Customer reviews of Bonbonrama

Thank you for taking the time to let us know about your concerns. I'm sorry that this 2nd delivery didn't go as well as you'd hoped. Indeed, pallet transport, especially when it has to cross France, can be subject to certain unforeseen circumstances inherent in road transport. Your order, placed on April 15th, left immediately, as you'd wished, and arrived on the 18th. It'll be hard to get a pallet to travel 850 km any faster. As for the damaged protective cartons, it's their job to take the knocks instead of what's inside. There's no guarantee yet that the cartons carrying the confectionery will arrive as good as new. But should the goods be damaged, our customer service team will be on hand to find a satisfactory solution.

We would like to thank you for taking the time to share your opinion and your questions with us. We have noted your comments and will try to explain as best we can. We are wholesalers. We only sell in bulk packaging, and to professionals. Like all business-to-business wholesalers, we sell exclusive of VAT. The logic of the principle of VAT collection dictates that professionals should express themselves before tax. We haven't invented anything. What's more, it's clearly indicated on the home page, and before payment, that prices are exclusive of VAT. It's true that some sites express their prices as including VAT. But you've probably noticed that they're more expensive because you've chosen to order from us. That's normal, since they're aimed at private customers. On some of these sites, you can buy just 100 grams, or 1 bag of candy. For shipping costs, it's the same explanation. We're wholesalers. Our prices are low. The more you order, the heavier the goods to be shipped. Carriers charge by weight and distance. We've only asked you to make a contribution (for your parcel weighing over 23 kg, the €10.5 you've paid isn't enough to pay the carrier). We take care of a large part of this, and our contribution increases the more you order. Above a certain amount, we can take over the entire cost. Compared to other pro sites, we're pretty reasonable (our main competitor, who's no cheaper than us, offers transport for orders of 2,000 euros or more). As for your open bag of floppy, you're assuming wrong: our preparers can't take an open bag that spills out. With us, each reference is purchased in full pallets. This means they have several hundred bags at their disposal in perfect condition. If they see an open bag, they can choose another. The few bags that are torn at the depot are generally shared by the staff. On the other hand, even if a product is well-packaged and well-protected, it still suffers shocks and its contents, especially when they are "fluid" like chewing gum balls, fraizibus or floppy, for example, can move suddenly in its bag and force, from the inside, on the weld, opening it. We know it happens when a box is thrown on the floor during its journey by GLS hand between our depot and your store. But you're right, it's still our fault. We didn't know how to pack it so that it would stand up to all those shocks. Please call our sales department on 04 69 96 63 36. They will do their utmost to find a solution that might suit you.