they were still waiting for your e-mail to open the customer service ticket. In fact, e-mails allow us to have a better follow-up by the whole team. In any case, the video checks have been carried out, and without waiting for your e-mail, a department manager is due to call you tomorrow to find a solution.

Thank you for taking the time to leave your impressions, which can help us to improve. Your order was paid for on Tuesday August 16th at 3pm, it was prepared and picked up by the carrier on Wednesday August 17th, and delivery was made on Friday August 19th, whereas the maximum delivery time announced when you placed your order was August 24th. 48 hours for a pallet is worthy of an EXPRESS transport in the world of transport! In this case, despite all our good will, it will be very difficult for us to go any faster! Next time you order, just remember to read the estimated delivery date. And if we really do exceed this date, we can then turn to the carrier who has committed to us to meet these deadlines.

Hello. Thank you for your last order, which was less than a month ago. And as seen yesterday with our customer service, we tried to reach you several times and we even left you a message with the information about the possibility of buying larger packs of chocolate.

Thank you for taking the time to leave a review. We're sorry that, unlike most of our customers, you had a bad experience with our customer service. In fact, when we were editing your discount agreed between us because we hadn't pointed out that the DLUO of the chocolate bars was 3 months, we realized that the invoice contained a VAT error. Due to an incorrect configuration, one of the products was sold exclusive of VAT, so the totals were wrong. As you know as a professional, invoicing or accounting software is approved by the Ministry of Finance and invoices cannot be modified at our whim. The invoice was automatically corrected to be valid and fair. So, I can't agree with you on this one, we can't say we were too strong. Fortunately, we corrected our mistake and your invoice is now fair!

Hello. Thank you for taking the time to leave us a review. We're sorry for the state in which the Lacasitos arrived. I would like to remind you that our customer service department is available by phone or e-mail to find a solution in the event of an incident (+33 4 69 96 63 36 or [email protected]).

We apologize for the inconvenience. Of course, our warehouse is dry and we do not ship soaked products or torn cartons. We understand that your opinion is based on your experience with the carrier and that you have not yet been able to judge our professionalism and seriousness in dealing with incidents. In fact, if you have made any reservations upon receipt of the goods, our customer service department will take the necessary steps with the carrier to repair the damage.

Thank you for taking the time to leave your review. We would like to remind you that we are retailers and not manufacturers. We work with the best-known manufacturers, but also with local manufacturers who guarantee us quality, such as those who supply us with pralines. If you have a problem with a product, just let us know: we'll pass on the information to the manufacturer and, above all, we'll be able to offer you a solution. Our customer service department can be reached easily and free of charge by telephone on 04 69 96 63 36.

Thank you for taking the time to give us your opinion, and we're pleased that all our efforts have enabled us to never disappoint you, even if your rating might suggest otherwise. I'd like to remind you that transport is charged by weight and distance, and that as wholesalers working with retailers, our margins are limited. A certain amount is therefore required to cover delivery costs, which are never offered by carriers.

Thank you for letting us know about this measurement difference. The manufacturer changed the model at the beginning of the year and we hadn't had any information about a change in the size of these displays. Our customers are mainly retailers, and no one had brought this information to our attention before you. We apologize for this error. Of course, if you wish, we can take back any products that don't suit you and give you a refund.

Thank you for sharing your experience. It's true that the address was incomplete when you entered it, and GLS had to contact you to get more details. We apologize for this error, which caused a delay: your order arrived in 4 working days, instead of the advertised 3. Our customer service team is here to find a solution to this kind of problem.

We're sorry that the HARIBO pack with the bags and the display offered are not suitable for you. The size of the display is indicated in the description. And so is the weight of the bags. There are offers with larger free displays. We've never had any negative feedback on this manufacturer's products, which are renowned for their quality. But if you do have a comment, please don't hesitate to contact our customer service team, who are on hand to find a solution. If there is one.

We are sorry to learn via this notice that the package arrived in poor condition. But the most important thing is that the goods inside the parcel are in good condition. If the condition of the products is too poor to be sold, I remind you that customer service, easily reachable on 04 69 96 63 36 (free number) is there to find a solution. We also remind you that you can make a reservation if the parcel is presented to you in doubtful condition.

We're sorry if the delivery goes badly for you. In 99% of cases, they go smoothly and our customers are satisfied. But all it takes for you to be penalized is for the delivery driver (who is a subcontractor) in your area not to work properly. As you advise, we could change again (we've already tried) but we've found that no carrier, even the most expensive, gives 100% satisfaction in all sectors.

Thank you for taking the time to share your review. We are sorry that the delivery did not go as smoothly as you would have hoped. Your order was delivered in 3 days. Automatic emails from GLS announce optimistic delivery dates without taking into account that the network is abnormally overloaded, and that there may be delays, as we explain on the site. When the delivery driver realizes that he won't be able to finish his round, GLS warns you and reschedules your parcel for delivery the following day.
It would therefore be difficult for him to warn you the day before that he won't make it the next day.

Hello and thank you for sharing your experience with us. I'm sorry that some products arrived damaged. I would like to remind you that we do not manufacture them, that we are wholesalers, and that we do not send confectionery if we find that it is damaged. Of course, we can't always see the defects because of the packaging, and above all, it's possible that some confectionery may deteriorate after being abnormally exposed to high temperatures during transport. But don't worry, our customer service team is here to find a solution. Just take the time to contact us by telephone on 04 69 96 63 36 or wait for us to get back to you within the day, if you have sent us an e-mail.