Bonbonrama consistently delivers fast delivery and careful packaging, with many reviews highlighting orders arriving on time and in good condition, including pallets prepared with care and shipments that are easy to order online. The store offers a wide selection of candies at attractive prices, with customers praising the variety, the ongoing availability of trendy merchandise, and the overall ease of ordering. Customer service is repeatedly described as professional, friendly, responsive, and accessible by phone, contributing to a reliable buying experience. Packaging is mentioned as consistently secure, with goods arriving intact and shipments described as well packaged and reliable.
Very good site to order the sweets but with VAT and delivery costs it's very expensive. I ordered to get the displays and I'm not disappointed. I don't know if I'll order again considering the prices.
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Virginie D.
Rating: 4 out of 5
following a purchase from 28/01/2024
The site is very good, but I am disappointed by the expiration dates, which are much shorter than the products I already had in stock ....
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LAURENT C.
Rating: 4 out of 5
following a purchase from 10/01/2024
Professional and responsive: order placed on the site on the morning of 10/01, received on 11/01 before 12:00 p.m.
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SEBASTIEN G.
Rating: 4 out of 5
following a purchase from 13/12/2023
very good, nothing to complain about
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Jean-pol K.
Rating: 3 out of 5
following a purchase from 06/12/2023
Delivery on time but 2 bags of sweets torn and sweets spread out in the delivery crate
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mireille B.
Rating: 4 out of 5
following a purchase from 13/11/2023
Ras.
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Stéphane R.
Rating: 3 out of 5
following a purchase from 12/11/2023
delivery very good carton nikel except that inside the cardboard mouse eventree
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freddy K.
Rating: 4 out of 5
following a purchase from 06/11/2023
Very good
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Guy M.
Rating: 3 out of 5
following a purchase from 11/10/2023
JOUR BON SITE MES MANQUE DE CHOIX EN HARIBO HALAL ET GOODISE ET MEUBLE PASSE ASSER DE PROMO PAS GRAND CHOIX POUR NOEL SINON BIEN
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Response from Bonbonrama
Hello Guy,
Thank you for your positive feedback and constructive comments!
Regarding the halal Haribo range, you are absolutely right: the brand offers very few halal references, which unfortunately limits our possibilities. However, we are doing our best to gradually expand our range of halal candies, including with other brands known for their quality.
On the goodies side, we also try to offer them regularly when we have them in stock, often in the form of gifts or special offers to discover on our site.
Finally, for Christmas, we take note of your comment – our team is already working on expanding our catalog for the upcoming holidays 🎄
Thank you again for your trust,
See you very soon on Bonbonrama 🍬
Best regards,
The Bonbonrama team
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Nadya M.
Rating: 4 out of 5
following a purchase from 28/09/2023
Delivery service perfect welcome ' a little disappointed with the quality of the chocolate milk teddy bears a little broken but no link with bonbonrama
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Imad O.
Rating: 1 out of 5
following a purchase from 28/09/2023
I still haven't received my order and as far as they're concerned, we're the ones at fault - the world's upside down.
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Response from Bonbonrama
Hello, Thank you for your review. We regret the "incident" encountered with your first order. Indeed, the reservation "pallet not delivered" is not acceptable by the carrier one hour after delivery and the instruction to leave it in front of your home. However, we would like to thank you for continuing to place your trust in us, and hope that your second order went smoothly.
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Laura R.
Rating: 4 out of 5
following a purchase from 22/09/2023
It's a pity that vat and shipping costs are so expensive. Otherwise, the sweets are great but you can't order too many because they go up quickly.
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Laurent R.
Rating: 3 out of 5
following a purchase from 20/08/2023
Hello a fast parcel very very good super nothing to say
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Response from Bonbonrama
Hello Laurent,
A big thank you for your enthusiastic feedback! 😊
We are delighted that everything went perfectly, from the order to the reception.
Your satisfaction is our greatest reward 🎉
See you very soon for a new sweet order on Bonbonrama 🍬
Best regards,
The Bonbonrama team
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Alain M.
Rating: 4 out of 5
following a purchase from 15/08/2023
Serious and correct
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Laura R.
Rating: 4 out of 5
following a purchase from 11/08/2023
It would be nice to have a few more novelties
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thierry F.
Rating: 4 out of 5
following a purchase from 30/07/2023
insofar as they are available, the service is very good but the shipping costs are a bit high... but good. (see over a year if...)
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AM H.
Rating: 4 out of 5
following a purchase from 06/07/2023
Large selection, competitive prices.
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Charline L.
Rating: 3 out of 5
following a purchase from 25/06/2023
The order was received but the packets of maocroqui and watermelon candy were open when the package was opened.
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BRAHIM B.
Rating: 4 out of 5
following a purchase from 26/06/2023
Delivery is correct Goods are well packaged Thank you
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Henri M.
Rating: 4 out of 5
following a purchase from 21/06/2023
There are products missing, even though they were available on the website.
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Athy P.
Rating: 1 out of 5
following a purchase from 06/06/2023
Customer service offered me a credit note for an amount that did not correspond to the loss. After a refusal on my part, radio silence. No response for over a week.
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Response from Bonbonrama
Thank you for taking the time to share your experience. We're sorry you didn't accept one of our proposals, which was a credit note. Indeed, it did not correspond to the amount of the loss. It was 3 times the value of the loss! (8 euros loss, 20 euros proposed credit note). In fact, for a product with a total value of €14.20, more than a third of which is still marketable, we don't return it, nor do we send you back a box, which would be an aberration given that the accumulated transport costs, not to mention the carbon footprint, represent 3 times the value of the product! We try to find solutions, but sorry, they have to make economic sense.
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ANNELISE L.
Rating: 4 out of 5
following a purchase from 30/05/2023
the site is very good, the products are very good, the packaging is very good, the delivery time is very good. the negative points are that the FiNI products take a long time to be restocked, and the last deliveryman who parked in the wrong direction on a Wednesday afternoon when the children were passing by and who lectured you ....
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Bénédicte L.
Rating: 4 out of 5
following a purchase from 15/05/2023
Everything as expected except the size of the Haribo crocodiles... I took them "grands" but they were enormous... Kindergarteners will choke! :-) How do I know the exact size? Thanks also for indicating the number of sweets in each pack, that's helpful!
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Carole S.
Rating: 1 out of 5
following a purchase from 21/04/2023
I ordered 7 packs of 2k500 g of chewing gum balls Hard, tasteless and inedible, especially for children The product is to be thrown away I spent over 100 euros on this deplorable purchase
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GWENDOLINE R.
Rating: 4 out of 5
following a purchase from 02/04/2023
Lack of promo code
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sophie S.
Rating: 4 out of 5
following a purchase from 15/03/2023
Pleasant and easy site. Fast delivery, but some references do not contain the right number of products.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 11/03/2023
Very good
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 24/10/2022
Disappointed with the last order for the Christmas holidays, delivered 10 days later and we had to pay the return postage.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 07/03/2023
Ultra fast, delivery the day after I ordered. All that's left is to test the products
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 29/01/2023
I still haven't received a reply from bonbonrama, despite my two e-mails. Bonbonrama cancelled the coupon, without giving any reason. I still have no explanation, no coupon returned... Very disappointed...
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Response from Bonbonrama
Thank you for taking the time to share your experience. A coupon to compensate for the breakage of some lollipops had indeed been forgotten. Sorry for the oversight, the error had been corrected and explained to you by e-mail on February 6, following your comment. If you are referring to the loyalty points which were cancelled in October 2021 and which concern your order of October 20, 2020, please note that there is a reason for this. In fact, as we explained to you in an e-mail that you obviously didn't read, loyalty points are valid for 1 year because they are supposed to reward... your loyalty. Loyalty is considered to imply more regular orders, especially for candy professionals.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 02/02/2023
pity on many breakups
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 30/01/2023
Fast processing, well packaged. And less expensive than the competition.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 11/01/2023
Very good, but it's a shame the taxes are so high...
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 08/01/2023
Hello, good products, fast delivery, but the containers are tinted so it's hard to see the products.
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Response from Bonbonrama
Hello. Thank you for taking the time to share your experience. We're sorry that the Haribo display included in the pack doesn't work for you. Unfortunately, as you may have guessed, we are unable to modify these Haribo displays. From now on, however, we will specify on the pack description that they are lightly smoked.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 27/12/2022
Very, except for the crocodiles, who must have been hot, they were all glued together.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 06/12/2022
Usually very satisfied, this time the box of marshmallow / meringue strawberries had the lid blown off! But there was no damage to them. Thank you all.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 12/11/2022
Delivery went smoothly Thank you
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 12/11/2022
The delivery was fast but most of my products arrived broken, I wrote a message to customer service but to this day I still have no answer from them.
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Response from Bonbonrama
Hello, Thank you for your feedback, we are very sorry for this incident. We searched for your message, but no e-mail was found in your name. Please be aware that we never ship a product with defective packaging. Unfortunately, the brutality of some delivery people can alter the protection added to products. We always reply to messages sent to [email protected]. Do not hesitate to send it back to us if you find it.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 10/11/2022
bonjour satisfied by the speed of delivery, but four boxes of candy were broken, poor condition of the box
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 14/11/2022
Fast order taking and delivery time As far as delivery is concerned it's really average, we are closed on Wednesday days when my parcel was delivered' message delivery confirmation 15h26, I found the parcel in front of the business put on the markets the next day at 6 o'clock .!!!!!!!!!!!!!!!!!!!!
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Response from Bonbonrama
Hello,
Thank you for taking the time to share your feedback.
We are glad that the ordering process and processing time met your expectations .
However, we are sincerely sorry for the delivery conditions you encountered. Finding your package left on the steps of the store, without prior contact and on a closing day, is absolutely unacceptable, and we completely understand your dissatisfaction.
Unfortunately, once the package is handed over to the carrier, we do not have control over their organization or professionalism, but please be assured that we will escalate this situation to the relevant carrier.
For future orders, please do not hesitate to inform us of your closing days, so that we can specify this in the instructions to the carrier or consider a delivery appointment when possible.
Thank you again for your trust, and we hope to see you very soon on Bonbonrama.
Best regards,
The Bonbonrama team
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