Customer reviews of Bonbonrama

Hello and thank you for sharing your opinion. Indeed, we do our utmost to protect our products because, as you may unfortunately have realized, transport conditions are sometimes very harsh for our parcels. We're sorry about your open bags. If the goods are unfit for consumption or resale because of their torn packaging, please do not hesitate to contact us to find a solution. In response to your interesting comments, we have already tested paper protections and they were not effective. The cardboard boxes we use to compartmentalize our parcels are recycled cardboard boxes in which manufacturers ship their products to us. We recycle! As for the scotch tape, even paper scotch tape contains solvents. To close the cartons, which often weigh more than 20 kg, we haven't found anything better yet. But we're sensitive to the need to preserve our planet, and we're listening to your comments. We will be attentive to the most ecological packaging solutions if they enable us to remain competitive and efficient.

We apologize for the 3 packages that opened or broke in transit. As you may have noticed from the many orders you have placed with us, we take great care in packing our goods, but despite this, the sometimes brutal conditions in which they are handled can still break our protection. In such cases, please let us know so that we can find a solution if any merchandise is lost, and above all, so that we can provide even better protection next time for products with sensitive packaging.

Hello and thank you for your opinion and comment. We apologize again for this inconvenience. Our preparer did not transcribe the complete address. As you immediately informed us, as you were able to follow the shipment step by step thanks to our FLEX DELIVERY solution, we were able to modify and add the missing information. Well, in the end it was useless as you preferred to go to the GLS depot rather than wait another 24 hours. Please note that you can also change the delivery address or day yourself, thanks to the link we send you as soon as the parcel leaves our warehouses.

Hello. We're sorry that your order is missing an item. However, if you notice an error during the preparation of your order (or any other problem related to it), please contact us by e-mail or telephone. We'll get back to you and try to find a solution. But if we're not informed, there's not much we can do to try and put things right.

We apologize for the cracked display stand, which has been compensated. We try to protect as much as possible the items we ship by GLS. But sometimes, the treatment received by some boxes is such that our protections are not enough. We'll try to add more protection for our next Plexiglas display shipments. Or maybe we'll just ship them on pallets.
As for the open mushroom package, we could have the same explanation, but we didn't charge for it on your order. Either you didn't buy them from us, or the preparer made a mistake and you got them for free.

Hello and thank you for letting us know about this problem. These mini chocolates are packaged and sold in a plastic box. We cannot modify this packaging as it is the manufacturer's choice. We're sorry about this. However, we can try to protect them even better next time. If you have products that are unsaleable or consumable, please contact our customer service department on 04 69 96 63 36.

Hello, Sorry for the inconvenience. As you may have noticed when you opened our boxes, we go to great lengths to protect our products. And we're ready to redouble our efforts to ensure that our orders arrive in perfect condition 100% of the time. But sometimes, with the shocks these packages receive, it's the manufacturers' packaging that tears or cracks at the welds. In the event of such problems, please contact customer service on 04 69 96 63 36 or by e-mail at [email protected].

Thank you for your order and for your confidence in us. We understand that it may seem expensive, but you should know that we only ask for a contribution. The actual cost of transport is much higher. Since we're in the south of France, the pallet crosses the whole country, and the price is indexed to the kilometers covered. Otherwise, for Brittany, we offer transport for orders of 500 euros or more. We look forward to seeing you on our site!

Sorry about the damaged cored cables. As we explained to you over the phone, the heat has made this product brittle, and as soon as the carrier mistreats the package, the cables break. To prevent this kind of accident from happening again, we only ship them on pallets during the summer months. We also hope that the solution we have proposed to repair this damage has been acceptable to you.

Thank you for your review. I'm sorry but the preparer must have made a mistake. We will contact you to find a solution to correct our mistake.

Sir, we are very sorry about these 2 incidents with our carrier. As we explained to you on the phone, we informed them of these problems and requested compensation. We have insurance that covers this type of incident when flagrant damage is noted at the time of receipt of the pallet. This will enable us to compensate you. In any case, thank you for your confidence in us.

Yes, for 60 kg of merchandise, shipped to Belgium, we asked you to contribute 35 euros... But it cost us double that. Nevertheless, we'll pass on your comment to our carrier ;) But as this isn't the first time you've ordered, despite the fact that we don't contribute enough to transport costs for your taste, you must have understood that our prices are so low that despite the transport contribution we ask you to make (which is clearly displayed before payment, by the way), our offer remains attractive! In any case, thanks again for your confidence!

Thank you for your feedback. We're sorry that some packages were opened in transit. We do our utmost to protect our confectionery as much as possible in the boxes. But despite this, the sometimes harsh transport conditions have taken their toll on our protection. But our customer service department is there to deal with this kind of incident, provided, of course, that you report it to us. Perhaps you didn't consider the damage sufficient to take the trouble to report it to us? As far as transport is concerned, GLS guarantees a delivery time of between 1 and 3 days, depending on the area in France. Your order was placed on a Saturday. It therefore left on Monday and arrived on Thursday, i.e. 3 days later. The delivery time is therefore on target, even if we're more used to seeing a 48-hour delivery time for shipments to the north.

Thank you for your feedback. We are sorry that the carrier damaged the pallet. In this type of situation, please do not hesitate to call us to report the incident. In your case, our customer service department will contact you to find out whether any goods have been damaged. Next time, don't hesitate to make a reservation on the delivery note, taking a photo of the pallet. Our carrier (Schenker-Joyau) insures the goods transported, and if any sweets are damaged, you will be promptly compensated and suffer no prejudice.

Thank you for your review and your compliments! Sorry for the small delivery problem. We use a service provider called GLS to deliver the parcels and out of the thousand or so delivery drivers who work for them (or for other transport companies for that matter!), some are not as reliable as others. For your convenience, we've opted for the Flex Delivery service, which alerts you by e-mail to the day and time of delivery, and lets you change them at your convenience. And to give the delivery driver the best possible chance of finding you, we've included your cell phone number... Despite our best efforts, sometimes that's not enough... So we're going to report this incident to our service provider. Thank you in any case for taking the necessary steps to find your parcel!

Sorry for the inconvenience, but you should have notified us immediately. Our customer service team is also there to deal with this kind of problem. We do our utmost to protect our "fragile" products, but parcel shipping conditions are sometimes harsh and some parcels, despite everything, are damaged. But in these cases, we always try to find a solution, and in your case, we can offer you 2 solutions: reimbursement of your damaged box, or reshipment of a new box.