Customer reviews of Bonbonrama

9,6 /10

Based on 2 770 published reviews

5 2 418 87% 4 220 8% 3 81 3% 2 25 1% 1 26 1%

Summary of reviews

Bonbonrama consistently delivers fast delivery and careful packaging, with many reviews highlighting orders arriving on time and in good condition, including pallets prepared with care and shipments that are easy to order online. The store offers a wide selection of candies at attractive prices, with customers praising the variety, the ongoing availability of trendy merchandise, and the overall ease of ordering. Customer service is repeatedly described as professional, friendly, responsive, and accessible by phone, contributing to a reliable buying experience. Packaging is mentioned as consistently secure, with goods arriving intact and shipments described as well packaged and reliable.

Reviews 1, 3, 4 and 5 stars

Reset filters

Acheteur Vérifié

Published on 01/02/2019 à 14h18 following a purchase from 31/01/2019

Everything was perfect

Translated reviews

Acheteur Vérifié

Published on 01/02/2019 à 14h04 following a purchase from 24/01/2019

very good on-time delivery

Translated reviews

Acheteur Vérifié

Published on 01/02/2019 à 12h13 following a purchase from 28/01/2019

Caranougat stuck between them and melted and package delivered to the relay opened I have all the photos very disappointed !!!!

Translated reviews

Response from Bonbonrama Published on 01/02/2019

Hello and thank you for bringing this information to our attention. Yes, there was a problem with the Caranougat Carambars. It could be a manufacturing defect, but it hasn't been reported to us yet, and it's very rare for a defect to affect only one box on a full pallet. Please contact us to explain it better. As for the open parcel, we must be careful and not accept a parcel if during transport it could have been damaged, opened or searched. GLS insures us against such incidents. Obviously, nothing was missing in your case. So much the better. In any case, if you notice any irregularity concerning the goods, transport or anything else, please call our customer service department on 04 69 96 63 36. We always try to find a satisfactory solution. Sincerely

Acheteur Vérifié

Published on 28/01/2019 à 08h45 following a purchase from 21/01/2019

fast, very clean and well-protected packaging. Attractive prices.

Translated reviews

Acheteur Vérifié

Published on 25/01/2019 à 23h06 following a purchase from 23/01/2019

!!!!

Translated reviews

Acheteur Vérifié

Published on 25/01/2019 à 13h55 following a purchase from 13/01/2019

Delivery was as ordered. Fast delivery. Nothing to say except that the lollies arrived loose in the box.

Translated reviews

Acheteur Vérifié

Published on 24/01/2019 à 08h49 following a purchase from 05/12/2018

Very well packaged product, very fast delivery, recommend without hesitation!

Translated reviews

Acheteur Vérifié

Published on 22/01/2019 à 14h08 following a purchase from 22/01/2019

As usual, nothing to say except "Thank you" for your seriousness!

Translated reviews

Acheteur Vérifié

Published on 22/01/2019 à 14h08 following a purchase from 22/01/2019

Very serious company! Well-protected products, fast 48-hour delivery. Thank you again for your availability.

Translated reviews

Acheteur Vérifié

Published on 18/01/2019 à 18h49 following a purchase from 15/01/2019

Great!!!

Translated reviews

Acheteur Vérifié

Published on 18/01/2019 à 16h00 following a purchase from 16/01/2019

Professional site, accurate and well-stocked information

Translated reviews

Acheteur Vérifié

Published on 18/01/2019 à 15h28 following a purchase from 14/01/2019

Satisfied with my order

Translated reviews

Acheteur Vérifié

Published on 17/01/2019 à 09h07 following a purchase from 12/01/2019

Perfect service

Translated reviews

Acheteur Vérifié

Published on 16/01/2019 à 22h07 following a purchase from 11/01/2019

Everything is perfect

Translated reviews

Acheteur Vérifié

Published on 16/01/2019 à 17h35 following a purchase from 29/12/2018

Super, many thanks ... :)

Translated reviews

Acheteur Vérifié

Published on 16/01/2019 à 16h54 following a purchase from 14/01/2019

trop top et rapide merci

Translated reviews

Acheteur Vérifié

Published on 15/01/2019 à 20h09 following a purchase from 10/01/2019

Thank you

Translated reviews

Acheteur Vérifié

Published on 15/01/2019 à 17h20 following a purchase from 05/01/2019

I recommend it! Attentive and accommodating customer service.

Translated reviews

Acheteur Vérifié

Published on 12/01/2019 à 18h15 following a purchase from 31/12/2018

Serious, lots of choice and fast

Translated reviews

Acheteur Vérifié

Published on 11/01/2019 à 21h48 following a purchase from 07/01/2019

To be recommended without hesitation. Delivery

Translated reviews

Acheteur Vérifié

Published on 11/01/2019 à 21h36 following a purchase from 03/01/2019

Perfect. Very well packaged, fast delivery, products received without damage, I recommend.

Translated reviews

Acheteur Vérifié

Published on 11/01/2019 à 16h42 following a purchase from 09/01/2019

plenty of choice

Translated reviews

Acheteur Vérifié

Published on 11/01/2019 à 08h44 following a purchase from 07/01/2019

très bien rein à dire à part que c'est un peu dommage que des produits ce commandent que sur palette (ex: les câbles) et comme les tarifs de l'envoi sont passés à 500 euros sa reste difficile et encore merci pour votre cadeaux associé à vos vœux

Translated reviews

Acheteur Vérifié

Published on 08/01/2019 à 22h24 following a purchase from 21/12/2018

the order was received on January 3, i.e. almost 2 weeks after the order was placed

Translated reviews

Response from Bonbonrama Published on 09/01/2019

Hello and thank you for your feedback. We're sorry for the abnormally long delay, because even with bank holidays, you should have received your parcel in 3 working days maximum, and not in 6 as was the case for you. In this festive season, even if all our orders were prepared and delivered to the carriers within the announced deadlines, the carriers did not meet their commitments. Our customer service department will contact you to offer you a credit note to apologize for this delay.

Acheteur Vérifié

Published on 08/01/2019 à 07h15 following a purchase from 03/01/2019

Always top notch! Products just as I expected, super-fast delivery (ordered in the morning, delivered the next day) and, last but not least, perfect packaging and very well-protected items. What a plus!

Translated reviews

Acheteur Vérifié

Published on 07/01/2019 à 20h21 following a purchase from 26/12/2018

Very good, very responsive customer service and as a bonus a bottle of champagne included in the order, well done and keep up the good work, it's a pleasure to work with you!

Translated reviews

Acheteur Vérifié

Published on 06/01/2019 à 03h56 following a purchase from 31/12/2018

Excellent value for money, very well packaged, fast delivery

Translated reviews

Acheteur Vérifié

Published on 04/01/2019 à 22h47 following a purchase from 02/01/2019

Order collected with an open candy packet

Translated reviews

Response from Bonbonrama Published on 09/01/2019

Hello and thank you for your feedback. We are very sorry about this incident. We do our best to protect our confectionery as much as possible, but sometimes the thoughtlessness of some delivery drivers gets the better of our protections. If the goods are inedible or unmarketable, simply call us and notify our customer service department on 04 69 96 63 36. It's always a good idea for us to know which bag has been opened, so that we can take greater precautions on future shipments of this product. What's more, we can offer you a compensation solution if any merchandise is lost.

Acheteur Vérifié

Published on 04/01/2019 à 07h02 following a purchase from 29/12/2018

The site is good and I recommend it

Translated reviews

Acheteur Vérifié

Published on 30/12/2018 à 09h45 following a purchase from 26/12/2018

Efficient and competent

Translated reviews

Acheteur Vérifié

Published on 27/12/2018 à 20h19 following a purchase from 20/12/2018

Fast and efficient

Translated reviews

Acheteur Vérifié

Published on 25/12/2018 à 19h06 following a purchase from 15/12/2018

order delivered in 48 h; perfectly sealed, bravo and thank you

Translated reviews

Acheteur Vérifié

Published on 22/12/2018 à 05h23 following a purchase from 20/12/2018

I discovered bonbonrama, the site is very good too hard to resist for gourmands. I placed an order because of the very attractive prices, and the people I spoke to on the phone were very efficient and friendly. Order placed on Tuesday before 11 a.m. Delivered on Tuesday 21 at 3 p.m. IT'S TOPPPP BRAVO TO ALL !!!!!!!!!!

Translated reviews

Acheteur Vérifié

Published on 12/12/2018 à 15h54 following a purchase from 06/12/2018

Very professional!

Translated reviews

Acheteur Vérifié

Published on 12/12/2018 à 13h47 following a purchase from 04/12/2018

Very satisfied, no problems to report

Translated reviews

Acheteur Vérifié

Published on 12/12/2018 à 13h01 following a purchase from 04/12/2018

Fast and pleasant contact

Translated reviews

Acheteur Vérifié

Published on 08/12/2018 à 19h22 following a purchase from 02/12/2018

Perfect as always

Translated reviews

Acheteur Vérifié

Published on 07/12/2018 à 21h02 following a purchase from 06/12/2018

exceptional response to the urgency of my order

Translated reviews

Acheteur Vérifié

Published on 07/12/2018 à 14h46 following a purchase from 05/12/2018

Nickel fast all good

Translated reviews

Acheteur Vérifié

Published on 06/12/2018 à 06h45 following a purchase from 29/11/2018

If very well.. With promo..

Translated reviews