Customer reviews of Bonbonrama

Hello and thank you for taking the time to leave your review. Yes, we had noticed that some praline peanuts were losing their coating. That's why we mention it on the product sheet, and why you benefited from a big 30% discount on this product.

Thank you for taking the time to let us know about your concerns. I'm sorry that this 2nd delivery didn't go as well as you'd hoped. Indeed, pallet transport, especially when it has to cross France, can be subject to certain unforeseen circumstances inherent in road transport. Your order, placed on April 15th, left immediately, as you'd wished, and arrived on the 18th. It'll be hard to get a pallet to travel 850 km any faster. As for the damaged protective cartons, it's their job to take the knocks instead of what's inside. There's no guarantee yet that the cartons carrying the confectionery will arrive as good as new. But should the goods be damaged, our customer service team will be on hand to find a satisfactory solution.

We would like to thank you for taking the time to share your opinion and your questions with us. We have noted your comments and will try to explain as best we can. We are wholesalers. We only sell in bulk packaging, and to professionals. Like all business-to-business wholesalers, we sell exclusive of VAT. The logic of the principle of VAT collection dictates that professionals should express themselves before tax. We haven't invented anything. What's more, it's clearly indicated on the home page, and before payment, that prices are exclusive of VAT. It's true that some sites express their prices as including VAT. But you've probably noticed that they're more expensive because you've chosen to order from us. That's normal, since they're aimed at private customers. On some of these sites, you can buy just 100 grams, or 1 bag of candy. For shipping costs, it's the same explanation. We're wholesalers. Our prices are low. The more you order, the heavier the goods to be shipped. Carriers charge by weight and distance. We've only asked you to make a contribution (for your parcel weighing over 23 kg, the €10.5 you've paid isn't enough to pay the carrier). We take care of a large part of this, and our contribution increases the more you order. Above a certain amount, we can take over the entire cost. Compared to other pro sites, we're pretty reasonable (our main competitor, who's no cheaper than us, offers transport for orders of 2,000 euros or more). As for your open bag of floppy, you're assuming wrong: our preparers can't take an open bag that spills out. With us, each reference is purchased in full pallets. This means they have several hundred bags at their disposal in perfect condition. If they see an open bag, they can choose another. The few bags that are torn at the depot are generally shared by the staff. On the other hand, even if a product is well-packaged and well-protected, it still suffers shocks and its contents, especially when they are "fluid" like chewing gum balls, fraizibus or floppy, for example, can move suddenly in its bag and force, from the inside, on the weld, opening it. We know it happens when a box is thrown on the floor during its journey by GLS hand between our depot and your store. But you're right, it's still our fault. We didn't know how to pack it so that it would stand up to all those shocks. Please call our sales department on 04 69 96 63 36. They will do their utmost to find a solution that might suit you.

Hello and thank you for taking the trouble to point out this difference. Manufacturers sometimes change their products without informing us. In the future, please do not hesitate to contact us by telephone if a product does not suit you or disappoints you. We will always do our utmost to find a solution that will satisfy you.

Thank you for your feedback. We are very sorry that there was a defect in the manufacture of one of the Fini Boxes. We have indeed had other similar cases on one of the models and will pass the information on to the manufacturer, Fini. In future, don't hesitate to call our customer service department. You can reach us on 04 69 96 63 36 and we'll do our best to find a solution.

Thank you for sharing your opinion with us. We are sorry that the solution we proposed to compensate you did not suit you. We probably didn't understand you. When you informed us that a bag of Frazibus had torn during transport, and that 900 grams had spilled into the bottom of the box, we offered you 2 solutions: a refund for the lost goods or a credit note of higher value, which you accepted. Perhaps you were planning to deal with the incident in a different way? If so, don't hesitate to let us know, especially since, as you can see, we're easy to reach by phone and e-mail.

Hello, Thank you for letting us know that some of the pacifiers in the box were broken. We apologize for the inconvenience. Of course, as you can imagine, we didn't intentionally put broken lollipops in their original boxes. Despite the care we take to protect our confectionery, some less-than-delicate deliverers manage (rarely, fortunately for us) to get at our protections. These are the hazards of transport. However, you should know that our customer service team is on hand to find satisfactory solutions in the event of such incidents. You can reach us easily on 04 69 96 63 36 from Monday to Friday, 8.30am to midday and 2pm to 5pm.

Hello and thank you for bringing this information to our attention. Yes, there was a problem with the Caranougat Carambars. It could be a manufacturing defect, but it hasn't been reported to us yet, and it's very rare for a defect to affect only one box on a full pallet. Please contact us to explain it better. As for the open parcel, we must be careful and not accept a parcel if during transport it could have been damaged, opened or searched. GLS insures us against such incidents. Obviously, nothing was missing in your case. So much the better. In any case, if you notice any irregularity concerning the goods, transport or anything else, please call our customer service department on 04 69 96 63 36. We always try to find a satisfactory solution. Sincerely

Hello and thank you for your feedback. We're sorry for the abnormally long delay, because even with bank holidays, you should have received your parcel in 3 working days maximum, and not in 6 as was the case for you. In this festive season, even if all our orders were prepared and delivered to the carriers within the announced deadlines, the carriers did not meet their commitments. Our customer service department will contact you to offer you a credit note to apologize for this delay.

Hello and thank you for your feedback. We are very sorry about this incident. We do our best to protect our confectionery as much as possible, but sometimes the thoughtlessness of some delivery drivers gets the better of our protections. If the goods are inedible or unmarketable, simply call us and notify our customer service department on 04 69 96 63 36. It's always a good idea for us to know which bag has been opened, so that we can take greater precautions on future shipments of this product. What's more, we can offer you a compensation solution if any merchandise is lost.

Hello and thank you for your feedback. As you may have noticed, we do our best to protect our confectionery as much as possible, especially those with fragile packaging. But sometimes, in spite of our best efforts, shocks get the better of our protection. As for the fudge boxes, in view of your case, we're thinking of discontinuing parcel delivery. In any case, don't hesitate to contact us when this kind of situation arises. Our customer service team can be reached by telephone on 04 69 96 63 36. They'll be in touch with you shortly.