Customer reviews of Bonbonrama

Hello,

Thank you for your positive feedback, we are delighted that the delivery was quick !

Regarding the little welcome gift, we understand your comment . Unfortunately, gifts are not systematic, but good news: now that you are a customer, you will accumulate loyalty points with each order. These points can be converted into vouchers, allowing you to regularly enjoy little surprises... !

We look forward to seeing you again soon on our site for the continuation of this sweet adventure 

See you very soon,
The Bonbonrama team

Hello Halil,

Thank you for taking the time to share your feedback.

We are delighted to hear that you were generally pleased with your order and that you are already considering a new order!

However, we are sincerely sorry for the delivery delay and the impact it may have had on your event. Although we do everything possible to ensure that the announced deadlines are met, it can unfortunately happen that some deliveries encounter unforeseen circumstances beyond our control. We will check with our carrier what may have caused this setback.

Regarding the squid-shaped candies, we regret that they arrived damaged. We will pass this information on to our logistics team to improve the packaging of these more fragile products.

See you very soon and thank you again for your loyalty.

Best regards,
The Bonbonrama team

Hello,

Thank you for your feedback, it is valuable for us to help improve.

We understand your frustration regarding the repetition of certain products like gummy bears or smooth cola bottles in the batches. Please know that these assortments are prepared directly by the supplier, and we cannot intervene in their exact composition.

That is why we do our best to provide you with as much information as possible on our product sheets to give you a clear idea of what to expect. We encourage you to carefully read these descriptions before ordering, and to contact us if you have any doubts: we are always available to advise you.

We hope that you have still found other references to your liking, and we remain at your disposal for any future orders.

See you soon,
The Bonbonrama team

Hello and thank you for your message!

We are sincerely sorry to hear that one of your candy bags arrived punctured, and that the delivery person did not contact you despite your presence... Unfortunately, we are not the carrier and do not have control over the professionalism of certain delivery personnel, but we completely understand your dissatisfaction.

Rest assured that we will escalate this situation to the relevant carrier so that it does not happen again.

Hoping that the rest of your order has still brought you satisfaction — and that we will have the pleasure of seeing you again very soon on our site for a new order!

Best regards,
The Bonbonrama team

Hello,

Thank you for your feedback!

We are sorry that the order tracking was not as clear as you would have liked. Unfortunately, some carriers do not always update the information in real-time, which can create confusion.

Please do not hesitate to call us during your next order: we will be happy to provide you with real-time updates on your delivery and assist you as best as we can.

Thank you again for your trust, and we look forward to seeing you soon on our site 🍬

Best regards,
The Bonbonrama team

Hello Xavier,

Thank you for your feedback and for your understanding regarding the delivery.

We are sincerely sorry that your pallet was left on the sidewalk. Even though this is the responsibility of the carrier, we fully understand that this situation can be uncomfortable, and we take it very seriously.

For future deliveries, we will work together to find a more suitable solution, such as setting up an appointment between you and the carrier, to avoid this type of inconvenience.

Thank you again for your trust, and see you very soon on our site!

Best regards,
The Bonbonrama team

Hello Victoria,

Thank you for taking the time to share your feedback with us.

We are truly sorry to hear that the Watermelon Pop lollipops arrived damaged. They are indeed very nice products, and we understand your disappointment regarding their condition upon receipt, especially if they become unsellable.

Since these lollipops are particularly fragile, we will pass this information on to our logistics team and our supplier to enhance their protection for future shipments.

Your feedback is valuable; it helps us to constantly improve the quality of our shipments. Please do not hesitate to contact us for any new orders; we remain at your service.

Best regards,
The Bonbonrama Team

Hello,

Thank you for your feedback!

We are delighted that the delivery went well overall. However, we are sorry to hear that the delivery person was unpleasant. Although we are unfortunately not responsible for the behavior of the carriers, we completely understand that this can somewhat tarnish your experience.

Fortunately, at Bonbonrama, we are always kind and pleasant 😄! And we do everything we can to ensure that your orders go smoothly, from the cart to the reception.

We will still pass on the information to the concerned carrier to improve this aspect.

Thank you again for your trust, and see you very soon on our site 🍬

Best regards,
The Bonbonrama team

Hello Stéphane,

Thank you for your message and your constructive feedback.

We do our best to offer competitive prices by aligning ourselves as much as possible with those of our competitors. However, some items may indeed seem more expensive per unit. That’s why we recommend purchasing by the carton, which often allows you to benefit from a much more advantageous rate.

Furthermore, we regularly implement promotions and special offers, which you can find directly on our website.

And that’s not all! Thanks to your orders, you accumulate loyalty points that you can convert into vouchers, as well as exclusive discount codes based on your history. A great way to make real savings in the long term 🎉

Thank you again for your trust and your compliments on the shipping and packaging – we look forward to seeing you again very soon at Bonbonrama!

Best regards,
The Bonbonrama team

Hello Guy,

Thank you for your positive feedback and constructive comments!

Regarding the halal Haribo range, you are absolutely right: the brand offers very few halal references, which unfortunately limits our possibilities. However, we are doing our best to gradually expand our range of halal candies, including with other brands known for their quality.

On the goodies side, we also try to offer them regularly when we have them in stock, often in the form of gifts or special offers to discover on our site.

Finally, for Christmas, we take note of your comment – our team is already working on expanding our catalog for the upcoming holidays 🎄

Thank you again for your trust,
See you very soon on Bonbonrama 🍬

Best regards,
The Bonbonrama team

Hello, Thank you for your review. We regret the "incident" encountered with your first order. Indeed, the reservation "pallet not delivered" is not acceptable by the carrier one hour after delivery and the instruction to leave it in front of your home. However, we would like to thank you for continuing to place your trust in us, and hope that your second order went smoothly.

Hello Laurent,

A big thank you for your enthusiastic feedback! 😊
We are delighted that everything went perfectly, from the order to the reception.

Your satisfaction is our greatest reward 🎉
See you very soon for a new sweet order on Bonbonrama 🍬

Best regards,
The Bonbonrama team

Thank you for taking the time to share your experience. We're sorry you didn't accept one of our proposals, which was a credit note. Indeed, it did not correspond to the amount of the loss. It was 3 times the value of the loss! (8 euros loss, 20 euros proposed credit note). In fact, for a product with a total value of €14.20, more than a third of which is still marketable, we don't return it, nor do we send you back a box, which would be an aberration given that the accumulated transport costs, not to mention the carbon footprint, represent 3 times the value of the product! We try to find solutions, but sorry, they have to make economic sense.

Thank you for taking the time to share your experience. A coupon to compensate for the breakage of some lollipops had indeed been forgotten. Sorry for the oversight, the error had been corrected and explained to you by e-mail on February 6, following your comment. If you are referring to the loyalty points which were cancelled in October 2021 and which concern your order of October 20, 2020, please note that there is a reason for this. In fact, as we explained to you in an e-mail that you obviously didn't read, loyalty points are valid for 1 year because they are supposed to reward... your loyalty. Loyalty is considered to imply more regular orders, especially for candy professionals.

Hello. Thank you for taking the time to share your experience. We're sorry that the Haribo display included in the pack doesn't work for you. Unfortunately, as you may have guessed, we are unable to modify these Haribo displays. From now on, however, we will specify on the pack description that they are lightly smoked.

Hello, Thank you for your feedback, we are very sorry for this incident. We searched for your message, but no e-mail was found in your name. Please be aware that we never ship a product with defective packaging. Unfortunately, the brutality of some delivery people can alter the protection added to products. We always reply to messages sent to [email protected]. Do not hesitate to send it back to us if you find it.

Hello,

Thank you for taking the time to share your feedback.

We are glad that the ordering process and processing time met your expectations .
However, we are sincerely sorry for the delivery conditions you encountered. Finding your package left on the steps of the store, without prior contact and on a closing day, is absolutely unacceptable, and we completely understand your dissatisfaction.

Unfortunately, once the package is handed over to the carrier, we do not have control over their organization or professionalism, but please be assured that we will escalate this situation to the relevant carrier.

For future orders, please do not hesitate to inform us of your closing days, so that we can specify this in the instructions to the carrier or consider a delivery appointment when possible.

Thank you again for your trust, and we hope to see you very soon on Bonbonrama.

Best regards,
The Bonbonrama team

Thank you for taking the time to share your experience. We are very sorry that these 2 products were missing from this order and that you are not as satisfied as you were with your first 9 orders. I went to the customer service department and to my astonishment, they showed me that you had indeed spoken on the phone on 12/10 and that they were still waiting for your e-mail to open the customer service ticket. In fact, e-mails allow us to have a better follow-up by the whole team. In any case, the video checks have been carried out, and without waiting for your e-mail, a department manager is due to call you tomorrow to find a solution.