Customer reviews of Bonbonrama

Thank you for taking the time to share your experience. We are very sorry that these 2 products were missing from this order and that you are not as satisfied as you were with your first 9 orders. I went to the customer service department and to my astonishment, they showed me that you had indeed spoken on the phone on 12/10 and that they were still waiting for your e-mail to open the customer service ticket. In fact, e-mails allow us to have a better follow-up by the whole team. In any case, the video checks have been carried out, and without waiting for your e-mail, a department manager is due to call you tomorrow to find a solution.

Thank you for taking the time to express your resentment and sorry to see that you are not fully satisfied. Your order was placed on Wednesday at 18:17. It was prepared on Thursday morning and picked up by GLS the same day. Based on the carrier's commitments, we estimate 3 working days after the package was picked up. The parcel was delivered on Monday, i.e. 2 working days after collection. Delivery times and maximum delivery dates are clearly displayed when you place your order. And if you have any questions about deliveries, our customer service team speaks perfect French ;) Because we're also sorry that you weren't able to have a conversation with the delivery man. But I imagine that GLS requires him to understand the French highway code.

Thank you for taking the time to leave your impressions, which can help us to improve. Your order was paid for on Tuesday August 16th at 3pm, it was prepared and picked up by the carrier on Wednesday August 17th, and delivery was made on Friday August 19th, whereas the maximum delivery time announced when you placed your order was August 24th. 48 hours for a pallet is worthy of an EXPRESS transport in the world of transport! In this case, despite all our good will, it will be very difficult for us to go any faster! Next time you order, just remember to read the estimated delivery date. And if we really do exceed this date, we can then turn to the carrier who has committed to us to meet these deadlines.

Hello,

Thank you for your feedback and your comment.

We do our best to keep our stock updated, but during periods of high demand, some items can indeed sell out very quickly. We are fortunate to have many loyal customers, which can lead to occasional shortages on certain highly sought-after products.

When this happens, please be assured that we always take care to contact you to offer an appropriate solution: immediate refund, replacement with an equivalent product, or other options according to your preferences.

Thank you again for your understanding and your trust,
We look forward to seeing you again soon on Bonbonrama 🍬

Best regards,
The Bonbonrama team

Thank you for taking the time to leave a review. We understand your problem and have even thought of a solution ;) If you can't be there on the day of delivery, you can use the "Flex Delivery" service you've chosen from GLS to change the address and/or the day of delivery. And you can even choose a Mondial Relay (XL, which accepts large parcels) network relay point. Don't hesitate to use these services for your next orders.

Hello. Thank you for your last order, which was less than a month ago. And as seen yesterday with our customer service, we tried to reach you several times and we even left you a message with the information about the possibility of buying larger packs of chocolate.

Hello. Thank you for taking the time to share your opinion. However, please do not hesitate to let us know directly if any of the products we have sold you are incorrectly described. We make every effort to ensure that the description is as accurate and complete as possible, but if we're wrong, we'll try to make it right. We just need to know

Thank you for taking the time to leave a review. We're sorry that, unlike most of our customers, you had a bad experience with our customer service. In fact, when we were editing your discount agreed between us because we hadn't pointed out that the DLUO of the chocolate bars was 3 months, we realized that the invoice contained a VAT error. Due to an incorrect configuration, one of the products was sold exclusive of VAT, so the totals were wrong. As you know as a professional, invoicing or accounting software is approved by the Ministry of Finance and invoices cannot be modified at our whim. The invoice was automatically corrected to be valid and fair. So, I can't agree with you on this one, we can't say we were too strong. Fortunately, we corrected our mistake and your invoice is now fair!