Customer reviews of Bonbonrama

Thank you for taking the time to share your experience. We're sorry you didn't accept one of our proposals, which was a credit note. Indeed, it did not correspond to the amount of the loss. It was 3 times the value of the loss! (8 euros loss, 20 euros proposed credit note). In fact, for a product with a total value of €14.20, more than a third of which is still marketable, we don't return it, nor do we send you back a box, which would be an aberration given that the accumulated transport costs, not to mention the carbon footprint, represent 3 times the value of the product! We try to find solutions, but sorry, they have to make economic sense.

Thank you for taking the time to share your experience. A coupon to compensate for the breakage of some lollipops had indeed been forgotten. Sorry for the oversight, the error had been corrected and explained to you by e-mail on February 6, following your comment. If you are referring to the loyalty points which were cancelled in October 2021 and which concern your order of October 20, 2020, please note that there is a reason for this. In fact, as we explained to you in an e-mail that you obviously didn't read, loyalty points are valid for 1 year because they are supposed to reward... your loyalty. Loyalty is considered to imply more regular orders, especially for candy professionals.

Thank you for taking the time to share your experience. We are very sorry that these 2 products were missing from this order and that you are not as satisfied as you were with your first 9 orders. I went to the customer service department and to my astonishment, they showed me that you had indeed spoken on the phone on 12/10 and that they were still waiting for your e-mail to open the customer service ticket. In fact, e-mails allow us to have a better follow-up by the whole team. In any case, the video checks have been carried out, and without waiting for your e-mail, a department manager is due to call you tomorrow to find a solution.

Thank you for taking the time to leave your impressions, which can help us to improve. Your order was paid for on Tuesday August 16th at 3pm, it was prepared and picked up by the carrier on Wednesday August 17th, and delivery was made on Friday August 19th, whereas the maximum delivery time announced when you placed your order was August 24th. 48 hours for a pallet is worthy of an EXPRESS transport in the world of transport! In this case, despite all our good will, it will be very difficult for us to go any faster! Next time you order, just remember to read the estimated delivery date. And if we really do exceed this date, we can then turn to the carrier who has committed to us to meet these deadlines.

Thank you for taking the time to leave a review. We understand your problem and have even thought of a solution ;) If you can't be there on the day of delivery, you can use the "Flex Delivery" service you've chosen from GLS to change the address and/or the day of delivery. And you can even choose a Mondial Relay (XL, which accepts large parcels) network relay point. Don't hesitate to use these services for your next orders.

Hello. Thank you for your last order, which was less than a month ago. And as seen yesterday with our customer service, we tried to reach you several times and we even left you a message with the information about the possibility of buying larger packs of chocolate.

Thank you for taking the time to leave a review. We're sorry that, unlike most of our customers, you had a bad experience with our customer service. In fact, when we were editing your discount agreed between us because we hadn't pointed out that the DLUO of the chocolate bars was 3 months, we realized that the invoice contained a VAT error. Due to an incorrect configuration, one of the products was sold exclusive of VAT, so the totals were wrong. As you know as a professional, invoicing or accounting software is approved by the Ministry of Finance and invoices cannot be modified at our whim. The invoice was automatically corrected to be valid and fair. So, I can't agree with you on this one, we can't say we were too strong. Fortunately, we corrected our mistake and your invoice is now fair!