Customer reviews of Bonbonrama

Thank you for taking the time to express your resentment and sorry to see that you are not fully satisfied. Your order was placed on Wednesday at 18:17. It was prepared on Thursday morning and picked up by GLS the same day. Based on the carrier's commitments, we estimate 3 working days after the package was picked up. The parcel was delivered on Monday, i.e. 2 working days after collection. Delivery times and maximum delivery dates are clearly displayed when you place your order. And if you have any questions about deliveries, our customer service team speaks perfect French ;) Because we're also sorry that you weren't able to have a conversation with the delivery man. But I imagine that GLS requires him to understand the French highway code.

Thank you for taking the time to leave your impressions, which can help us to improve. Your order was paid for on Tuesday August 16th at 3pm, it was prepared and picked up by the carrier on Wednesday August 17th, and delivery was made on Friday August 19th, whereas the maximum delivery time announced when you placed your order was August 24th. 48 hours for a pallet is worthy of an EXPRESS transport in the world of transport! In this case, despite all our good will, it will be very difficult for us to go any faster! Next time you order, just remember to read the estimated delivery date. And if we really do exceed this date, we can then turn to the carrier who has committed to us to meet these deadlines.

Hello,

Thank you for your feedback and your comment.

We do our best to keep our stock updated, but during periods of high demand, some items can indeed sell out very quickly. We are fortunate to have many loyal customers, which can lead to occasional shortages on certain highly sought-after products.

When this happens, please be assured that we always take care to contact you to offer an appropriate solution: immediate refund, replacement with an equivalent product, or other options according to your preferences.

Thank you again for your understanding and your trust,
We look forward to seeing you again soon on Bonbonrama 🍬

Best regards,
The Bonbonrama team

Hello. Thank you for your last order, which was less than a month ago. And as seen yesterday with our customer service, we tried to reach you several times and we even left you a message with the information about the possibility of buying larger packs of chocolate.

Hello. Thank you for taking the time to share your opinion. However, please do not hesitate to let us know directly if any of the products we have sold you are incorrectly described. We make every effort to ensure that the description is as accurate and complete as possible, but if we're wrong, we'll try to make it right. We just need to know

Thank you for taking the time to leave a review. We're sorry that, unlike most of our customers, you had a bad experience with our customer service. In fact, when we were editing your discount agreed between us because we hadn't pointed out that the DLUO of the chocolate bars was 3 months, we realized that the invoice contained a VAT error. Due to an incorrect configuration, one of the products was sold exclusive of VAT, so the totals were wrong. As you know as a professional, invoicing or accounting software is approved by the Ministry of Finance and invoices cannot be modified at our whim. The invoice was automatically corrected to be valid and fair. So, I can't agree with you on this one, we can't say we were too strong. Fortunately, we corrected our mistake and your invoice is now fair!

We apologize for the inconvenience. Of course, our warehouse is dry and we do not ship soaked products or torn cartons. We understand that your opinion is based on your experience with the carrier and that you have not yet been able to judge our professionalism and seriousness in dealing with incidents. In fact, if you have made any reservations upon receipt of the goods, our customer service department will take the necessary steps with the carrier to repair the damage.

Thank you for taking the time to leave your review. We would like to remind you that we are retailers and not manufacturers. We work with the best-known manufacturers, but also with local manufacturers who guarantee us quality, such as those who supply us with pralines. If you have a problem with a product, just let us know: we'll pass on the information to the manufacturer and, above all, we'll be able to offer you a solution. Our customer service department can be reached easily and free of charge by telephone on 04 69 96 63 36.

Thank you for taking the time to give us your opinion, and we're pleased that all our efforts have enabled us to never disappoint you, even if your rating might suggest otherwise. I'd like to remind you that transport is charged by weight and distance, and that as wholesalers working with retailers, our margins are limited. A certain amount is therefore required to cover delivery costs, which are never offered by carriers.

Thank you for letting us know about this measurement difference. The manufacturer changed the model at the beginning of the year and we hadn't had any information about a change in the size of these displays. Our customers are mainly retailers, and no one had brought this information to our attention before you. We apologize for this error. Of course, if you wish, we can take back any products that don't suit you and give you a refund.

We are sorry that a box arrived damaged despite our efforts to protect the merchandise in the packages or on the pallets. Please note that delivery personnel are not employees of bonbonrama.com and in order for us to be aware of a problem with a delivery, once you have accepted the parcel, you must at least inform us, by e-mail at [email protected] or by telephone on 04 69 96 63 36. Our team is here to find a solution. If the cardboard protecting the goods is so damaged that it cannot be sold, please contact us.

We are sorry that a product has been damaged in transit. We would like to remind you that if a confection arrives in a condition that would prevent it from being sold, please contact us by telephone (04 69 96 63 36) or by e-mail ([email protected]). Our teams are on hand to find a solution and, above all, to take steps to prevent any recurrence.

Thank you for sharing your opinion. I just wanted to let you know that we don't ship damaged boxes. We have enough quantity to choose a normal box and when we sell damaged boxes, it's with big discounts and with the mention "déclassé". If the box has arrived damaged, it's because despite our efforts to pack our parcels well, our protection was not sufficient to withstand the sometimes "violent" conditions of transport. If the condition of the box is essential for the proper marketing of its contents, please don't hesitate to contact us by e-mail ([email protected]) or by telephone at 0469966336. We're always available and ready to listen.

Thank you for taking the time to leave your review. We'll pass on your comment to the people who set the VAT rate, and get back to you... ;)

Thank you for taking the time to share your experience. We're sorry that despite all the effort we put into protecting items we know are fragile, some have arrived damaged. Please don't hesitate to let us know, so that we can correct the way we protect these sensitive items. Our customer service team, easily reachable by telephone on 04 69 96 63 36, is on hand to find a solution.

Thank you for taking the time to share your experience. We're sorry that despite all the effort we put into protecting items we know are fragile, some have arrived damaged. Please don't hesitate to let us know, so that we can correct the way we protect these sensitive items. Our customer service team, easily reachable by telephone on 04 69 96 63 36, is on hand to find a solution.

Hello and thank you for taking the time to send us your feedback. We are sorry that, unlike the majority of reviewers, you are not happy with our service and find us unprofessional. I understand that your dissatisfaction stems from the fact that we asked you to make a written request for delivery to a parcel delivery centre of your choice. At the moment we're experiencing a surge in orders, and our operators can't process all requests immediately as you would have liked. We prefer you to use the space reserved for this purpose when placing your order. This ensures that you don't make any typing errors, and that your instructions (e.g. change of address, number to call or delivery instructions) are taken into account when the delivery note is prepared. We'll do our best to communicate with you in the future to ensure that you're as satisfied as you were with your previous orders.