Customer reviews of Bonbonrama

Trust Attestation
9,6 /10
Overall rating: 9,6 out of 10
Based on 2 800 published reviews
5 2 445 87% 4 221 8% 3 81 3% 2 25 1% 1 28 1%

Summary of reviews

Bonbonrama consistently delivers a fast and reliable service with prompt, professional communication and attentive staff. Customers highlight quick shipping, secure packaging, and a wide selection of candies at attractive prices, ensuring products arrive in excellent condition and on time. The shopping experience is described as smooth and enjoyable, with easy ordering, clear site information, and strong support that resolves issues rapidly. The combination of fast delivery, thorough packaging, and responsive customer care stands out as a key strength across multiple reviews.

Reviews 1, 3 and 5 stars

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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 17/10/2022
Perfect service, fast and efficient!
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 12/10/2022
Fast, compliant and fairly priced. Thank you very much.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 13/10/2022
Excellent quality products! Fast and careful delivery. Top sweets!
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 11/10/2022
Fast delivery on schedule. The Halloween candies delighted the children.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 09/10/2022
The pallet arrived with a lot of damaged boxes, so difficult to store. Otherwise fast delivery. Ordering is easy.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 17/10/2022
Most important is fast delivery!
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 17/10/2022
Perfect RAS.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 17/10/2022
Very good
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 17/10/2022
very fluid site, correct prices, impeccable loyalty program and delivery nothing to complain about. Free shipping is correct. 2 orders on this site and never disappointed.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 14/10/2022
Fast delivery. Perfect
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 08/10/2022
Very good. Good service, deadlines met. Everything in order.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 06/10/2022
Fast delivery Conforms
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 06/10/2022
Very well done site fast delivery and always great products
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 06/10/2022
Never disappointed with the quality and price of the sweets. Delivery was perfect too.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 06/10/2022
Fast delivery and very professional driver
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 10/10/2022
Superb product quality! Fast, careful delivery!
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 06/10/2022
Lots of choice and very good value for money. Order very well packaged and shipped on time. Customer service contact is excellent.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 04/10/2022
Missing 2 references to the delivery I called and sent an email but no response I no longer order from you.
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Response from Bonbonrama
Thank you for taking the time to share your experience. We are very sorry that these 2 products were missing from this order and that you are not as satisfied as you were with your first 9 orders. I went to the customer service department and to my astonishment, they showed me that you had indeed spoken on the phone on 12/10 and that they were still waiting for your e-mail to open the customer service ticket. In fact, e-mails allow us to have a better follow-up by the whole team. In any case, the video checks have been carried out, and without waiting for your e-mail, a department manager is due to call you tomorrow to find a solution.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 05/10/2022
Perfect, thanks for the speed
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 29/09/2022
Large selection of sweets, fast delivery, nothing to say.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 06/10/2022
some boxes damaged in transit
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 02/10/2022
Very good super fast delivery top packaging
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 25/09/2022
Good service, and fast delivery!
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 05/10/2022
Super fast
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 08/10/2022
The site and services are top notch, but there are a lot of products that my customers love that are out of stock...
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 06/10/2022
top....
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 02/10/2022
The best of the best
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 26/09/2022
Order delivered quickly
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 04/10/2022
Awesome ! Very good customer service and a wide selection of products and fast shipping ! I recommend !
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 28/09/2022
Good sales service that listens to its customers, thank you!
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 22/09/2022
Very fast delivery
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 27/09/2022
Not very happythe 2boxes of jumbo 1 coke and 1 strawberry were totally broken. The carton had nothing...
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 28/09/2022
Very good service
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 26/09/2022
Perfect products!
Excellent distributor! Fast delivery.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 23/09/2022
Error on my part, the problem came from the carrier, after change of carrier, order received very quickly, well packaged and impeccable merchandise.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 22/09/2022
Very good and fast delivery
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 21/09/2022
fast delivery
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 23/09/2022
Perfect!
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 14/09/2022
Hello, I put an emergency message for a delivery on Friday. I was delivered on Monday by a Romanian... who spoke little French.
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Response from Bonbonrama
Thank you for taking the time to express your resentment and sorry to see that you are not fully satisfied. Your order was placed on Wednesday at 18:17. It was prepared on Thursday morning and picked up by GLS the same day. Based on the carrier's commitments, we estimate 3 working days after the package was picked up. The parcel was delivered on Monday, i.e. 2 working days after collection. Delivery times and maximum delivery dates are clearly displayed when you place your order. And if you have any questions about deliveries, our customer service team speaks perfect French ;) Because we're also sorry that you weren't able to have a conversation with the delivery man. But I imagine that GLS requires him to understand the French highway code.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 26/09/2022
Fast and serious!
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